Call hold vs. media bypass in CUCM-Lync infrastructure

Dear Colleagues,
We have built a heterogeneous UC infrastructure based on Lync Server 2013 and CUCM 9.1.2.11900-12 and we experienced, that with media bypass, we cant hold the calls on Lync side. I checked the SIP logs on both sides and I saw, when Lync sends a re-invite, CUCM responds with 200 OK and in this there is a parameter "b=CT:64" and unfortunately the Lync could not handle it.
After some investigation I found this link: http://johnacook.wordpress.com/2014/03/27/the-case-of-the-curious-sdp-with-lync-call-manager-media-bypass-and-call-hold-and-resume/
In the post, the author mentioned a LUA script:
M = {} function M.outbound_ANY(msg) local sdp = msg:getSdp() if sdp then local b_CT_line = sdp:getLine(“b=CT”,”64″) if b_CT_line then b_CT_line = b_CT_line:gsub(“64″, “1000”) sdp = sdp:modifyLine(“b=CT”, “64”, b_CT_line) msg:setSdp(sdp) end end end function M.outbound_ANY_ANY(msg) local sdp = msg:getSdp() if sdp then local b_CT_line = sdp:getLine(“b=CT”,”64″) if b_CT_line then b_CT_line = b_CT_line:gsub(“64″, “1000”) sdp = sdp:modifyLine(“b=CT”, “64”, b_CT_line) msg:setSdp(sdp) end end end
return M
I have created a SIP normalization script and afterwards I have assigned it to the SIP trunk but unfortunately the problem still exists.
Do I have to do anything else? Did I miss something?
Thanks,
Laci

Hello Laci, did you fix this issue? 
We have similar setup and while testing the media bypass, we faced the issue with call hold and hence decided to upgrade the lync client for all the users. 
Wanted to check if you have any other solution for this call hold issue. 

Similar Messages

  • MOH and Media Bypass no longer working after Skype Business updates

    Not using the Skype Business skin but still using the Lync Enterprise 2013 skin
    1 - MOH still works ok with call park but not for basic Lync to Lync calls or Lync to PSTN calls. Basically I noticed that CsClientPolicy EnableClientMusicOnHold was now set to false instead of true and so I set it back to True and set the music file path
    as per below. Now when I place a call on hold I hear the new soft swoosh sound for going on hold but I don't not hear any music. Under Options>Ringtones and Sounds I have the following  file selected: C:\Program Files\Microsoft Lync Server 2013\Application
    Host\Applications\Conferencing Attendant\Media\Music\DefaultHold.wma which seems to work fine for call park but not basic call HOLD. Note: the Hold/Resume functionality/sip signalling works ok - any ideas?
    2 - My current setup is with a Mitel MiVB PBX connected via a sip trunk (does not support TLS/SRTP and so it is disabled and using TCP/RTP) to Lync Enterprise 2013 with redundant mediation servers Ms-1 and Ms-2. I have Network Configuration > Global
    > Enable media bypass and Always bypass selected and enabled, as well, under Voice Routing > Trunk Configuration >  [Encryption support level = Not Supported / Refer = 3rd party / Enable media bypass = enabled / Centralized media processing =
    enabled] ... after the update the media is not bypassing mediation servers anymore ... any ideas as to why?

    MOH issue: Thx but i have tried many times without success, I even added and pointed to a new file magicHold.wma (BTW DefaultHold is a .wma file and not .wav) which I have set for both Call Park hold and basic call hold (i can see the file is selected
    under the lync client options > Ringtones and Sounds > Play MOH + <.wma file path>. The magicHold.wma file is played ok during call park but for basic call there is still still NO MOH regardless of which file I select for basic call MOH
    - I have restarted my VM-Front End server box without any chnage - is there anything else that could possibly be affecting this? Also when I capture the RTP on the mediation server I don't see any MOH RTP being sent from Lync to PSTN when on hold. Please advise
    if anyone has any other insight.
    Set-CSClientPolicy –Identity Global –EnableClientMusicOnHold $true –MusicOnHoldAudioFile “\\lyncservername\LyncMOH\DefaultHold.wav”

  • Disable Media Bypass for exchange UM?

