Can't believe how easy to problem was to solve!
I can't believe how easy it was for me to solve my really worrying dilemma. My iPod wouldn't play the videos which were put onto it and it turned out that all I had to do was change the TV output setting to off! And then it gloriously worked (followed by me running around to house in exctiement, relief and happiness!!) Thanks to everyone who tried to help. I still cant get over how easy it was to solve! All this worrying over something so small lol
For the love of ...
Why aren't "Video Settings" listed in "iPod -> Settings" menu!!!! That's horrible design. They must have hired someone from Microsoft to write that module!
Thanks for listening. I feel better now.
Similar Messages
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In my iPad 2 with IO6 today I can not send emails from my gmail account, they go to the outbox directly...why? How can i solve this problem? ..I restarted the IPad but the problem was not solved. Please help.
Greetings,
Questions:
1. What version of the Mac OS are you running (Apple > About this Mac)?
2. What version of the iOS are you running (Settings > About)?
3. Do you use MobileMe/ iCloud or another server based sync solution like Google or Yahoo?
4. Do other changes to synced information like Address Book content sync successfully back and forth?
Based on your description it sounds like you have a 1 way sync issue. Events sync fine between the iOS devices and fine from the computer to the iOS devices but not from the iOS devices to the computer.
Try:
Backup your computer and iOS devices before doing anything else:
http://support.apple.com/kb/HT1427
http://support.apple.com/kb/ht1766
Ensure all the devices in use are fully up to date: Apple > Software Update / Settings > General > Software Update
Make separate backups of critical data:
Backup your computer Addressbook: http://docs.info.apple.com/article.html?path=AddressBook/4.0/en/ad961.html
Backup your computer iCal: http://support.apple.com/kb/HT2966
Reset syncing on your Mac: http://support.apple.com/kb/TS1627
Reply back if that does not resolve your issue.
Hope that helps. -
I can't believe how hard it is to cancel your account.
I’ve been a Verizon Wireless customer for as long as I can remember. It’s been close to 20 years. For several years now, I have added smart phones to my accounts as my children have gotten older. I currently have 4 smart phones and one basic phone on my account for a total of 5 phones. As you can probably calculate without looking at my account, my average bill is in the $300 range. I recently had the most horrifying experience dealing with your customer service/tech support staff over a 3 month long existing problem. I feel it definitely requires your attention and that you should be aware of how you staff handles situations (being your name signs off on the Verizon Code of Conduct)
In early December, my 12 year old son’s Iphone 5 that I purchased for him last Christmas had the screen go black. Being it was less than a year and still covered I then brought it into a Verizon store only to be re-routed to “Apple”. I finally get it over to Apple and after keeping the phone for 2 hours, they told me they couldn’t fix it. They then give me a replacement phone which I assume was refurbished. Ever since my son connected that phone, he hardly receives incoming calls. It would ring twice and go to voicemail. Maybe 1 call would get through in 15 attempts. It was quite frustrating for his mother and I. So I contacted Apple who told me it was a Verizon issue.
So I call Verizon (611) to explain that the phone Apple gave me is no good. But Verizon Tech Support insisted that it is just a simple fix. So on a day I’m with my son (I do not live with him) I call back and speak with tech support. They have him do several options:
Make sure the phone isn’t blocking any numbers
Make sure the phone isn’t on Do Not Disturb
They have him go through all kinds of settings before turning it off for a restart.
Well we finally get a call through and figure it’s fixed.
Well only a few days later, I can’t reach my son. It goes to voicemail after 2 rings. So after several attempts I texted him to call me. He immediately calls me back and says he has no missed calls nor was he aware that I attempted to call him. So I call Verizon back and of course they want me to have the phone in front of me when “trouble shooting”. So after several days go by and I’m with my son we call again. The tech support put him through basically the same steps. This time adding a few “star plus the number calls” to make sure there is no call forwarding on. Again we get nowhere. No keep in mind my son mostly texts his friends and he can dial out so he isn’t pestering us. But nonetheless, it frustrates his mom as well as myself. So I call Verizon again (right before the Christmas Holiday) and they tell me to go into a Verizon wireless store and get a new SIM card. They said they would put all sorts of notes on my account explaining the problem. So I comply and get the new SIM card. The gentleman at Verizon wireless finally got a call to go through after several attempts. With that we left only to experience the same problem almost immediately soon thereafter.
