I have a MBP with service center for last 21 days. The issue is device doesn't boot up. They are replacing part by part logic board, hard disk, wires and still they need more time. No confidence over there service wing. How to get MBP replacement?

I submitted my MBP 2012 model to service center on
1. August 12: They reinstalled OS. Took it back on 13th evening
2. August 14: They did some hardware check and reinstalled OS. Took it back on 20th evening
3. August 21: Stil with service center, they are investigating
What service they are providing.
Very bad experience with apple.

After august 21:
They changed logic borad and told me that HDD is fine.
After few days I called back they told me HDD is faulty.
I do not know rather they do not know what is the issue.
Thats why I want complete replacement of MBP.
Then they say about policies.
I want to get MBP replaced, as the warranty has expired on 28th.
I do not know whether they can resolve issue or not
The super advisors from apple team are also co-ordinating still it is taking too long.
So my question is I need a repacement, How to get it?

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I am upgrading my os to OS X Mavericks .i have bought mac office ,nw hw can i get back mac office again,the service center guy didnt taken the backup

i am upgrading my os to OS X Mavericks .i have bought mac office ,nw hw can i get back mac office again,the service center guy didnt taken the backup

Hello Miss Moo,
If I upgraded to 10.5, would any of the problems such as misplaced files and apps, etc. in Tiger 10.4.11 interfere with the upgrade.
If it's Apple Apps, like Safari, Mail, etc., then there will be new versions to replace all the missing files/components.
The Mac OS X Installer stops with 2 minutes remaining and it can't finish copying the disc.
How much free space is on your Hard Drive?
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Were any errors reported?
That second Disc thing happens frequently, the best way around it is to do a Custom install, and eliminate enough Printer Drivers, Languages, Fonts, and Applications you don't need... then it may skip #2 altogether.
http://support.apple.com/kb/HT1442

Hi everyone. I have a iPod nano 5th gen and every time I charge it, it comes up with the apple sign. It just won't turn on. I can restart it but it goes to the apple again. Is there a way I could get it replaced? I did win it in a game in syd.Any thoughts

Hi everyone. I have a iPod nano 5th gen and every time I charge it, it comes up with the apple sign. It just won't turn on. I can restart it but it goes to the apple again. Is there a way I could get it replaced? I did win it in a game at penrith bowling .Any thoughts????????

Can you play the song in iTunes?
If you can't the song file is probably corrupt and needs to be replaced.

Just bought a 3TB Time Capsule for a small office. Will have 4 users with MacBooks. What would ne the best setup for time machine individual backups and internet sharing in a secure way?

Just bought a 3TB Time Capsule for a small office. Will have 4 users with MacBooks. What would ne the best setup for time machine individual backups and internet sharing in a secure way?

Set up each Mac for Time Machine backups in the normal way. Time Machine will keep each backup separate on the Time Capsule, so users will only be able to see the backups of their own Mac.
Yes....there are convoluted workarounds that might allow one user to see the backups of another.....IF...they know the administrator password of the "other" Mac.
As far as Internet sharing, all users will have access to the Internet if they have a wired or wireless connection. If a Mac connects using wireless, it is possible to limit the time that they are allowed to connect to the network.
For example, you might limit the ability to connect to the wireless from say each Weekday from 8 AM to 6 PM.
With a wired Ethernet connection, you cannot limit access times to the Internet.

RMBP: Sometimes, after having been shut down, i have to press the power button several times before the machine starts up. It's 3 weeks old, and this has happened 2 times now. Is there something wrong with my rMBP?

rMBP: Sometimes, after having been shut down, i have to press the power button several times before the machine starts up. It's 3 weeks old, and this has happened 2 times now. Is there something wrong with my rMBP?

Did you purchase the Mac new?
You have 14 calendar days from the time your items are delivered to initiate a return as noted here.
Even though you are past the 14 day limit, if it were me, I'd take the Mac back and explain what's going on. Your Mac should work out of the box.
message edited by: cs

My iMovie project staggers/skips over my transitions...I read that I need to optimize each clip. I did this individually and it worked but was time consuming. Is there a way to optimize all of my clips at once upon import?

My iMovie project staggers/skips over my transitions...I read that I need to optimize each clip. I did this individually and it worked but was time consuming. Is there a way to optimize all of my clips at once upon import?

When you import, the import screen should give you the option to optimize clips. Select Optimize - Full Size.
I think you can also right-click on the Event Name and it will let you optimize all clips in the Event, but I haven't tried it lately.

