Can't access one user on mac....one user is OK although it runs very slow..lots of beach ball action...tried using shift to access user and no use...I ran a disk check from good user and it checks out OK...what do I need to do

I cannot access one of two users on my mac..i have tried using the shift key but no luck...the one user that I can access runs very slowly, I get a lot of beach balls from **** action...also the message "unapproved caller" keeps popping up...I ran disk check from good user and it shows OK...Disk usage shows ~267gb used out of 360gb disk

Spinning Beach Ball
Spinning Beach ball (2)
Spinning Beach ball (3)
Spinning Beach ball (4)

Similar Messages

My MacBook (late 2009 Mac OS X Lion 10.7.5 (11G63) often runs VERY slow...beach ball of death frequently. My page ins (5.29GB), page outs (5.64BG), and swap files (10GB) seem extremely high in comparison to most other discussions in here. HELP!!??

My MacBook (late 2009 Mac OS X Lion 10.7.5 (11G63) often runs VERY slow...beach ball of death frequently. My page ins (3.29GB), page outs (5.64BG), and swap files (10GB) seem extremely high in comparison to most other discussions in here. I don't know how to copy the pie chart so it shows on here but here's what it says right now:
Free - 176 MB
Wired - 592MB
Active - 843MB
Inactive - 432MB
Used - 1.82 GB
VM size - 198GB
The page ins and page outs have 0 bytes/sec in the parenthesis even though the numbers are so high.
Any help anyone could provide would be greatly appreciated!!!

You difinately need more ram. 2gb is the bare minimum to run just the Lion OS, anything extra will slow your Mac to a crawl. Upgrade to 8gb from either Crucial http://www.crucial.com/ or OWC http://eshop.macsales.com/
And you will be a happy camper!

Can I access files copied to this machine in target disk mode from this machine?

Can I access files copied to this machine in target disk mode from this machine?

HI Claire,
YOu didn't indicate which Mac OS you are using so I'm going to assume 10.4.x.
Connect the FireWire cable to the target computer after starting it up in FireWire Target Disk Mode.
*If the cable was already connected, unplugging it from either computer and plugging it back in should allow the target computer's hard disk to appear on the host.*
Also, make sure you have the most recent Firmware for your iBook... go here:
http://support.apple.com/kb/HT1471?viewlocale=en_US
Carolyn

I have mac, desktop v. 3.6.16 will not update to 6. My mac laptop is updated to 6 but runs very slow. How do I get my laptop back to 3.6.16

Desktop is an imac is 10.6.8 running firefox v 3.6.16 and runs well. My mac laptop also 10.6.8 automatically upgraded to 6.0 and runs very slow, and I do not like the layout of the toolbar. How do I get my laptop back to 3.16.6

Now it is clear which it wasn't before! We can't see what you have done or not so a good descriptions does help when communicating.
If you have done all you say and some restarts too I would advise you to do the install of 10.6 from the installation disc. Restart the computer and then install the 10.6.6 Combo update. You just install "on top" of what you have. No archiving or formatting.

Tips For Solving the Mac OS X Lion Slowness (Lots of Beach Balls)

Hi Folks,
Just a quick list of tips for this issue that some of Mac OS X Lion users face.
The main symptom is that we get the Beach Ball on almost any task, it takes 4, maybe five times more time to do what we need to do. So depending on the schedule, it can drive us crazy. I was facing that, and started to think that Lion was a Windows Vista relative.
Please remind that the tips below involve backing up and restoring your system. If you are not careful, you may lose everything. You are responsible for your acts. Be cautious!
How I solved my issue:
1) Checked for Disk Permissions and the Disk itself:
- Applications / Utilities / Disk Utility:
- Click on your disk, and then VERIFY DISK. If everything is OK, move on. If it is not, REPAIR DISK.
- Now click on VERIFY DISK PERMISSIONS. If everthing is OK, move. If not, Repair.
This step 1 is to make sure that your slowness is due to something related to the OS itself and not to permissions/disk.
If this solves the slowness, then you are OK. Now further steps are necessary. In my case, this just helped a little bit. The beach-balling reduced by 20% only. Still too slow.
2) Do a full backup of your system.
I used Time Machine. Make sure you have all of your applications closed. So the backup will be full. If you fail to do a good backup, you will lose everything! Make sure you do a good one. Maybe do it twice on 2 different disks! Now you have been warned.
3) Do a Full Restore of your entire system.
Now, get that Install CD that came with your Mac,
- Put it on your drive, shut down your computer.
- While holding the C key, press the start button of your Mac. It will boot using the Install CD that came with your Mac.
To recover your entire system:
Connect your Time Machine backup disk to your computer. If you’re restoring your system because of a problem with your startup disk, make sure the disk has been repaired or replaced.
Insert your Mac OS X Install disk, and double-click the Install Mac OS X icon.
In the Installer, choose Utilities > Restore System from Backup.
In the Restore Your System dialog, click Continue.
Select your Time Machine backup volume.
Select the Time Machine backup you want to restore.
Follow the onscreen instructions.
4) Remove the CD, and boot.
When I did that, the system came back very fast and responsive. No more beach balls (only on the really-intensive tasks), and everything was back to normal.
5) So, what was it anyways?
Before doing this Backup/Restore, I was getting lots of DISK I/O ERRORS, specially during boot time (you can check that by shutting down your mac, powering it back on and imediatelly pressing Command-V - Verbose Mode).
Sure, the first thing in mind was that I had a faulty hard drive, but I checked it several times for errors (via Disk Utility), and nothing showed up.
So I decided to do a full backup/restore of the system. And it solved it, at least for me.
My config:
MacBook Pro (2009 edition) - 5 GB RAM - 640 GB HD - Mac OS X 10.7
Regards.

