Can an authorized service center refuse to provide payed service?

My iPod Touch 5g bent about 3-4 degrees in my pocket, works fine but looks weird. I know mechanical damage voids the warranty, but it's not catastrophic damage, more like cosmetic and I read that Apple can replace such devices for money. But we don't have Apple stores in Russia, only authorized service centers. I contacted the one I have in my town and they said they can't do anything for devices that have physical damage. I'm wondering if they have an obligation as part of being an authorized center and just don't want to deal with it (the guy on the phone sounded scetchy)

- Try contacting another Authorized Service provider
- Try Contacting apple directly
Contacting Apple for support and service
Alos see:
https://discussions.apple.com/thread/4725062?start=0&tstart=0

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How can the FFC possibly force Verizon to provide the service I've paid for?

So it seems that Verizon is quite fond of giving their customers alot of ******** and runaround in order to avoid providing the service they claim to be selling. After spending a TORTUROUS full hour of my time speaking with a customer service rep AND paying an ADDITIONAL $30 to continue having phone service I STILL don't have what I paid for, and customer service will not accept a third call from me today. SO, I have gone ahead and filed a complaint with the FCC. I didn't feel the need to make this a community discussion, but evidently this is the only way to inform this god awful swindling sleaze-ball company of my discontent.
Here are the details of the complaint I have presently filed: "I purchased an upgraded smart phone and added a $70 card for unlimited talk, text and 4 gigs of data usage. I was NOT moved on to the $70 plan printed on the card I purchased and was additionally billed for every call, text and data transfer until my previous $20 overage balance was reduced to nothing. When I spoke with their customer service, I was told that they would fix the error if I paid an additional $20. I purchased ANOTHER $30 card(the location I was at only had $15 and $30 increments) and added it to the phone. I called BACK customer service to make sure I would no longer be charged for the unlimited service I paid for. As it sits at this moment, my account says I have unlimited talk and text, BUT my data is next to empty AND the overage balance is UNDER $1. In summary: that's $70 for the plan I wasn't given, $20 for the charges I wasn't supposed to incur, and $30 for the extra money they insisted I pay to continue service."
Does anybody SEE this?!?! I PAID $70 for unlimited talk, text and 4 gigs of data, period. That should be the end of it, I should HAVE that right now and not be fighting to GET it... What I have RECEIVED is billing through $20 that should not have been touched. I then had to ADD $30 MORE and I STILL don't have data reflected on myverizon AND the dollar balance on my account is under $1. So instead of paying $70 for unlimited talk, text and 4 gigs, I have paid $120 for unlimited talk, text and ZERO data AND an almost empty overage balance.

Again: I don't start out this way. I don't TALK this way, but when I've been patient and polite on the phone for a FULL hour, and they STILL don't fix my problem, and I call back and get a robot voice telling me to go online... I'm going to vent. You see?
When I say it costs next to nothing, what I mean is that price fixing is occurring at the highest levels by financiers who have a monopoly on literally everything for sale. There's no REAL WORLD value behind the costs. That wasn't the focus of this complaint because I've fully accepted that the vast majority of society is far too fluoridated and indoctrinated to have critical thought processes. I'm sorry for mentioning it because the problem is bigger than the imaginations of anyone who will read this.
What I want to focus on is the end of the line robbery occurring in my immediate, direct experience in this moment where my account should rightfully have 4 gigs of information and $50 credit waiting for me because I paid for it. I live in the sticks. I LIKE it out here away from the metropolitan taxpayer zoo. I HAD a (removed) phone from (removed) when I moved out here and frequently wouldn't GET incoming calls. When they actually DELIVER the service I normally pay for, I'm not dissatisfied. I achieve communication. It's pretty cool... but since I've gone ahead and upgraded to a smart phone they've withheld the service I've paid for and charged me $50 for NOTHING at all. That's THEFT. Flat out.
How I handle it??? You mean by being polite on the phone while they explained to me that I would have to pay an additional $20 AFTER the $20 they falsely charged me in order to have the plan I already paid for? You mean when I went ahead and withheld every thought in my head to call them out on how messed up that is, and actually went into that store, and bought that card, and added it to my phone, and waited politely AGAIN? You mean when I discovered that not only was the issue STILL not resolved, but the balance on my account shows less than a dollar, and I tried to call back yet again only to be told to go online where NOTHING on this site puts you in contact with anyone who will actually DO anything to resolve ANY sort of issue?
I believe I have every right to be as rude as I like at this point. This is NOT how a legitimate business operates. I shouldn't even be replying to you. I shouldn't be ****** off and missing money/data as I'm here holding the receipts. I shouldn't be forced to make this whole day about hunting down a legitimate person within the company in order to collect what I paid for. There's a product on the shelf with an advertised service. I paid the money... I should have the service... and I shouldn't be charged extra money in order to fund their inability to deliver it.
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Message was edited by: Admin Moderator