So, I have just about had it. For nine days now, I have valiantly tried to move my library to an external drive. At first, I attempted to move it to my 2TB Time capsule, iTunes didn't like its new home though and moved home without telling me.

So, I have just about had it. For nine days now, I have valiantly tried to move my library to an external drive. At first, I attempted to move it to my 2TB Time capsule. iTunes didn't like its new home though and moved home without telling me. So then there were two libraries. I meshed them back together reluctantly and iTunes in a silent revolt, absolutely refused to use its own 'Keep Library Organized' criteria and may as well have thrown my music against the wall. Seriously, my 5 year old nephew has his computer files better managed. Then I bought a 3TB Time Capsule and you may ask yourself why??? Well, iTunes doubled in size- although when I ran apps that are designed to find duplicate iTunes files, it deleted the music I actually bought from iTunes. So then I watched as iTunes got it back. How you ask; I run a MacBook Air, iMac and Mac mini in my house - as soon as one powered up it hit the net like a sailor on leave and re-downloaded it all without abandon. I tried to keep the libraries separate, no success there. I tried to keep them unified; iTunes response was to ask me if I wanted to join iTunes Match every time I logged on to my computer and on any computer - my iTunes match song number has been as high as 24,367 and as low as 11,112. And I can't simply refuse iTunes. No one refuses iTunes. Refusal to allow iTunes Match to run through all 24000 songs again was to revoke my rights to the songs that were once part of my library. If I took a long time to decide or was visibly impatient while iTunes did its little 3 hour scan it would arbitrarily decide that music I bought from iTunes was ineligible for iTunes Match. How could that possibly be??? I am missing music, or at least iTunes tells me so by showing me that lovely exclamation point. I have tried backing up my computer to do a full system restore and start all over. Time Capsule claims I have 979 GB of data and takes its sweet time to even back up one gig (about 18 minutes) even though I can transfer files to my Time Capsule at about 1 GB every 40 seconds. I guess though performing back-ups are somewhat like government jobs; it will get done, when it gets done. The back up requirement of 979 GB is surprising though, my Mac claims that I currently occupy just about 25% of my 2TB drive. The discrepancy, who knows, but I think the solution lies somewhere in iTunes. But maybe iPhoto. But that is for another time.

After admittedly only a quick read the one thing you don't say is how you are trying to make this move. Most people with moving library issues do it the wrong way. Plenty of web sites tell you how to do it the wrong way.
If the iTunes application is started before the drive with the library is fully mounted and awake iTunes will revert back to the internal drive.

What's status of my order? We need more time to process your order.

I cannot find on the Adobe site where to find the status of an order.
Last Saturday I placed an online order for an annual subscription to the CC Photography package. After I had completed all the steps a message was displayed on my browser that read something like "We need more time to process your order." There was also a statement that said something to the effect that I would be contacted by email the next business day, but I have seen nothing.
I'm certain this is not the place for questions about order status, but when I followed the steps in Contact Us, this is where I wound up. I prefer to use email or the internal messaging system rather than phone, so I can have a record of what was said.
Thanks - Dave

This has been a colossal hassle. Notice there's no reply to my question here about how to contact whoever the rep res referring me to.
When you go through the order process it doesn't ask how your name appears on the credit card. I'm "Dave" here, but on my credit card I'm David. Maybe that's why it didn't go through. Maybe it isn't wise to order on the weekends (I placed my order on a Saturday).
In two chat sessions the rep said he (or she) would escalate the case and I'd hear in 24-48 hours. Never heard a thing.
I finally went through the order process on a Friday, edited my profile with my real name and it went right through. I chose to download Photoshop CC 2014. I got a Web page with the header Downloading now... or something like that. But there was no activity indicator. I tired the forum but the entire forum was down. Finally after a useless chat I opted to start the download again. The CC Application Manager started up and displayed a progress bar. When it was finished I got a message saying the download had failed. After a couple more tries I got PS and Bridge downloaded successfully then downloaded Lightroom. BTW, you don't get the install files. It installs as it downloads. You can't tell it where you want it installed. For us with a tiny boot SSD it's a squeeze.
I've reactivated my Lynda.com membership and am catching up on what's new in PS CC 2013 and 2014. Photoshop CC seems to be behaving OK, but I'm not sure if Adobe is ready for prime time. Do you suppose they had a hand in crafting Healthcare.gov?.
- Dave

Have a problem with Lightroom 5.4. Since the program crashed yesterday it won't launch, it comes up with the message "Lightroom encountered an error when reading its preview cache and needs to quit". " Lightroom will attempt to fix this problem net ti

Have a problem with Lightroom 5.4. Since the program crashed yesterday it won't launch, it comes up with the message "Lightroom encountered an error when reading its preview cache and needs to quit". " Lightroom will attempt to fix this problem next time it launches". Except that it doesn't, I keep getting the same message and the program closes. Does anyone know what I can do to repair it? Can't back up, can't do anything.

