Can't connect to Wi-Fi (out of the box)

Just got my Playbook today. I've used one other and was overjoyed by how easy it was to set up. Then I get my own, and I'm at a loss.
I did get the original set up screen, but I had to put it down and with children around, when I got back to my playbook it was turned off. When I power up, now, I don't see that original wi-fi set up screen. I do see a normal "connect to wi-fi" screen that only gives me 2 options - Manually Connect to Network, and Wi-Fi Protected Setup. I have tried both. I have my router info (Linksys), I've tried resetting the router, no luck. I'm at a loss. When I click "connect" it just sits there.
I don't have a status menu to click on and get more information. It's a brand new machine with nothing on it, yet.
Please help. I've been pouring over the user manual for 3 hours, and Google for another couple, searching for answers. Thank you.
Solved!
Go to Solution.

Hi and welcome to the forums!
KB26096 Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook
As the unit is new you can open a Blackberry Technical Support case incidence with in a complimentary 90 day window.
Blackberry Playbook support
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Can't connect to Wi-Fi (out of the box)

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