Also my mac will not complete my 5 software updates, no idea which software, but it said it could not do it. Also backing up with time machine had failed twice today. Thanks

Mac os version 10.5.8 is running very slow

Hello all. For some reason my mac has been running much slower than it usually would. I haven't downloaded anything or added any new software lately but it has decreased in speed significantly. When I try to open apps it takes for ever and when I'm watching videos they sometimes freeze periodically. I would appreciate any help on how I may restore my mac to its former self. Thanks in advance.

It could be a hardware (HD) problem, but first check your Activity Monitor to:
1. How much free space is left on your HD?
2. How many App's are running at the same time?
3. How much free and inactive RAM is available to work with.
http://oreilly.com/pub/a/mac/2005/10/04/activity-monitor.html
After you have establish that you have at least 20% free space, that you do not have tons of stuff open and have adequate RAM have a look at 25 ways to speed up your iMac.
http://www.maclife.com/article/feature/25_ways_speed_your_mac
If your iMac is still erratic or slow, then you need to test your Hard Drive with the Extended Apple Hardware Test
http://support.apple.com/kb/HT1509
and a SMART Utility.
http://www.macupdate.com/app/mac/14825/smartreporter
Dennis

My mac (10.9.5) suddenly started to run very slow

It's been like this for 10 hours, could not run repair disk, (I left all night and didn't finish, nor even started) please help. Here is my report from EtreChek:
Problem description:
my mac suddenly started to slow down
EtreCheck version: 2.1.6 (109)
Report generated January 28, 2015 at 9:20:26 AM GMT+1
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.8 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 314
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 11:30:47
Disk Information: ℹ️
OPTIARC DVD RW AD-5970H
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 749.30 GB (354.14 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: ℹ️
OVSHelper: Version: 1.1 [Support]
Default Browser: Version: 537 - SDK 10.9
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Support]
FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Support]
DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.296 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 [Support]
AdobePDFViewer: Version: 10.1.13 [Support]
JavaAppletPlugin: Version: Java 7 Update 71 Check version
Safari Extensions: ℹ️
AdBlock [Installed]
ClickToFlash [Installed]
Cuevana Stream-1 [Installed]
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Destinations:
Irving [Local]
Total size: 450.00 GB
Total number of backups: 15
Oldest backup: 2013-10-26 04:17:01 +0000
Last backup: 2014-12-22 13:28:30 +0000
Size of backup disk: Excellent
Backup size 450.00 GB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
      1% WindowServer
      0% mdworker32
      0% AppleSpell
      0% DashboardClient
      0% mds
Top Processes by Memory: ℹ️
155 MB mds_stores
125 MB com.apple.WebKit.WebContent
120 MB softwareupdated
103 MB Safari
77 MB Dock
Virtual Memory Information: ℹ️
4.22 GB Free RAM
2.02 GB Active RAM
882 MB Inactive RAM
1.47 GB Wired RAM
2.17 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Jan 27, 2015, 09:50:41 PM Self test - passed
Jan 27, 2015, 08:02:52 PM /Library/Logs/DiagnosticReports/Google Chrome_2015-01-27-200252_[redacted].hang
Jan 27, 2015, 05:30:41 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EvernoteHelper_2015-01-27-1730 41_[redacted].crash

