Can account of child customer be assigned to user of Parent in iSupport?

Hi,
We have two customer Organization who share parent/child relationship like HQ/Division or Parent/Subsidiary or Partner Managed customer etc..
Can a user of Parent organization be assigned with an account of child organization such that in iSupport user of parent organization can see SRs of Child organization?
Regards,
Anas

This is not possible in 11.5.10.2

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How can you create a customized page to change user password?

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I tried linking to that page by copying the shortcut url and adding it as an html portlet. The problem is that we want to direct the users to a
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I also read that there is some code that has been available.
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more informatioin?
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Hi,
I was able to customize the change password screen through a procedure. This is what I did:
* Created a procedure under the Portal30_sso schema:
CREATE OR REPLACE procedure reports_chage_password
site2pstoretoken in varchar2 default null
,p_username in varchar2 default null
,p_error_code in varchar2 default null
,p_submit_url in varchar2 default null
,p_done_url in varchar2 default null
,p_pwd_is_exp in varchar2 default null
,p_password in varchar2 default null
is
begin
htp.htmlopen;
htp.headopen;
htp.title ('<TITLE of Page>');
htp.headclose;
htp.bodyopen;
htp.p('<table width="100%"><tr><td colspan=2 align=center><IMG SRC=<directory of image if you want>"> <hr> </td></tr>');
htp.p('<tr><td colspan=2 align=center>');
htp.p('');
htp.header(nsize => 1 ,cheader => 'Change Password');
htp.p('');
htp.p('</td></tr><tr><td align=right>');
htp.formopen(curl => p_submit_url );
htp.p('');
htp.p ('Username:');
htp.p('</td><td alight=left>');
htp.p(p_username);
htp.p('');
htp.p('</td></tr>');
htp.formHidden(cname => 'p_username',cvalue => p_username);
htp.br;
htp.p('<tr><td align=right>');
htp.p('');
htp.p ('Old Password: ');
htp.p('');
htp.p('</td><td align=left>');
htp.p ( htf.formPassword(cname => 'p_old_password',csize => 30,cmaxlength => 30) );
htp.p('</td></tr>');
htp.br;
htp.p('<tr><td align=right>');
htp.p('');
htp.p ('New Password: ');
htp.p('');
htp.p('</td><td align=left>');
htp.p ( htf.formPassword(cname => 'p_new_password',csize => 30,cmaxlength => 30) );
htp.p('</td></tr>');
htp.br;
htp.p('<tr><td align=right>');
htp.p('');
htp.p ('Confirm New Password: ');
htp.p('');
htp.p('</td><td align=left>');
htp.p ( htf.formPassword(cname => 'p_new_password_confirm',csize => 30,cmaxlength => 30) );
htp.p('</td></tr>');
htp.p('<tr><td rowsapn=2>');
htp.formHidden(cname => 'p_done_url',cvalue => '<the url that you want users to go to when they are done>');
htp.formHidden(cname => 'p_pwd_is_exp',cvalue => p_pwd_is_exp);
htp.formHidden(cname => 'p_password',cvalue => p_password);
htp.formHidden(cname => 'site2pstoretoken',cvalue => site2pstoretoken);
htp.p('</td></tr>');
htp.p('<tr><td align=right>');
htp.formSubmit(cname => 'p_action',cvalue => 'OK');
htp.p('</td><td align=left>');
htp.formSubmit(cname => 'p_action',cvalue => 'CANCEL');
htp.p('</td></tr></table>');
if p_error_code is not null then
htp.br;
htp.fontOpen(ccolor=> 'red', csize=> 4);
if p_error_code = 'auth_fail_err' then
htp.p('Old password is incorrect');
elsif p_error_code = 'pwd_rule_err' then
htp.p('The new password does not follow '||
'the password policies.');
htp.br;
htp.p('Verify with your System Administrator '||
'about the Password Policies');
elsif p_error_code = 'confirm_pwd_fail_txt' then
htp.p('Confirmation for new passord is not '||
'the same as the New Passowrd');
elsif p_error_code = 'null_new_pwd_err' then
htp.p('New password cannot be null');
elsif p_error_code = 'null_old_pwd_err' then
htp.p('Old password cannot be null');
else
htp.p ('Error: ' || p_error_code );
end if;
htp.fontClose;
end if;
end;
* Grant this procedure to PUBLIC
* Update the portal30_sso.wwsso_ls_configuration_info_$:
UPDATE portal30_sso.wwsso_ls_configuration_info_$
SET LOGIN URL = '<YOUR CUSTOM LOGIN URL OR THE WORD UNUSED IF YOU DON'T HAVE ONE> http://<MACHINE_NAME>.<DOMAIN>/pls/portal30_sso/portal30_sso.<NAME OF PROCEDURE>';
* After you update the table, go to your account information link, and click on the change password link.
* Then copy the url that you see in your address line
* And if you want a change password link at the top of your portal page, just go to EDIT on your page, then edit the banner defaults. Then in the links add the Lable and the URL. The URL would be the URL you copied from the previous step.
Hope this helps.
I've customized the login page too if you would like some sample code for that. Let me know.
Martin