    Hello all,
    From what I am seeing it looks like calls to exchange UM always do media bypass (even if media bypass is disabled globally). Is it correct? And is there a way to force media bypass for all UM calls (calls reaching UM to leave a voicemail or direct calls
    to Subscriber or AutoAttendant)?
    Thanks,
    Gael

    ... I can't think of a simple scenario where you can force the calls through the mediation and without an edge, but I'm not an absolute expert here.  It's worth a try to disable communication except from Lync roles and see what the outcome is. 
    That said, you might be able to take advantage of this feature if nothing else works:  New-CSVoiceMailReroutingConfiguration 
    https://technet.microsoft.com/en-us/library/gg425849.aspx
    It's basically for rerouting calls to UM through the PSTN if direct access to the Exchange server can't be reached.  It's meant for branch offices who have local Lync services, but no local Exchange services during a WAN outage.  But your connectivity
    wouldn't be completely lost is the issue. The front end would still be able to communicate, and signaling would flow this direction, only media flows from the client.  You'd also have to cut off communication from the front end.
    That last one is a brainstorm and a last resort, you should be fine without it, but you may need an edge.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications
    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • I can call from Branch through Gatekeeper to CUCM. But cannot call from CUCM through Gatekeeper to any Branche.

    Hello All,
    I can Call from any Branch office to CUCM through Gatekeeper. But I cannot call from CUCM through Gatekeeper to any Branch.
    My CUCM version is 9.1.2
    Regards
    Bahlul

    Do you see anything shw up on the debugs on the branch router?
    Check debug h225 asn1 to see if there is a setup coming from the CUCM. If not, that means the CUCM is not receiving the IP address of the branch gateway from the GK. This could mean a config issue on the GK with respect to the branch gateways, or on the UCM.
    Take debug gatekeeper main 10 from the gatekeeper. These debugs will show what's happening on the GK while processing the incoming ARQ from CUCM.
    Also please upload the config of the GK, branch gateway here.
    Hantale
    Sree

  • STK L 700 tape library robot holding the media.

    Hello All,
    I have an STK L700 tape library, which has 4 HP LTO3 FC tape drives and 2 IBM LTO4 FC tape drives, the robot is FC connected.
    I have an issue,The hand assembly picks the media from tape drives after backup and then goes to a slot and holds the media for a long time, then after we eject the media. then i can see a message, initialization failed.
    This issue is intermitent.
    I checked the FSC logs and I could find 3 FSC logs with reach alert.
    &&309D
    &&3087
    &&3087
    I have checked the physical library status, it is working normally, after we take out the media and re initialize it.
    I dont think this could be due to hardware failure, anyone could you kindly help me out to isolate the issue?

    Cross-posted to the Storage forum:
    [t-5381933]

  • 1.call information such as call waiting,call forwarding, call holding is not working when caller the call me or im wait for my call i cant see any title by iphon , and also holding is the same.2. there is not any option for call baring.

    Hi. please solve my problem.
    .call information such as call waiting,call forwarding, call holding is not working when caller the call me or im wait for my call i cant see any title by iphon , and also holding is the same.2. there is not any option for call baring.3.playback music is not hearing by second partner during the call.4.i cant select ringing ton from saving tons.
    thank you in advance.

    Hi Ersin,
    Exception 1 would seem to be FORMATTING_ERROR, which suggests something in the design of the Smartform.  However, that doesn't fit with the form being generated from a report, but only erroring when called from a function module.  I can think of no reason why the different calling method would be a factor.
    When FORMATTING_ERROR is raise it should also set a message ID and number, are you able to determine what they are?
    Regards,
    Nick

