Can't connect to iTunes Store. "The network connection was refused"

Since I updated to the newest version of iTunes I have had this error message:
"iTunes could not connect to the iTunes Store. The network connection was refused. Make sure your network settings are correct and your network correction is active, then try again."
Is this most likely a problem with the functioning of my Norton Internet Security 2007 with the new iTunes software?

Here is the Diagnostic information, in case this helps anyone understand me better. I genuinely appreciate any feedback or suggestions.
Microsoft Windows XP Professional Service Pack 2
iTunes 7.0.1.8
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.

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I get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

i get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

Try temporarily disabling your firewall and see if you are then able to access the iTunes store.

ITunes could not connect to the iTunes store, the network connection was

Any one have any suggestions when I get this error meassage when trying to access the itunes store
iTunes could not connect to the iTunes store, the network connection was refused.
PS i know little about computers so all help is appreciated
Thanks

I uninstalled iTunes and then installed version 7.0 thinking the older version that used to work on my PC would work again but no, still not working...IT HATE VISTA!!! I knew I should have bought a MAC!!!!

HT4623 my ipad can no longer acces itunes store after iso 7 was installed... can i go back to ixo6

i can no longer access itunes store after iso 7 was installed... can i go back to iso 6

No you can't.
Reboot your iPad: Press and hold BOTH the power and home buttons at the SAME for up to 30 seconds, until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data settings. When your iPad restarts see if you can access iTunes.

ITunes could not connect to iTunes Store.The network connection was refused

I'm getting the following error message when I try to access the iTunes store: "iTunes could not connect to iTunes Store. The network connection was refused."
I have tried to change my DNS settings. I've also run the msconig prompt. Nothing seems to work. Do you have any suggestions? Please help. It would be very much appreciated.
Thanks.

i have been having this same problem. it also seems like a ton of folks are. i think apple has dropped a huge ball on this one. luckily ther are MANY other places now to purchase music other than itunes. i think their business will fail unless they get on top of issues like this.

Itunes could not connect to the itunes store. the network connection was reset

i had this problem for about a week, i accidently pressed the restore button for my ipod touch. now i can't connect
Help

https://discussions.apple.com/thread/3389177?tstart=0
See if anything in this thread helps seems same sort of problem

I can not get into itunes store, it wont open, was fine before. Installed 10.2 thinking it would help. gives error code 306

Since installing McAfee I have noticed my itunes store will not open. I tried downloading version 10.2 and nothing. It gives me an error cod 306, and tells me they couldnt complete my request and an unknown error has occured. I don't know if the 2 are related but Its frustrating because it was working fine before!?

Do the instructions for the 306 in the following link help?
Error 306

Itunes could not connect to itunes store. the network connection timed out

aint that too bad for me. Its been happening more often since i added norton 360 though its happened once or twice with an older version. What the **** is going on?
what i did...
1. i uninstalled and then installed latest version of itunes. it worked for 3 hours. then could not connect to itunes once again. Does anyone have suggestions ?
regards,

Are you using Tiscali ISP?

Cannot Connect to the iTunes Store. Request Resource was not found

I hope you can help me.
I get the following error when trying to connect to the iTunes store.
iTunes could not connect to the iTunes store, the requested resource was not found.
I am running Norton Internet security and have allowed all permissions for iTunes.
Following is the diagnostics log:
Thanks,
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Latitude D820
iTunes 7.1.1.5
Current user is an administrator.
Network Adapter Information
Adapter Name: {21F2991F-5976-4BE0-8031-064BC7AC9AF0}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Minipuerto del administrador de paquetes
IP Address: 192.168.2.26
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.200
DHCP Enabled: No
DNS Servers: 192.168.2.25
168.243.165.225
Adapter Name: {CB99A2BD-1A04-482A-BC5C-53E5597BA70B}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Minipuerto del administrador de paquetes
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Feb 12 11:09:06 2007
Lease Expires: Tue Feb 13 11:09:06 2007
DNS Servers: 192.168.2.25
168.243.165.225
Network Connection Information
Active Connection: Conexión LAN
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
A secure network connection could not be established.

Has anyone actually tried this suggestion posted by jeffporfiro's. He seems to be posting in any topic related to iTunes Store connection probs.
Is there any credibility to his suggestion? (below)
<<jeffporfirio wrote:
Solution is as follows:
Goto your C:\WINDOWS\system32\drivers
find a file named “hosts”, mine was located in a directory named “etc” under the “drivers” directory, rename the file, to something other than its name (eg. rem-old.host) and done ! >>

I can't log into itunes store, app store or software update since installing mavericks....help please?

