Caller ID on TV not displaying after 500 GB DVR upgrade

As the title states, I upgraded to the new 500GB DVR and added a new HD box (both the new model Motorolas) and the caller id on TV stopped working. It shows that they are both active (went through reactiviation process), but it continues to be displayed on the TV in our bedroom as that is still on the older, gray HD box?? Also, it has been almost a week since I've activated the feature so it's beyond the 48 hour waiting period it may take and I've tried rebooting a few times. Anyone have this similar issue when upgraded to the new Motorola boxes?
Thanks!
Mike

Sorry to hear about that. I have sent you a private message.
Anthony_VZ
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