  • Warning When Enabling Media Bypass

    Hey, everyone!
    I went to enable Media Bypass in Network Configuration > Global > Show Details and check Enable Media Bypass then "Use Sites and Region Configuration" and check "Enable Bypass for Non-Mapped Sites," but I get the following warning:
    One or more central sites without an active Bandwidth Policy Service.When EnableBandwidthPolicyCheck is set to true, every central site must have a configured Bandwidth Policy Service. The following site(s) do not have a Bandwidth Policy Service configured
    : "1 "
    I'm not sure how to resolve this error. I'm fine removing the "Sites & Region Configuration" for now. We're not really using it.
    Can someone help me out?
    Thanks!
    -Eric

    First question is benefit you want acheive by enabling media bypass
    http://technet.microsoft.com/en-us/library/gg398719.aspx
    You might find this useful http://technet.microsoft.com/en-us/library/gg425862.aspx
    Please remember, if you see a post that helped you please click ;Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

  • Media Termination points and media paths with CUCM

    Hi all,
    I could really use some help regarding this topic. Please allow me to explain the situation.
    Ok we have some endpoints that are not Cisco but cisco have developed cop files for CUCM and they are seen as a cisco device and register the same as any other phone. This isn't anything to do with the problem, but I want to make this clear. These are actually dealerboards for trading and register cisco lines the same as any other cisco telephone.
    Ok so here is the story;
    We have a CUCM cluster in London and a local gateway for local PSTN breakout. There are endpoints that are in Dubai and the register to the CUCM cluster in London. Dubai have their own MGCP gateway for local breakout to PSTN.
    Here is the problem;
    When a Dubai endpoint makes a call to a PSTN number in dubain there RTP is send from the endpoint, back to the London CUCM, the London CUCM then points the RTP at the gateway in Dubai. This is using a lot of bandwidth and I am not clear on how to change this so the endpoints send media directly to their MGCP gatway.
    In my lab I have sent up 2 CUCM's connected by E1 via MGCP gateways, this is to simulate the PSTN network. I can see that on CUCM 7 this is not the case and media is sent directly to the MGCP gateway, on CUCM 8 media is sent via the CUCM to the MGCP gateway. I have since then added in a software MTP on the MGCP gateway for CUCM 8 and now everything hits the gateway as I have specified MTP is required on the phones profile. This was good but even when I make an internal call, everything hits the MTP instead of using IP-IP direct medial.
    Please can someone advise what I need to do or if this type of behaviour is expected.
    Many thanks,
    Joe

    Hi,
    You can use this link to learn how to collect cum traces..
    https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr
    We can help you look at the logs and explain whats going on..
    Please include the calling and called number and time of call..Check the traces to ensure that the call is there first before sending it over here.
    What type of phones are you using? What dtmf method have you specified in your mgcp configuration

  • CUE 8.6.4 Call Hold Step

    Hi ,
    Customer requirement is that when PSTN caller call into branch AA is invoked,He presses Zero call will be sent to a hunt group of operators. While caller is still waiting it is required that he hears a MoH from branch flash not a ringing tone.
    Head Office contain CUCM Cluster 8.6.2,CUC 8.6.2 and CUE 8.6.4 branch is registered to CUCM using JTAPI/CTI and in case of failover to SRST it uses SIP.
    Call Scenario Required as follow:
    PSTN Caller-->FXO-->AA(Welcome)-->Press "0"-->Operator Huntgroup (Caller hears MoH instead of ringback while call is ringing on ip phones operators)
    Please advie your help.
    Thanks.

