Can't access serial number. Now what?

We long forgot the password of this device and it is disabled.It says to connect to Itunes. I did that but Itunes either ignores the device or says "Itunes could not connect to the ipod because it is locked with a passcode". So thedevice says to see itunes, itunes says to see the device. Catch 22? I hate to tell the kid that her ipod is only good for parts because she forgot the password. Several posts I've read say to put the device in recovery mode then connect to itunes. It doesn't do anything differently.
I thought I could contact apple but they say that I need theserial number off this device. However, it haslong been scratchedup like the rest of the casing and I cannot access itunes toretrieve it there. So apple won't let me ask a question (now ift they had put the serial number somewhere other than the soft cheap plastic case I might be able to do something about this - but of course, that makes too much sense).
Thanks

Are you looking for the serial number or the IMEI? If the phone was active on your Verizon acount, Verizon can give you the IMEI.

Similar Messages

Verizon Iphone 4 without sim card is locked because of forgotten passcode. Can't access serial number because of having no sim tray. Never synced with itunes. Recovery mode always comes up with an error. are there any solutions on resetting the phone?

Verizon Iphone 4 without sim card is locked because of forgotten passcode. Can't access serial number because of having no sim tray. Never synced with itunes. Recovery mode always comes up with an error. are there any solutions on resetting the phone?

Are you looking for the serial number or the IMEI? If the phone was active on your Verizon acount, Verizon can give you the IMEI.

Received a message in Pagermaker to "reinstall to personalize this program" and it won't accept my serial number, NOW WHAT?

I have been using Pagemaker and have many important files but now I cannot get into it because it won't accept the serial number. I checked with Adobe and they authorized that the serial number IS valid.

"reinstall to personalize this program"
I've seen many PM error messages in my time but I can't recall seeing that one.
As Claudio said, Mac or Win? OS version? Complete error message(s)? And which version of PM?
Is there a code in the corner of the message, like 1234:5678 ?
Better still, can you post up a screen capture of the error box?

I forgot my second Apple-ID password and set my rescue email address to my previous office one, which I can't access anymore. Now what?

Please help...

Welcome to the Apple Community.
    1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Change Photoshop Elements 11 for windows into Phot now I don't have a windows PC anymore. Can change my windows serial number into a MAC/OS serial number? What do I have to do to get Elements 11(download) for OS an a serial number for Elements 11 for OS ?

I have Photoshop Elements 11 (full version with Serial Number) for windows; now I don't have a windows PC anymore. Can change my windows serial number into a MAC/OS serial number? What do I have to do to get Elements 11(download) for OS an a serial number for Elements 11 ?

You can download PSE 11 via the following linked web page:
PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

I had formatted my lap top and now I can not find my serial number. What can I do?

I searched the site and all the instructions on how to retrieve my lost serial number are not working.
I have a purchase confirmation email but it doesn't contain any serial number in it.
Is there a way to contact adobe by email so I can get my serial number?
Thanks,
Roni

Hi ronica,
Sorry for the inconvenience, we would try our best to help you with the serial number.
Unfortunately, there is no email address where you send us an email directly, however, you can certainly contact us via Chat from the link which was mentioned in my previous post if you have a perpetual product
If it is a subscription that you are talking about you can dial our Creative Cloud support number
For US:
PH: 800-833-6687
Monday—Friday, 5am—7pm (PT)
I would like to inform you that I tried to look into your account, however, couldn't find and product registered product under it.
Please provide the following information via PM(Private message) so that we can look into this and help you further.
Name of the product. :
Order number(in any) :
E-mail on which you have registered the product :
Attach the copy of invoice or the confirmation e-mail that you have received.
I would be waiting for your PM.
Thanks,
Atul Saini

When I downloaded PhotoShop CC to my iMac it was suppose to include Lightroom. Lightroom was already running as a free trial. Now the trial has expired and PSCC asks for the Lightroom serial number. What to do?

When I downloaded PhotoShop CC to my iMac it was suppose to include Lightroom. Lightroom was already running as a free trial. Now the trial has expired and PSCC asks for the Lightroom serial number. What to do?

Lets clear a couple of things up first.
1, You have the Photographers CC subscription which gives you access to PSCC and the current version of Lightroom.
2. PSCC does not include Lightroom.
Now what you will need to do is delete the Lightroom app on your iMac and restart the Mac. Then you can d/load Lightroom from the CC app.

Trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of

1 month ago I Downloaded a trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of the trial version?

What program, and did you buy the UPGRADE version, or the FULL version?
Your description indicates that you bought an upgrade version... which requires proof of a previous version to install
So, if you had A and you bought A+ you need to provide your A serial number during install so A+ knows you are legal

What are other ways i can locate my Serial number to my iphone? my iphone doesnt have it on the back and my iphone will not turn on

A few days ago my iphone stopped charging and now it wont turn on at all. Ive taken it into Verizon and they told me that the charging port is corroded. Ive looked at the back of my iphone and discovered my iphone serial number is not located on the back and i am unable to turn my iphone on. is there any other ways i can retrieve my serial number for my phone?

If you have access to your computer, but not your device
Open iTunes.
Open Preferences. (In Mac OS X, choose iTunes > Preferences. In Windows, choose Edit > Preferences.)
Click the Devices tab.
Position the mouse over a backup to display the serial number of the backed-up device. iPhone and cellular iPad models also display the IMEI/MEID and Cellular Data Number:
copied from iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new l

Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new laptop.

Make sure you are using the correct serial number. Find your serial number quickly
If you did not deactivate the original installation then it is possible your two allowed activations have been used and you need to reset your activation count. To do that you need to contact Adobe Support thru chat and ask them to reset your activations. If you ask for more than that they will tell you they cannot offer you any support.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

My redemption cod is not working so I cannot obtain my serial number. What am I supposed to do now?

My redemption code is not working so I cannot obtain my serial number. What am I supposed to do now?

hello, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?

I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?

Hi,
Have you tried the help documents below:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
In case of any other error message, please specify.
Regards,
Sheena

I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

Moving this discussion to the Creative Cloud Download & Install forum.
Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server. You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

My mobile stolen and i have serial number only. what can i do ??

my mobile stolen and i have serial number only. what can i do ??

Did you activate Find My iPhone in iCloud BEFORE the device was stolen? If you did, then log into www.icloud.com and see if you can track the device. If you did not activate Find My iPhone, then there is no other way to track the device. You cannot use the serial number to track the device.

I lost my Logic Pro box and disc, I can't find my serial number. What should I do?

I lost my Logic Pro box and disc, after it upgraded to 9.1.4, it asked me about serial number, but I lost it...
I can't find my serial number. What should I do? (I baught it last year.)

Hey Rickstertw,
I think there are two ways to do this. Open Logic Pro, then in the menu tab, click on Logic Pro in the upper left hand corner, then choose About Logic Pro. Another window will come up, and you should be able to see the serial number just below your name under "Licensed to" - that is, presuming this is a licensed to you copy! :-)
If for some reason it doesn't come up there and you registered the product with Apple, then call the support number and if you can verify your information with them, they should be able to give it to you.
Regards
Joyce

Can't access serial number. Now what?

Similar Messages

Maybe you are looking for