I followed this instructions that i found in the community:
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
And this what appears:
Jan 27 21:08:56 Irving kernel[0] <Debug>: nspace-handler-unblock: did not find token 25532
Jan 27 21:09:24 Irving kernel[0] <Debug>: nspace-handler-unblock: did not find token 25619
Jan 27 21:22:46 Irving kernel[0] <Debug>: nspace-handler-unblock: did not find token 30886
Jan 27 21:24:42 Irving kernel[0] <Debug>: nspace-handler-unblock: did not find token 31597
Jan 27 21:25:32 Irving kernel[0] <Debug>: nspace-handler-unblock: did not find token 31834
Jan 27 21:53:25 Irving kernel[0] <Debug>: nspace-handler-unblock: did not find token 182
Jan 27 22:22:37 Irving kernel[0] <Debug>: nspace-handler-unblock: did not find token 1322
Jan 28 02:17:11 Irving kernel[0] <Debug>: nspace-handler-update: did not find token 3032
--- last message repeated 562 times ---
Jan 28 03:50:55 Irving kernel[0] <Debug>: nspace-handler-unblock: did not find token 3032

My daughter changed her screen passcode without telling me and now has forgotten it and is locked out. What do I need to do?

My daughter changed her screen lock passcode on her iphone 3 without telling me... and now has forgotten it. How can I reset / restore??
Thanks!!

connect the iphone to the computer and restore to factory settings and restore to a back up, prior to the new password

How can I check my Mac book pro as it is running very slow

My mac book pro has just sterted to run very slow indeed. I noticed it after I registered to use Knowhow cloud.
I wondered if anyone else has had a simular problem, and if you can help me.
Many thanks

Lisadawson11 wrote:
My mac book pro has just sterted to run very slow indeed. I noticed it after I registered to use Knowhow cloud.
Well it depends what you have backed up to their cloud service.
If it's a lot, it's going to take a long time to upload all your stuff as Internet Service Providers restrict upload speeds to a fraction of their download speeds.
Cloud backups is bad, the data can be snooped on without a warrant, it can be lost and it's slow as heck unless it's only a small amount.
If you don't know what your doing, then disconnect from the Internet and uninstall their software, use a external drive you can get from any computer or office store and connect it to the Mac, when TimeMachine pops up and asks, say yes and let it work overnight to create your first backup (takes the longest)
Forget the Cloud, it's a joke.

IMac running very slow; how can I fix it?

My iMac is running so slow, I can hardly use it all. All kinds of spinning balls, etc. I don't even know where to look to diagnose. If I restart, it will be faster for awhile. Both Safari and Firefox are running very slow...or not at all. I have repaired permissions and hard drive. I have dumped permissions for Safari and Finder and anything else that seemed involved. I checked my memory....this is the report I got. Does the fact that the first one say "disabled" mean anything? I will appreciate help you can give me.
Memory Slots:
ECC:          Disabled
BANK 0/DIMM0:
Size:          1 GB
Type:          DDR2 SDRAM
Speed:          667 MHz
Status:          OK
Manufacturer:          0xCE00000000000000
Part Number:          0x4D342037305432393533455A332D43453620
Serial Number:          0x772E336D
BANK 1/DIMM1:
Size:          1 GB
Type:          DDR2 SDRAM
Speed:          667 MHz
Status:          OK
Manufacturer:          0x2C00000000000000
Part Number:          0x3848544631323836344844592D3636374531
Serial Number:          0xE00CB01C

Questions and Answers:
How full is your Mac's hard drive? * Capacity: 248.92 GB.   * Available:175.18. *Used 73.75GB on disk.
How many applications do you run simultaneously in the background while working in another application?    *Not many. I try to remember to quit open apps especially when the computer runs slowly. I always have open Calendar, Mail, Safari.
Do you run any antivirus software on your Mac? Antivirus software can slow down the normal operation of OS X.    *I have an anti virus but I do not let it run. I turn in on to check files and email now and then.
Do you run any "crapware" like Mackeeper or any other type of so called hard drive "cleaning" apps? *No, I have none.
One thing I notice is that when I turn it off at night, it runs very well the next day until I've been on it for a few hours then it gets really bad. Last night, it wouldn't work at all so I gave up and turned it off. This afternoon I turned it back on and it has been working very well ever since.
Thanks for looking at this. I have never checked my hard drive before so I didn't know how much it had on it, but it doesn't seem like it is too full.