    trying from boothelper, here is log on tftp server;
    Connection received from 172.83.112.12 on port 2001 [02/04 11:22:36.864]
    Read request for file . Mode octet [02/04 11:22:36.864]
    OACK: [02/04 11:22:36.864]
    Using local port 55558 [02/04 11:22:36.864]
    TIMEOUT waiting for Ack block #0  [02/04 11:22:51.934]
    Connection received from 172.83.112.12 on port 2002 [02/04 11:23:16.457]
    Read request for file . Mode octet [02/04 11:23:16.457]
    OACK: [02/04 11:23:16.457]
    Using local port 55559 [02/04 11:23:16.457]
    TIMEOUT waiting for Ack block #0  [02/04 11:23:31.527]
    Connection received from 172.83.112.12 on port 2003 [02/04 11:23:56.066]
    Read request for file . Mode octet [02/04 11:23:56.066]
    OACK: [02/04 11:23:56.066]
    Using local port 62995 [02/04 11:23:56.066]
    TIMEOUT waiting for Ack block #0  [02/04 11:24:11.135]
    Connection received from 172.83.112.12 on port 2004 [02/04 11:24:35.658]
    Read request for file . Mode octet [02/04 11:24:35.658]
    OACK: [02/04 11:24:35.658]
    Using local port 62996 [02/04 11:24:35.658]
    TIMEOUT waiting for Ack block #0  [02/04 11:24:50.721]
    Connection received from 172.83.112.12 on port 2005 [02/04 11:25:15.260]
    Read request for file . Mode octet [02/04 11:25:15.260]
    OACK: [02/04 11:25:15.260]
    Using local port 50115 [02/04 11:25:15.260]
    TIMEOUT waiting for Ack block #0  [02/04 11:25:30.329]

  • Is there any way to get total peer to peer PSTN calls report for a particular duration in Lync Server.

    From monitoring report I can find complete peer to peer audio calls details but I would like to get a report of only PSTN calls. How can I get that report.

    Hi,Askwizard,
    Great you figure out it by yourself!
    Yes,the audio call details provide different types of audio call details and you also can additiona call details report,check
    http://blogs.technet.com/b/drrez/archive/2012/01/09/how-to-create-additional-lync-server-2010-call-details-reports-part-1.aspx for more details.
    Regards,
    Sharon
    Sharon Shen
    TechNet Community Support
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

  • Call Manager will not activate in CUCM 7

    i have installed cucm 7 and can get to it with windows IE, but when i try to activate call manager in the cisco unified servicability it give me this error:
    Update Failed for the Service(s): Cisco CallManager Request unsuccessful to license manager(Please check the Licensing logs for further details)
    i can not add any phones or do anything.
    can someone help.

    Hello Sanil,
    You have to check your services on your publisher and subscriber , or you  can use ssh and login to your publisher and check if the replication   between your pubisher and subscriber is perfect or not. Most likely services not started yet.
    Br,
    Nadeem

  • Cannot pick up calls on wait, Cannot make a second call holding the first call

    I have a really weird problem with my iPhone 5S. (iOS 7.1)
    1. When I am on a call, I am not able to pick up a second call that is on wait. I can see the second call, I can hear the beep sounds but as soon as I pick up, the call freezes in 00.00 time, and My first caller is still active, not on hold.
    2. When I am on a call, I am not able to make a second call placing the first call on hold. The second call disconnects immediately with 3 beeps.
    3. I am able to see the incoming calls on wait, when I am already on a call. I am able to hear the beeps coming in. SO it means the call waiting is on (Tried turning it on/off/on too.) But when I pick up the call, the above problem comes in.
    What have I tried to solve this: (None of them helped)
    1. I tried a hard reset of my iPhone (Holding Power and Home button)
    2. I tried toggling the Call waiting button
    3. I tried resetting network settings.
    4. I called my Operator for assistance. I am using Airtel, India. They told me to dial this code - *43# . I tried it and it gave me this screen. But the problem is not solved yet.
    Is there anybody here who is facing the same issue with your iPhone? I never had this problem with my iPhone 4.

    Make sure you do not have "Do Not Disturb" turned on. This feature will block the first call, but is someone calls right back it will be put through.
    On the iPhone, go to Settings/Do Not Disturb
    Make sure you do not have Do Not Disturb turned on manual or scheduled.