After the holidays my sons mom kept asking me about the phone and when is it going to be corrected. I called Verizon Wireless again requesting a supervisor. I explained everything and also explained how “tech support” does nothing. I explained how every tech support representative insists “they can fix it”.
The supervisor puts me on hold and attempts to talk with tech support. The supervisor comes back and asks me to give tech support one more attempt. I said surely. With my son being with me, they had him do two different resets and actually had him back up his phone prior. A few days later we notice there was no change. The phone will not get incoming calls. So several days later I call again. I explained everything to a nice guy who said he used to be in tech support for another company and it sounded to him that it was a software issue in the device….but his protocol was to put me through to tech support. They made me write down a few more options for my son to try (obviously he wasn’t with me at that time). They told me after these attempts they would recommend getting me a replacement and they would make note of it in my account
So it’s now early February and I’m dealing with the same issue. I’m at the end of my rope. I call Verizon Wireless and of course, forced to speak with Tech Support. The girl tells me that being I’ve been having an on-going issue, they will just replace the phone ONLY AFTER I GIVE THEM ONE MORE ATTEMPT AT CORRECTING THE PROBLEM. At that point I told her to put me through Accounts Cancellation, I am done. She actually begged and pleaded with me to give her one chance but of course I had to have the phone in front of me. So when I told her I wouldn’t be with my son until the next day, she gladly PROMISED to call me the next day at precisely 4pm eastern.
The next day came and No phone call. Two days later I get a phone call/voicemail saying that She was sorry and that her sister had a baby (I saved the voicemail). Well I no longer had my son and his phone in front of me so I didn’t call her back.
Sunday February 9th, around 9pm I call Verizon Wireless to cancel my account. Two other carriers offered to pay any penalty or cancellation fees I may incur if switching over. I explain to customer service representative Keisha that I’d just prefer to cancel my account. It was the day my billing cycle was to end. It was the perfect time. I explained to Keisha that I will NO LONGER speak with anyone from tech support. That they all want to be super heroes and that they are all too proud to admit that a phone has major problems. Keisha did respect my wishes and said she’d handle things. At first she tried to tell me that my phone is out of warranty but I had to remind her that Apple replaced that phone. Then she finally comes back and says she’s getting me a replacement. She put me on hold for over 20 minutes before disconnecting me. I immediately receive a text apologizing for the disconnecting and that she is working on things and will call me back shortly. She never called back
Monday February 10th, at 3 pm I call 611 and immediately ask for a supervisor. I explain what transpired on Sunday with Keisha supposedly ordering me a replacement device. The supervisor did not see any order placed on my account. The supervisor then said she would transfer me to tech support because if a device was ordered it would probably be through them. So I went along with it. When tech support Eric got on, I immediately asked for a tech supervisor. He transferred me to Greg. I explained to Greg everything I’ve been going through. The whole entire story up until Keisha ordering me a replacement device. He said he didn’t see any replacement device on order. He then went on to say the phone is out of warranty. I had no fight left in me. I asked Greg to put me through to Cancellations. He pleaded with me about the phone and it’s warranty and I kindly explained AGAIN that it was already replaced by Apple. He then put me on hold. He finally comes back and Suggests I go back to Apple……they will simply give me another replacement. I said “No thanks” I’d simply rather cancel my account rather take a full day to going to Apple, keeping this vicious cycle going. He then finally says he will put me through to cancellations.