Ever since downloading and installing Mavericks, I have been unable to use my apple id on my Imac. I can't get into Itunes store, the App store or software update and it's driving me mad. Any ideas?
When I try and do software update, it gives error -1712. It's an Imac with 3.1GHz i5 and 4GB Ram

Hi Carolyn,
tried that and it's the right ID, but when I go to Itunes and click on the store, it won't even access the store. If I try to sign in, it brings up the window, I put in my ID and hit enter.....it doesn't even change to my ID, just stays as 'sign in'
When I try and open the app store or software update, nothing appears in the app store window. It's like those particular apps aren't connecting to the internet. Don't use Safari, so don't know if that's affected, but Chrome and Firefox are fine.

I can't connect to the iTunes Store because the network connection was refused.

I can't connect to the iTunes Store because the network connection was refused. I'm using a laptop with Windows 7 Ultimate.

Hi ChanTwo,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with the connection issue you are having with the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
I hope this information helps ....
- Judy

Can't connect to iTunes store? "Network connection refused..." FIXED!!!

I think I’ve fixed it! After trying a bunch of stuff this is what worked for me!
From: http://discussions.apple.com/thread.jspa?messageID=2605647?
(I just copied and pasted the text so the formatting looks goofy...)
life4living2
Posts: 12
From: Great Central Valley of California
Registered: Jun 19, 2006
Re: cant connect to itunes music store
Posted: Jun 19, 2006 7:39 PM in response to: evily
See if this helps in your situation:
OK, all you people all over the world who have been having the same problem as me for weeks, months, a lifetime, here it is! If your warning/error reads "iTunes could not connect to the Music Store. The network connection was refused" and then the BS about checking to make sure your connection is active, well I found something on a forum at Digg.com that with one click WORKED LIKE MAGIC and I'm a happy camper now, rockin to stuff I finally got from the store.
Now before I print the fix, my previous situation was: I could connect to the Apple store site for products, etc. and could check my account, but I could not connect to the music store at all. In every other way, my internet connectivity was flawless. I tried to solve the problem, shut down every firewall or antivirus program I had, searched forums, fiddled with the registry (and THAT was a stupid move!), reinstalled itunes like HOW MANY TIMES, and even finally got a written email reply from iTunes support when I waah.., waah..., waah..ed long enough and they gave an answer that was WORSE than useless. Months passed. So if the above in total or in part describes you, her it is. It's safe and if it doesn't work, you can put things back the way they were without any problem.
This is the quote from the forum at Digg.com that did it for me:
"figured out the problem thanks to Peter on the badapple forums, in his great assistance:
"In your windows\system32\drivers\etc directory there is a file called hosts. Open it in notepad. You will see a line
127.0.0.1 phobos.apple.com
place a # in front of that line so that it looks like this:
#127.0.0.1 phobos.apple.com
and save the file. your problem should be resolved!"
That's it guys and gals. Also you might be sure that the phobos.apple.com domain is specifically allowed by your firewall/A-V software. Let me know if it helped!
ASUS P4 mothervboard Windows XP A screamer machine
Did this topic solve your issue?
evily
Posts: 2
From: georgia
Registered: Jun 14, 2006
Re: cant connect to itunes music store
Posted: Jun 24, 2006 6:45 PM in response to: life4living2
I followed the changes you suggested exectly but its still not working. I tried adjusting the Firewall again and even turned it completely off, but still it gives me the same message and wont open.
insignia Windows XP
Did this topic solve your issue?
life4living2
Posts: 12
From: Great Central Valley of California
Registered: Jun 19, 2006
Re: cant connect to itunes music store
Posted: Jun 25, 2006 11:37 PM in response to: evily
Evily,
Here's a variation that was on another thread on this topic. See if it helps any:
Posts: 1
From: Seattle
Registered: Jun 23, 2006
Re: "iTunes could not connect to the Music Store"
Posted: Jun 23, 2006 3:48 PM in response to: life4living2 Reply Email
SUCCESS!!! I tried many variations on this and it finally worked. Yes, as life4living says, you have to open the "hosts" file that you can find in C:\WINDOWS\system32\drivers\etc
... use NotePad ...
At the bottom of the file, I found
127.0.0.1 localhost
and nothing about phobos.
AFter many attempts, I changed the end of the HOSTS file to this:
# 127.0.0.1 localhost
# 127.0.0.1 phobos.apple.com
and now iTunes music store and podcasts open up just fine.
Strange. The # character means "this is a comment" - so it's basically the same as removing the line completely.
The address 127.0.0.1 means "my machine" and this address is used by other apps such as Google Desktop. Hatching it out, however, does not adversely affect Google Desktop. So basically you have to hatch out any 127.0.0.1 address in the HOSTS file and then iTunes will work!
Try it...
(I did, also, add phobos.apple.com to my "trusted sites" in Internet Explorer settings, but I don't think this was essential.)
After performing the above I found it only worked once after rebooting. I uninstalled Spybot Search and Destroy because it wouldn’t maintain some of the start up settings and cookies were getting nuked by another program I have in start up (Windows Washer).
Some other threads said to check firewall settings. I have free AVG. I went in and okay’d anything to do with iTunes. I also added the iTunes program to the list of approved processes in the AVG list and it seems iTunes is now working! Hope this helps!

