Can't download blackberry link Error: 1723

I hope someone here can help me, because blackberry make it impossible to speak to a human being.
I've just spent the past 3 hours trying to download bllackberry link onto my netbook so I can move my contacts over from my Bold to my new Blackberry 10. Have tried to reload software twice and both times it's nearly successful until an error message pops up:
Error 1723
There is a problem with this Windows installer package. A DLL required for this install to complete could not be run. Contact your support personel or purchase vendor. Action RepairRimusbDriverNT.191E2COC_5A62_43E3_B035...
Can anyone tell me what this means in human speak and what I need to do?
Very grateful for any help!

Someone at an O2 shop told me that Blackberry were meant to be updating the software this past weekend and changes would be made to eradicate the bugs. I was told to try downloading again some time this week. I haven't tried yet.
Could someone from Blackberry please help us out with this!? As of the moment, I have a Blackberry 10 which I'm entirely unable to use and have no way of exchanging it, since the trial period has now passed. I feel I've been sold faulty merchandise, and they at least owe me some assistance.

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