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Hi Raja
First, try to understand "Customer".
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Beacuse, there are four types of Customer. The Customer Partner type is categorised as per the function performed by them.
The Customer, who places order is called -- SP (Sold-to-party),
the Customer who receives the goods is called -
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If you will take the example of a small business, you will find, the same person is placing the order, receiving the goods, receiving the bill and making the payment also. That means, he is performing the role for all the functions SP,SH,BP and PY.
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ACCOUNT GROUP
You must have seen ,when Billing document is saved, there is posting takes place in Accounting.
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So, a group of Account (customer) behaving in a similar manner are one "ACCOUNT GROUP". Those different Account Groups are normally created in FI. There are various Account groups like 0001(Sold-to-party), 0002(Ship-to-party) etc, and you can create your own also.
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A "Payer" needs the billing and Payment related information, he does not require Shipping related information. Hence, the Shipping tab is not found totally in the customer master of a "Payer". Similarly, those fields which are not required for a particular type of customer, they are suppresed (made invisible).
Which fields will be mandatory, optional, suppressed & display purpose only, are decided/ controlled by the Account group and this is what we call "Field selection" which is controlled by Account group (one controlfunction of Account Group).
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Hope, this explanation will create your doubts in a simpla manner.
Regards
Edited by: pradyumna on Oct 24, 2009 6:55 PM

How to change the Reconciliation Account of a Customer.

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I went through few posts from users regarding the change of Reconciliation Account in Customer Master, but nowhere the complete process of change of Reconciliation Account is explained. Can anyone throw some light on this and tell the complete procedure of changing the Reconciliation Account in the customer Master.
Thanks.

Dear Himanshu,
There is no specific process of changing the reconciliation account in customer master because it is not recommended and when you change the reconciliation account in the customer master then system will stop you at all. If you want to change then please follow steps mentioned below.
1. Clear all the open of the customer whose reconciliation account you want to change. If open item exists and you change then this balance will lie forever in the trial balance which Accounting Standard will not allow.
2. Once the customer balance does not exist then you can change reconciliation account.
Another way to do is
1. You create a copy of the customer you want to change the reconciliation account, put the new reconciliation account in the copied customer.
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Change in Reconciliation Account of Vendor/Customer

Hi Experts,
Can any one please tell me the scenarios where in we change the reconciliation account for the customer and vendor. If we change, what are the precautions we have to take in terms of transferring balance or open items from old reconciliation account to new reconciliation account?
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SravanK

Hi,
There is no problem to change the account number in the vendor or customer master data, that is :
All Document Items that were created in the old account will be posted in the same old account when you have a payment posting, compensations, etc.
All document created after the change will be posted in the new account as well as the payment postings, compensations and others.
The system will separate the postings in accordance with the moment at the documents were created.
You can do a test in the development client before you do the change in the production.
For example :-
You can create a new reconciliation account because you want the G/L accounts to separate out sales. Just switched the setting in Customer Master and off you go. SAP will recognized the old account for the old postings and used the new account for any new postings.
You should run balance sheet adjustment program after any reconciliation account change.
The system performs any adjustments required due to the change of reconciliation accounts or G/L accounts. The items from the old reconciliation accounts are allocated to the new accounts.
Since you cannot post to the reconciliation accounts directly, the postings are made to temporary adjustment accounts.
These adjustment accounts should be displayed along with the relevant reconciliation account in the balance sheet. The postings are then reversed after the balance sheet has been created.
The program for sorting the payables and receivables makes the necessary adjustments automatically. This means that you have to define the adjustment account numbers and the posting keys for these postings in the system.
If you purchase and install the FI-LC Consolidation application and have bought up a previous customer or vendor (thus also taking on his/her payables and receivables), please refer to the note in the report documentation on changed reconciliation accounts. To define the account numbers, select the activity Define adjustment accounts for changed reconciliation accounts in the Accounts Receivable and Accounts Payable Implementation Guide.
You should only run this program if your new reconciliation account is classified differently from the original in your FS. e.g.. AR to Intercompany accounts. It will just reclassify the existing balance. The line items will not be transferred. If not then no need to run the program at all.
Regards,
Sreehari

Can account of child customer be assigned to user of Parent in iSupport?

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