A lady Barbara gets on the phone and explains that they don’t want to lose me. Explains that I am a valued customer. I explained that for all I was put through on a brand new device I purchased from Verizon, there was no staying. I was completely stressed out. I explained everything from the beginning which I swore I’d never explain again. Barbara put me on hold only to come back and insult me like I’ve never been insulted before. She comes back and said “How about this….how about I make an exception and allow you to upgrade early? I said EXCUSE ME? She said , you get a new device and pay the promotional price….I can even have you pay it with installments. I then asked Barbara what her position was…..she said “Tech Supervisor”. I said I asked Greg for Account Cancellation and he gave me you? She said I’m higher then Greg.
At that point I screamed….”YOU HAVE SOME NERVE INSULTING ME….I PAY $300 a MONTH AND THAT IS WHAT YOU THINK OF ME”. I WANT TO CANCEL MY ACCOUNT!!!!!!!
Barbara then yells back I WILL SEND YOU A REPLACEMENT NOW.
Now I ask you……Should I have had to go through all of this for the RIGHT THING to be Done?
Years ago, Verizon’s service was above the rest but I have to tell you, over the last couple of years it’s been no different. Dropped calls more than ever and still charging top dollar. Even though I just received my son’s replacement phone I am still looking into other carriers. It’s amazing what Verizon Wireless put me through.
Thank you for your time!PORT YOUR NUMBER OUT...T MOBILE WILL PAY YOUR ETF IF YOU GIVE THEM YOUR VERIZON PHONES.
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Can´t believe how Applecare works!!!
I send them my ipod because it has a sad icon when it gets started.I told them that it has been for two weeks in my car without being used or charged and that after trying to charge it again this icon appeared.
Now the problem is that my ipod had the charging side bended because it accidentally falled down on Christmas but this has not given me any problem throughout all this period.It´s incredible to realise that the Applecare just in the same day they have recieved my ipod they give it back saying that it has been accidentally damaged and that is the reason why it doesnt work.Well,that can´t be the problem beacuse with the damage it worked perfectly.So, i just want to say that they should care more about the work and "exhaustive" analisis they do and really evaluate the damages not just looking at the ipod,looking for something bended or scratched and then ending their analisis by saying the customer that the warranty doesnt cover the problem why it doesnt work is because it has been accidentally damage.
Well done...I expect some kind of better support and eficient proffesionals not that kind of treatment beacuse is totally disrespectful.
thanksIf you left it in the car for two weeks it may have suffered even more damage, but if it fell hard enough that it bent the iPod it was only a matter of time before it failed and this is not covered by the warranty. They may have indeed opened your iPod and discovered logic board damage due to the fall.
Was this a sad ipod icon you saw? -
Can't believe how unprofessional this company is!
We bought a $4000 4k tv. It broke after 2 weeks of use! That was 2 weeks ago!! We have called customer service multiple times. Can't talk to a supervisor. Can't talk to customer relations. Can't get any phone numbers. We've been hung up on twice. They set up a repair with a vendor - took a day off work to meet the repair guy - never showed up! When we called they said Sony had never even ordered the parts - no one called to tell us. We have been promised multiple phone calls - never happens. We are fed up and asked for a refund - we were told Customer Relations would call in 24 to 48 hours - that was 6 days ago. Called to ask what happened - our request was not even in the system. As it stands - we have no TV, no repair date, no communication of any kind on our refund request - nothing!
Get used to it, par for the course. There is no such thing as customer relations, "customer we don't care dept run by incompetent managers with highly incompetent, "reps" who do all the same annoying things" is all there is They don't listenmake you repeat yourself over and over and over and over and then still never give a direct ans to direct questioneven though you have repeated yourself 5 times and told them what you want the next thing they say to you is, "HOW MAY I HELP YOU?" REALLY!!so then you tell them,, what the hey?? I just got done telling you for 20 minutes why I am calling so why would you say that?to which they will sit there and say nothing, dead air, silencehow totally annoying is that?they are so totally unprofessional they never properly idenify themselves.most won't give an id number or transaction number when asked. if they do, it does you no good as the supervisors are worse than the front line non-reps. Does anyone know who is in charge overall of these people? Who is responsible for the consistently bad service across the board? How come he' or she still has a job?
