Can I create a call service database in Sharepoint

Hi there, 
I'm having a bit of trouble working out where in Sharepoint I can create a database for keeping track of calls for the IT help desk. 
Should I go through Sharepoint CRM and then follow the Microsoft Dynamics CRM wizard? 
I guess basically what I'm asking is which module of Sharepoint provides similar functionality to Microsoft Access, if any? 
thanks, 
J

Check Access Web Database site templates in SharePoint 2010.
Creating Web Databases with Access 2010 and Access Services
This post is my own opinion and does not necessarily reflect the opinion or view of Slalom.

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