Can't change channel since update

Yesterday I switched my box on and was prompted to update it (which it did at about the third attempt).
However, since then I can no longer change channels with the remote. 
If, for example, I want BBC 1 I can't just press the one button because it doesn't work.
The box registers that I have pressed one because at the bottom of the screen it shows BBC 1 or whatever channel I've chosen but it just flashes up with the channel/programme information but doesn't change.
It's also the same on the tv guide.
If I press, say, seven it won't go to BBC 3.
Any ideas how I can change this?

OK. Mine must be the old, old type.
Try here if this helps. http://bt.custhelp.com/app/answers/detail/a_id/49676/kw/Remotes/c/348,2802/session/L3RpbWUvMTQyMDEyM...
Stew

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