There are dozens of threads in this forum that describe the fix

My iTunes library is missing since upgrade Lion 7.2. I have it all backed up so that's not the issue. How can I reinstall it with all my hundreds of playlists intact or do I have to recreate each one upon reinstalling the backup copy? Thank you for help

Almost my iTunes library is missing since upgrade Lion 7.2. (the last 2.5 weeks worth of added music has transferred post-upgrade, none of whcih was bought from iTunes)
I have it all backed up so that's not the issue. How can I reinstall it with all my hundreds of playlists intact or do I have to recreate each playlist upon reinstalling the backup copy? This would save a HUGE amount of time and efforts. Thank you for your help!

hi Limnos,
I do not mean the entire ITunes folder but, rather, the contents of the ITunes folder prior to September 29th. (90% of the media is missing, along with all playlists) The media that remains says it was added on 9/29 although I know most of it was added many months or even years earlier. There are no playlists listed at all, before or after 9/29. (I know for certain that I added non-iTunes purchased songs on 10/6 although I had not created playlists for them)
I have my iTunes folder backed up on both an external drive as well as Time Machine.
I run iTunes off of an ITunes folder on my computer rather than from the external, if that's what you mean about how I have it set up.
Is it OK to drag the entire iTunes folder from the external drive onto my laptop's drive and see if that fixes it?
Thank you for your help!
Deb

My iPod Classic is seen by Windows but not by iTunes. I have reset it, gone to disk mode and it won't show up in iTunes. There appears to be music on it in a file called MUSICSAVE. How can I get this to work with iTunes again?

My iPod Classic is seen by Windows but not by iTunes. I have reset it, gone to disk mode and it won't show up in iTunes. There appears to be music on it in a file called MUSICSAVE. How can I get this to work with iTunes again?

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4 Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
7. Check for third-party software conflicts.
<Link Edited By Host>

I have 3 songs waiting to download for 3 days. I am unable to swipe to delete and I have rebulit my itunes libary which did not remove the songs from my phone. What do I need to do to get rid of these songs?

I have 3 songs waiting to download for 3 days. I am unable to swipe to delete and I have rebulit my itunes libary which did not remove the songs from my phone. What do I need to do to get rid of these songs?

Hi RadarCat16,
Welcome to the Apple Support Communities!
I know it can be frustrating when you are waiting for content to download to your iPhone from the iTunes Store. There are a few steps I would recommend in this situation. Please read over and follow the steps in the attached article.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
Have a great day,
Joe

I am having a lot of trouble downloading itunes.My latest error message is that MediaToolbox.dll is missing. I have been trying to fix this for three days now .And it all started with the last update .Can anyone help?

I am having a lot of trouble downloading itunes.My latest error message is that MediaToolbox.dll is missing. I have been trying to fix this for three days now .And it all started with the last update .Can anyone help?

Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

I have forgotten my restrictions passcode and i dont want to lose any media on my iphone, or any apps, i am scared to back up my media for restore in future as these photos and videos mean a great deal to me, is there any way i could get around it? Thanks

I have forgotten my restrictions passcode and i dont want to lose any media on my iphone, or any apps, i am scared to back up my media for restore in future as these photos and videos mean a great deal to me, is there any way i could get around it? Thankyou if you can help; oh and last time i restored my iphone it didnt restore ALL the media only some and very improtant photos went missing :(

All media and apps on the device should already be in iTunes on the computer.
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Then sync back any media, apps, contacts, etc back to the device.
You can not restore from backup as the restrictions passcode is included in the backup.

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

Hi Anthony ,
Here is the link to connect with Adobe Chat Support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Hope your query gets resolved .
Regards
Sukrit Dhingra

I have a MBP with service center for last 21 days. The issue is device doesn't boot up. They are replacing part by part logic board, hard disk, wires and still they need more time. No confidence over there service wing. How to get MBP replacement?

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