Refusal to provide service even during warranty period

I have a ThinkPad 2842-7PU Sl no. XXXXX which brought in 2009 in USA I have renewed warranaty valid from 26th Oct 2012 to 25th Oct 2013 at New Delhi, India. I was getting regular service from IBM who was the service provider till few days back
It appear that Lenovo India itself has taken over the service from IBM recently. My laptop is out of order since 30th July Lenovo is refusing to provide the service by telling that my warranty is not registered. I have supplied them all related documents including the copy of Invoice of the Warranty Pack but appears to be of no use.I am at a loss what to do? Is it a way that Lenovo serves its customer?
Moderator comment: Serial number(s) removed to protect member from mischief.

The phones you get from apple as a replacment are always knew because i went to get a replacment one yesterday and they told me that it was a knew iphone.
i asked how do i know its knew and they he showed me it was knew
he turned on the phone and when it came to the set up screen she showed me it was factory unlocked because it gave you the choice of picking a carrier like at&t sprint verizon and any other carrier the iphone is on.
he told me if it wasnt knew we wouldnt have the choice of picking a carrier it would just go through the normal set up.
i asked him if i could just have the phone unlocked so i can pick another carrier and he told me if it was his choice he would but he couldnt because he could get in a lot of trouble or fired.
hope this helps

I have a MBP with service center for last 21 days. The issue is device doesn't boot up. They are replacing part by part logic board, hard disk, wires and still they need more time. No confidence over there service wing. How to get MBP replacement?

I submitted my MBP 2012 model to service center on
1. August 12: They reinstalled OS. Took it back on 13th evening
2. August 14: They did some hardware check and reinstalled OS. Took it back on 20th evening
3. August 21: Stil with service center, they are investigating
What service they are providing.
Very bad experience with apple.

After august 21:
They changed logic borad and told me that HDD is fine.
After few days I called back they told me HDD is faulty.
I do not know rather they do not know what is the issue.
Thats why I want complete replacement of MBP.
Then they say about policies.
I want to get MBP replaced, as the warranty has expired on 28th.
I do not know whether they can resolve issue or not
The super advisors from apple team are also co-ordinating still it is taking too long.
So my question is I need a repacement, How to get it?

Can't send text messages (can only recieve). How do I change Service Center Number

Hello. As my subject states, i can't seem to send text messages (but i can receive them). I'm told by my carrier that i need to change my service center number (and they provided it). I've been looking all over the phone for this option, and can't seem to find it. I keep seeing posts saying "On your device: Options > SMS > Service Center." but "service center" does not appear when i go to options>SMS text. I see the following; screen options conversation style: show names: message options priority: callback number: disable autotext: so my question is;, where do i find this?

ayall wrote:
firstly - if i'm posting in the "BlackBerry 9500 Series Smartphone" setion,
I have a bit more than 30 messages on this forum, and my experience says that many people do not post in the board that matches their device. So it's a good idea to make sure.
ayall wrote:
you can see under avatar it cleraly says "My Device: BB Storm 9530"
you did publish it in your "private information" part in your profile. But you have to configure your profile to allow people to view your private information. Here is a screenshot of what I see :
please listen to people when they are trying to help you.
A bit of politeness does not cost much either.
That being said, we will nevertheless try to help you.
Please state your OS version (4 numbers seperated by fullstops).
When you go to home screen >> options >> sms, please write down here all what is written in this page.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.

Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Basically saying that at&t hasn't still unlocked the iphone which a really helpful apple executive was able to confirm. I initiated another unlock process from at&t in order to unlock the iphone, just to be sure that its not something wrong from my end. The nice at&t lady stayed on chat with me to unlock the iphone step my step while I was calling the apple tech too. And the apple tech confirmed again that the iphone is locked to at&t.
Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
Thanks

You got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
Are you with me so far? - Yes.
And @ Varjak is right that after the 3rd restore I get the replacement error.
Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Message was edited by: jabgars

Which email or which phone no. i can contact with apple after-sale service center? I need to send back to amend or replace!

my new iphone 4S was bought from las vegas only for 1 month.And it is with serious quality problem, battery did not work and has liquid came out,Now i am in china, what phone no. or which mail i can contact with apple after-sale service center? I need to send back to US to amend or replace.
All of the guys in apple now told me that it is not worldwide guarantee,which is different from the promise when i bought,i am disappointed!!!
I need your help to tell me how i can contact with them and where i can send back the iphone to amend.