Macbook is running very slow and pop-ups come up constantly while using both Safari & Chrome.

My 2008 macbook has a virus on it caused by me accidentally clicking a wrong download while making a mix tape for a friend ( I was using a website that is not illegal btw) and now my computer is running very slow. As well as having pop ups all over my chrome and safari with EVERYTHING I do. If someone out there could help me its very much appreciated as I am a college student with various online classes. I am running OS X Lion 10.7.5 currently.

Download the Adware removal tool on The Safe Mac site.
http://www.thesafemac.com/art/
If you still have problems after removing, download EtreCheck and paste results here for help troubleshooting.
http://www.etresoft.com/etrecheck

In disk utility, it shows that my external hard drive is somehow unmounted and I can't access it in finder or repair it in Disk Utility. How can I get this working without losing my important data?

In disk utility, it shows that my external hard drive is somehow unmounted and I can't access it in finder or repair it in Disk Utility. How can I get this working without losing my important data?
Thank you!

When you erased the disk did you select Mac OS Extended Journaled as the format option?

My mac is running slow, the spinning beach ball constantly appears. it seems that when i am in the apple store with fast wifi its a bit better. genius at the apple store checked the hard drive, it's all fine. what can it be?

my mac is running slow, the spinning beach ball constantly appears. it seems that when i am in the apple store with fast wifi its a bit better. genius at the apple store checked the hard drive, it's all fine. what can it be? can it be a software issue with the wifi?
also i noted that it has only been doing this since quite recently, before it was fine
please help!

First, back up all data immediately, as your boot drive might be failing.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|timed? ?o' | tail | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Reset the System Management Controller.
Run Software Update. If there's a firmware update, install it.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the View menu or the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.
Select the Memory tab. What value is shown in the bottom part of the window for Swap used?
Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

I want to pass my iMAC along to my kids. System is 10.4.11 or 10.5.11. Have original Lion and Tiger OS discs. What do I need to do to set it up for a new user?

I want to pass my iMAC along to my kids. System is 10.4.11. Have original Lion and Tiger OS discs. What do I need to do to set it up for a new user?

I'm having to guess at which iMac you have. This forum covers three older variants of the iMac family that were made from 1998-2005 with three different processor types.
If yours has a G-series processor, it can run neither Lion 10.7 nor Snow Leopard 10.6. If the processor is a G5 or a G4 (must be faster than 867mHz( you can install Leopard 10.5. If your plan is to reinstall the OS before turing over the computer, let us know which iMac you have (doing "About this Mac" from the Apple menu will give the processor type--that will do for this purpose)
If "About this Mac" says you have an Intel processor, you have a much newer iMac. Let us know and I can ask the Hosts to move it to that separate forum.
If you wish to maintain control over the computer, you can go to System Preferences > Accounts and set up a new standard account. The user logged into that acct can pretty much use anything installing in that account but cannot install new software or modify the system. That means less chance of something bad getting on the computer but also means they wil be asking you to help install stuff as they won't have access.
If you wish to give the kids full control, set up a new account with admin priveleges, then either strip content form your account and leave it, or simply delete it once you are satisfied that the new accout is working.
This Apple support page is chock-full of helpful tips on manageing accounts and security in OS10.4 Tiger"
http://www.apple.com/support/tiger/accounts/

How can I access photos and videos saved to the iCloud?

How can I access photos and videos saved to the iCloud? I backed up my iphone to the Cloud but now the files are nowhere to be found.
I had to reset all content and settings in order to troubleshoot an issue. Before I did this, I backed up the iphone to icloud. When I reprogrammed the phone, I had to set it up as a new device and individually sync apps and other items from itunes. But by doing this, I somehow lost some videos and can't seem to find where they would have been saved/backed up. Can anyone offer any guidance?

You can't view photos and videos on icloud (except for shared photo stream pics). iCloud merely sync photos between devices using the stream. If you don't have photo stream turned on, then the only place photos in the camera roll are located are in a backup. You would have to restore from the backup. But be warned that many users have ended up losing their photos when performing a restore, for whatever reason.
What you should do in the future is always sync photos/videos to a computer for storage, don't leave them on a device or trust icloud to somehow store them.

Can't access one user on mac....one user is OK although it runs very slow..lots of beach ball action...tried using shift to access user and no use...I ran a disk check from good user and it checks out OK...what do I need to do

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