  • 2 questions call log n media card

    I hav a 8300 curve and new to it I tried a lot but didn't find a way to open my downloaded zip file. Infact I don't know how can I view it ihave stored it on my media card. Also I can't check my call history folder how can I acess the same. Need help urgently Regards Afzal

    Hi and welcome to the forums!
    You cannot unzip files on the curve unless you use a utility like ziplorer.
    Call logs can be accessed by pressing the call log icon. I have attached a screen
    shot.
    Thanks,
    Bifocals
    Please remember to resolve your thread.
    Put the check mark in the green box that contained your answer! Thanks   
    http://www.blackberryinsight.com/2008/04/12/howto-zip-and-unzip-files-on-your-blackberry/
    Icon
    Message Edited by Bifocals on 01-04-2009 07:22 AM
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • 8110 shutting off, dropping calls, restarting with "media card removed" error message

    we have a brand new AT&T red pearl 8110, OS v4.5. We have not loaded any applications on the phone, and we do not have a media card installed. Several times now the phone just shuts off, then restarts itself. this even happens during the middle of a phone call. It is my wifes phone so i cannot give any more specifics, but she says she has noted now that it says something like "media card removed" right before it shuts off, then the white screen comes with the hourglass of death, then it verifies security settings and is back to "normal". Any ideas? I am within the 30 day window ot return, but figure this must be a fixable problem (or am hoping so). Thanks!

    My BB pearl started by doing the same thing. For the past month or so it has randomly been doing this. Today it has been shutting down then rebooting and 10 seconds after it reboots it does it again. I had to call T mobile and they are sending out a replacement. I cant even retrieve my contacts.

  • Media Quality Summary Report Lync 2013

    Hi,
    I need the
    table minimum and maximum values
    allowed for these metrics
    Optimal range     Acceptable range
    Media Quality Summary Report Metrics (Audio
    Call Summary)
    Round trip (ms), Degradation (MOS) ,Packet loss, Jitter (ms), Healer concealed ratio, Healer stretched ratio, Healer compressed ratio
    Media Quality Summary Report Metrics: (Video Call Summary)
    Avg bit-rate (Kbits/s), Low bit-rate %, 
    Outbound packet loss, Frozen frame %, Outbound avg frame rate, Inbound avg frame rate, Inbound low frame rate %, Client health %
    Media Quality Summary Report Metrics: (Application Sharing Call Summary)
    Jitter (ms), Avg. relative one way, Avg. RDP tile processing latency, Total spoiled tile %
    Intergrupopartner
    MedellinColombia
    Best Regards

    Hi,
    The network health is expressed by the number of poor audio streams, where a poor stream is defined as having a packet loss rate over 1 percent and a maximum packet loss rate over 5 percent.
    Call classification metric
    Optimal range
    Acceptable range
    Jitter
    20 milliseconds
    30 milliseconds
    Packet Loss
    0.10
    0.05
    Network MOS Degradation
    0.60
    1.0
    Round Trip Time
    200 milliseconds
    500 milliseconds
    Healer Metric: Concealed
    0.03
    0.07
    You can refer to the following two links to understand it easily:
    http://blogs.technet.com/b/jenstr/archive/2013/06/11/viewing-network-health-trends-using-qoe-data.aspx
    http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx
    Best Regards,
    Eason Huang
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Eason Huang
    TechNet Community Support

Maybe you are looking for

  • How to change Apple Id for the cloud

    Currently my Apple ID is an email address which I have been using for decades.  In the near future the email server will be decommissioned and I will no longer be able to use it.  In preparation of the change over I want to change my current email ad

  • Title insertion problem

    preview looks ok but when I drag the title to the clip, it just goes back to the text field. the "update" button is staying grey (can't click). ??

  • PO Versions

    Hi Friends, We have a PO with version control activated. So, for every change after release completed, system was generating a new version. But, user does not want to create a new version if we change "Text" field either on header or item level. How

  • Corrupted iTunes xml file. HELP!

    Somehow my xml file got corrupted. So, whenever opening iTunes now, I get an error message about this and then there is no correct sync to my AppleTV. furthermore, it is creating directories in my AppleTV window (duplicating them i mean). My AppleTV

  • Problem building GTK with jbuild on Mac OS X

    Hi everyone, I don't know if this is the right place to ask my question... I cannot build GTK with jbuild on my Leopard 10.5.8 system. I have deleted the Leopard built-in Python 2.5 folder (At that time I didn't know that deleting the default system