The only email I have ever comes across for complaints would be [email protected] (it is not mis-spelled). I don't know if it is still of use.
Chat is going to be your only option for getting help, and you shouldn't be surprised if they don't offer help due to your product no longer being supported (sad but true).
If you had not mentioned that you have an email confirming you registered (double-check that) I would have told you that you probably did not purchase thru Adobe and never registered it so they have no record of you owning it. They do not email serial numbers for disc purchases - they are provided with the discs as you were told in chat.

HT4061 I am living in Pakistan, Lahore. I have purchased an Apple Iphone 5S online from apple store. I am facing water damage problem and there is no apple store here in Pakistan, How can I repair my phone from apple service center? Please help me

I am living in Pakistan, Lahore. I have purchased an Apple Iphone 5S online from apple store. I am facing water damage problem and there is no apple store here in Pakistan, How can I repair my phone from apple service center? Please help me

Take it to an authorized service center or Apple Store in the country where the phone originated. Apple does not sell iPhones in Pakistan, nor will they ship them to Pakistan.

I need to find authorized hp service center in my area

I need to find authorized hp service center in my area

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Kippwj wrote:
zip code 05753
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
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I have ask to authoriesd service center (ABM) but they refused to do so... it was not bought it in U.A.E

i have ask to authoriesd service center (ABM) but they refused to do so...
it was not bought it in U.A.E

You can only have the phone serviced in the country where it was originally sold. The E.U. is considered 'one country' for warranty and service purposes.
Take the phone back to the country where it originated, or send it to someone you know there to take it in for service.

My mac book was refused by the apple service center as the mother board was crashed , pls help me what to do

my mac book was refused by the apple service center as the mother board was crashed , pls help me what to do

If you live in a big city, then I would recommend an independent computer store that fixes Macs. There are many mom and pop computer stores that fix your computer. Just Google it.

I've had a very bad experience with an Apple Service Center in my country. Is there any way I can report this to Apple?

I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect.
They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.
I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.
I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with the Apple Service Center. I still don't know howI am going to talk to them about the battery.
Do you have any suggestions where I can have my gadgets repaired? Please suggest good service centers. Thank you!

Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964

I need a data transfer from intact hard drive of older macbook that won't boot. Can Apple provide this service even though my one to one membership has expired?

I need a data transfer from a 2005 Macbook to my new one (2010). I damaged the old laptop and although it wouldn't turn on, when I brought it to the Apple Store they ascertained that the hard drive was still intact. They said I needed to purchase a one to one membership to get a data transfer, which I did, but somehow forgot about it and now it's expired. Is there any way I can still get the data from the old hard drive transferred to my new macbook? Can Apple provide this service even though my one to one membership has expired?

Go to OWC where you can purchase a suitable enclosure for the drive. You will need an enclosure for a SATA notebook drive. This is assuming the old computer is a MacBook and not an iBook. I make this observation because the first MacBook was released in 2006, not in 2005. If yours is a 2005 model then it's an iBook and uses an ATA interface.
Install the old drive in the enclosure, connect to your new computer. You can then transfer your data.

Hi, I need help with my iphone four bought in England but I live in Italy, I upgraded IOS six and now I can not read more than the Italian card, how can I contact a service center via email?

Hi, I need help with my iphone four bought in England but I live in Italy, I upgraded IOS six and now I can not read more than the Italian card, how can I contact a service center via email?

Only the carrier it is locked to can authorize unlocking it. Sounds like the phone was hacked to unlock it originally. Find out what carrier it is locked to, and look up their contact information using google or the search engine of your choice.

TS3988 This product can not proceed with the activation process, service errors go I want you entered will appear this error I am a Korean. Failed to resolve service center in South Korea Please e-mail response iPad2 32GB Cellular Version

This product can not proceed with the activation process, service errors go I want you entered will appear this error
I am a Korean.
Failed to resolve service center in South Korea
Please e-mail response
iPad2 32GB Cellular Version
<Email Edited by Host>

I'm same. Any Update or News?
Message was edited by: koreasaram

Can an authorized service center refuse to provide payed service?

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