Can't buy moves for candy crush on my iPhone. message says "failed to contact store"

Question

i'm a candy crush closet user on my iPhone 5s.  i have played for about 1 1/2 yrs.  i no longer get the daily bonus wheel, and would like it back. it just disappeared one day.  getting bonuses can help you move on to the next level without a purchase of any kind.
but, worse...i'm stuck on a level (305) and don't have the option of buying more moves.  i get a repeated message that says " failed to contact store".  i've asked at the genius bar in our local apple store, how i can contact the store, but was told it's the game company's problem and they need an update.
i've read every forum on "king's" website and even emailed them my dilemma only to get a generic response that i should back up my phone before i download ios8.01.  but, my problem occurred way before the new iPhone update.
i'm not a Facebook user (some forums say you have to be, and some say you don't), but that shouldn't affect my option of contacting the store.  i sure could use your advice and suggestions. it's a love hate thing.  i like the game, but am so disgusted with not being able to move to a new level.  it's too difficult to get past without the purchasing the extra moves.  i know, i might be considered a loser for even wanting to pay for any part of a silly game. still...i want to have the ability if  you know how i can do it.
sure hope someone in your vast membership can help me.
kind regards
jane l.

Answer 1

Jane
this really sounds like an App developer issue, but you can try these...
Store Group - Contact Us - Apple Support
iTunes Support - Country Selector
Product Feedback < - really for Apple products
You should mention in your contacts with Apple that the developer is only responsive with a auto-generated reply email and has not followed up.
I have asked the Hosts to put this in the iPhone forum for a more targeted response. Know that that forum is likely inundated with iOS8x issues, so no promises.
best luck
CCC