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I just can't believe how stupid is this itunes program
iam trying to deauthorized my "suppost" 5 authorized computers and how do i do this when first ask me to desauthorized what i dont longer own, i go to the apple id store and dosent give me any optino to do this,
Deauthorize all
iTunes Store: About authorization and deauthorization -
Phone was locked couldnt remember code. tried to reset phone. now unresponsive.
sounds like your phone was jailbroken.
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How the vista problem will be solved.
The will realese a NEW CARD for vista. Thats how I see this problem with the drivers being fix. I'm still using the beta driver(For eight months now) for Doom EAX in XP. I love Vista, and I'm beggning not to like Creative to much for there lack of support in everything. Does anyone know of a card that can do EAX and is not made by creative?
Hi,
What is DH document type? Thinnk it should be DA/DR/DZ for customer related transactions.
To know the posting keys we can check the t.code OB41 were all the list of posting keys are mentioned with thie details.
Depending on the nature of the postings we can select and use the posting keys from the list.
We will be having a maimum of 99 posting keys in the system.
Thank You,
Shilpa. -
If there is no solution, there is money back.
Who replaced your speaker? If you have had the device worked on by a 3rd party repair shop, then you will need to go back there to see about help. If you are willing, you can try this http://support.apple.com/kb/TS1631, but as far as out of warranty work, since the phone has been opened, Apple won't touch it.
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Respected Sir,
When I try to open mozilla firefox 11 I unable to see regional language fonts .So kindly provide solution.Thanking YouDid you post this problem with two different user names?
*[[/questions/924333]]
If you did then please continue in the other thread. -
Ihave just bought a second hand
i phone 4 and believe i have to register it before i can use it, how do i do this?Solved.....see troubleshooting info in question.
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The new iOS 6 is draining my battery so fast I can't believe it. Any ideas?
I can't believe how fast it's draining my battery. Seriously they have to fix this or let us downgrade. 4 s doesn't get 4 G like the i5 so we shouldn't have this bad of a battery drain. If I knew it was going to be this bad I never would of upgraded. Now I'm going to but the battery case but apple still has to do something about this. Anyone have any ideas or opinion on this?
Totally agree. My battery last 2-3 hours, even after I turned off location services, location services, auto-brightness, and a million other things. APPLE, PLEASE COME OUT WITH A FIX SOOOOON or else I'm switching phones. I need a phone to last at least a DAY for emergencies, etc. PLEASE, we're begging you! Any other ideas? My iTunes on my phone also doesn't play my songs right away...it takes like a minute to load and play a single stinkin song! So lame
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I don't know of there is anyone than can fix this age old Apple problem. Does anyone know how to retrieve apps under an old Apple ID when the email used for that account no longer exists & I can't remember the password? After speaking with Apple Acct. Security, I got the security Q right but my birthday was wrong! They wanted the serial number from my phone that was 3 iPhones ago! Seriously??!!
Any updated way to work around this? No Apple people can correct it.
Thanks,
JoeYou need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986) -
I have Speedgrade CS6 installed on my Mac and i have problems renaming my layers when I am grading. I was wondering if anybody can tell me how to rename my layers(Under the look tab). If not, is it because this is not possible in Speedgrade CS6.
No you can't. Renaming grading layers is a features since version 7 a.k.a. CC. Time to upgrade?
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140063685933 this is the receipt no
Apart of two purchase there all rest I never received was a problem with the system they couldn't be download and naw you are charging me
Haw unprofessional is that and more than an hour can't find how to get to customer service to correct the mistake
Just so fed up will never ever pitches anything waiting of time and moneyApple is not here. Apple does not answer questions here. There are only volunteer users here.
The charge to your credit card takes place before you download the app.
If you are having problems downloading the apps that you bought, you will need to explain the issue in detail if you wish someone to help you.
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