It's for windows.
1. Press the Start Button in the (default) bottom
left hand corner.
2. Click on "My Computer".
3. Click on (Default) C:.
4. Find "WINDOWS" and open.
5. Find "system 32" and open.
6. Find "drivers" and open.
7. Find "ect" and open.
8. Find "hosts" and open.
9. For a XP, a popup will open and show options to
open it in.
10. Select "Notepad" or "Word" or what ever you use
for writing a document.
11. At the bottom, if it says "127.0.0.1 localhost"
C&P This Over the 127.0.0.1 localhost:
#127.0.0.1 localhost
#127.0.0.1 phobos.apple.com
If it only has 127.0.0.1 phobos.apple.com, add a "#"
at the beginning.
12. Restart your computer.
Hope that helps!
-Pirate Munkeh
This helped my error! Thanx!

I can't connect to itunes store the alert error says "itunes could not connect to the itunes store. An unknown error occurred (0x80092013)"

i can't connect to itunes store the alert error says "itunes could not connect to the itunes store. An unknown error occurred (0x80092013)"

Hi all,
I have the same problem with my Windows 8.1 laptop and my guess is that since I changed my Internet Provider who now delivers IPv6 addresses the problem occurs. A frieend who has a different provider does not have the problem in his home, but when he tries using iTunes at my home with my network he gets the same problem.
I have already solved a previous problem with Outlook 2003 not being able to receive emails from my wifes GMail account although everything else worked fine. The solution here was to enter the IPv4 address of Google POP-Server in the hosts file, overriding the IPv6 address.
Maybe something similar helps with this iTunes error.
If someone knows the hostname of the iTunes Store server, it could be pinged and the IPv4 address could be determined and then entered in the HOSTS file.
I'll continue trying in this direction and will post a solution if I find one.
If someone has the iTunes server name or IPv4 address, please post it.

HT6119 I buy a new iPhone s5 When I enter to iTunes Store The iTunes Store won't connect. I have a Apple ID But. I am from Algeria Plz how can iTunes Store connect

I buy a new iPhone s5 When I enter to iTunes Store The iTunes Store won't connect. I have a Apple ID But. I am from Algeria Plz how can iTunes Store connect

What have you tried to fix it ? If you haven't already done so then see if any of the following fix it :
- log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in
- close the iTunes store app via the multitasking bar and see if it works when you re-open it : double-click the home button to open the taskbar, and then swipe or drag the iTunes store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
- soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

App store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

Microsoft Windows 8 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0150B8980AD913B8
Current user is not an administrator.
The current local date and time is 2014-03-18 04:37:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {240FD97D-8118-4928-BF4E-8A531F89D837}
Description:    Microsoft Wi-Fi Direct Virtual Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
Description:    Bluetooth Device (Personal Area Network)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {DD5C0797-BC23-4732-85FE-AC59C926EE98}
Description:    Realtek PCIe GBE Family Controller
IP Address:    10.144.120.70
Subnet Mask:    255.255.255.0
Default Gateway:    10.144.120.1
DHCP Enabled:    Yes
DHCP Server:    10.144.120.3
Lease Obtained:    Tue Mar 18 03:26:26 2014
Lease Expires:    Mon Jun 16 03:26:26 2014
DNS Servers:    10.144.5.30
        10.144.130.5
Adapter Name:    {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
Description:    Ralink RT5390 802.11b/g/n WiFi Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp DVD-RAM UJ8B1, Rev H.02
Drive is empty.

Can't connect to iTunes Store. "The network connection was refused"

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