Can broken iPhone be replaced due to the robbery

Yesterday I was robbed in Melbourne, two guys tried to take my iPhone. The phone was damaged in this process. Policeman made the statement for me and the detective said apple had the service that they can make a replacement of this broken phone.
I just want to ask, is this possible in Australia?

I would write Apple customer service an email and explain the situation, detail how long you have been a customer, and include the police report. There are many instances and stories online where Apple responds favorably to unique situations to get their users back up and running. If this doesn't work, I would visit an Apple store in person in Australia and talk to the manager to see if they can assist.

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Can broken iPhone be replaced due to the robbery

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