Can GED 125 support chat request?

I am working on Cisco ICM for call routing, which comes as part of UCCE stack. I am aware that GED 125 is the protocol for communication between VR PG and ICM whereas GED 145 is the protocol used for communication between MR PG and ICM. I have a customised chat server which can accept chat requests from web page and can also establish connection to the agents, but, however, I want to leverage the ICM for identifying the right agent. I am curious to develop "click to chat" functionality by levereging GED 125 as I dont have a MR PG in my environment. I am planning to develop a wrapper(server socket program) for GED 125 which will talk to VR PG whenever the chat requests comes from my chat server, which will then invoke the ICM script and return the label to the VR PG. Could someone please advise whether chat requests can be serviced through GED 125 or can it be done only via GED 145?
Thanks,
Sukanya

Hi,
did you already research the mentioned protocols?
GED-125 is the IVR PG protocol.
GED-145 is the Application Gateway protocol.
You are a server, listening for and replying to client requests (the client is ICM, or rather, the ICM Router Application Gateway subprocess in case of GED-145 and the VRU PG PIM subprocess in case of GED-145).
Based on what you wrote, GED-125 is the protocol you need to use.
G.

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Font Size
You are chatting with an Advisor now. This chat will be recorded. At the end of the session, you can print the transcript or request a copy via email.
Privacy Policy
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Hi, my name is Jacob. It'll be just a moment while I review the comments you provided.
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Hello Machelle, how may I assist you today?
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Can you please help me recover the new testament of the bible from media group. The have vanished.
Customer [4:52 p.m.]:
I need to recover the lost purchases I made from media group. I had all of the new testament.
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Would you be able to provide your Apple ID? This is the email used to sign into the iTunes store.
Customer [4:54 p.m.]:
[email protected]
Advisor [4:54 p.m.]:
Thank you, one moment please.
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Were these individual purchases? If so could you provide the name for each individual purchase?
Customer [4:57 p.m.]:
yes it the new testament books of the bible
Customer [4:57 p.m.]:
genesis etc...
Advisor [4:58 p.m.]:
I apologize, but I am not exactly familiar with the New Testament. Would you be able to provide these names for me so I can locate them on my end?
Customer [4:59 p.m.]:
Genisis Mark Matthew Luke John
Customer [4:59 p.m.]:
Exodus Levitus Numbers
Advisor [5:00 p.m.]:
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Customer [5:00 p.m.]:
Duetoronomy
Customer [5:00 p.m.]:
Yes from media group
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Customer [5:01 p.m.]:
yes
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Unfortunately, audiobooks and ringtones are the only items on the iTunes store unavailable for re-download through iTunes in the Cloud. What I can go ahead and do is try and re-add these audiobooks back to your download queue for re-download. Please note if they have been removed or modified on the iTunes store they may not be available for re-download. Would this be okay?
Customer [5:03 p.m.]:
yes thank you!
Advisor [5:03 p.m.]:
Excellent, one moment please.
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that down load did include the new books of the bible that I had.
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the other advisor did not down load the new testament books. The advisor did not restore all of the books that I had originally brought.
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While looking closer, the books that you are missing are no longer available to be re-downloaded. This is the reason why they were not added back to your download queue when he issued them. Unfortunately, as we do not handle the content on the iTunes store you will need to get in contact with the publisher of the content as they were the ones two remove or modify these books on the iTunes store. If you would like I can provide a link to their support site.
Customer [5:11 p.m.]:
yes they are I saw them.
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They may have been modified by the content owner. This will be the reason why they were not added. As Apple does not control 3rd party content on the iTunes store. You will need to get in contact with them as we are unable to re-add this content back to your download queue.
Customer [5:12 p.m.]:
it is I just looked at it in the itunes store
Customer [5:13 p.m.]:
the material is still the same. The store does have it.
Advisor [5:13 p.m.]:
Machelle, if the items have been modified since you bought them, they will be unavailable for us to issue them back to you. You will need to get in contact with the providers for these books as they are the content owners and we do not have access to issue these back to you.
Customer [5:14 p.m.]:
the are still the same bible books that I purchased at the store.
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The audio books are the same. When I buy it again nothing will be different.
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Machelle, I understand this. This is what our records are showing. When the previous advisor tried to re-issue them to you they were unable to as they have been modified on the iTunes store.
Advisor [5:15 p.m.]:
In order to receive further support for this issue you will need to get in contact with Media Group as they are the content providers for these audiobooks.
Customer [5:15 p.m.]:
I will buy them from another source. Don't say they have changed. The books are the same books I brought. They are at the store.
Advisor [5:16 p.m.]:
Machelle, Apple does not handle the content for 3rd party publishers on the iTune

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JMSExpiration: 0
JMSPriority: 0
JMSMessageID: ID:414d5120514d5f636c6f7564202020200628fc3d2000020f
JMSTimestamp: 1039955340820
JMSCorrelationID:null
JMSDestination: null
JMSReplyTo: null
JMSRedelivered: false
JMS_IBM_PutDate:20021215
JMSXAppID:C:\WINNT\system32\mmc.exe
JMS_IBM_Format:MQSTR
JMS_IBM_PutApplType:11
JMS_IBM_MsgType:8
JMSXUserID:alex
JMS_IBM_PutTime:12290082
JMSXDeliveryCount:1
111111111111111111
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[15/Dec/2002:15:29:00] INFO ( 1700): MDB00040: [mdb-simple:SimpleMessageEJB]: Message-driven bean CMT can not be supported.
[15/Dec/2002:15:29:00] SEVERE ( 1700): MDB0008: Session.run() throws Exception [Message-driven bean CMT can not be supported.]
[15/Dec/2002:15:29:00] SEVERE ( 1700): MDB0009: Session.run() throws Exception
java.lang.RuntimeException: Message-driven bean CMT can not be supported.
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Hi Alexei,
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From the J2EE 1.4 spec: "The Connector API now supports integration with asynchronous messaging systems, including the ability to plug in JMS providers."
Thanks,
Chris

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Can GED 125 support chat request?

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