Can't download pages , numbers and keynote

Hi ,
I had a problem with my apps pages , numbers and keynote. My MBP showed me that i had to update pages , number and keynote , but i couldn't. I tryed many things to solve it but nothing worked , soo i tryed to deleted them so that i maybe could redownload them. But now i have to buy them despite i allready bought them ( ordered them preinstaled ) !!!
Soo my question how can i get them back ?

This is a user to user forum. We can't answer your question.
You need to speak directly to the vender, Apple or 3rd party, that sold and installed the apps.

Similar Messages

  • I can't download pages, numbers and keynote. Help?

    So I got my macbook in November of 2013. It is running now on Yosemite and my iPad mini's software is up to date. I had gotten Pages, Keynote and Numbers for free when I had bought the mac. But i was never able to download the three apps onto my iPad mini. Any clue on what I should do to get the apps???

    Click here for information. Having gotten the Mac OS X version of them for free doesn't itself entitle you to the iOS versions; you need to separately qualify to get them.
    (117741)

  • Can't update pages, numbers, and keynote!

    This is weird: I just upgraded my MacBook Pro from Mountain Lion to Yosemite.
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    I tried also with my brother apple ID I got the same thing!!!
    does anyone can help me please?
    or got the same problem??

    Unfortunately she Accepted those apps into her Apple ID before you could and they now belong to her. Her Apple ID is now encoded into those copies on your Mac. She would be the only one to redownload them and to update them. To change that will require a big mess.

  • I have recently purchased a macbook pro and i gave my macbook to my wife, how can she recover the apps i bought and paid for so she can use the Pages, Numbers and Keynote

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  • I bought my macbook air yesterday. Now can't update pages numbers and keynote

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    Unfortunately she Accepted those apps into her Apple ID before you could and they now belong to her. Her Apple ID is now encoded into those copies on your Mac. She would be the only one to redownload them and to update them. To change that will require a big mess.

  • Can't launch pages, numbers and keynote

    HI
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    Are you sure that you installed the apps in the main Applications folder :
    <startupVolume>:Applications:iWork '09:
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    Yvan KOENIG (VALLAURIS, France) dimanche 21 août 2011 23:38:52
    iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0
    My iDisk is : <http://public.me.com/koenigyvan>
    Please : Search for questions similar to your own before submitting them to the community
    To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

  • Can't upgrade Pages, Numbers, and Keynote in Yosemite

    This is weird: I just upgraded my MacBook Pro and my MacBook Air from Mountain Lion to Yosemite.
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    On the MacBook Pro these three programs do not appear in the AppStore, neither under updates nor purchases. When I search them in the AppStore it looks like I have to purchase them again (although it should be a free upgrade).
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    This did the job, thank you so much!

  • I didn't apply for the up-to-date programme within 30 days can I still get Pages, Numbers and Keynote for free?

    I was told I would be able to download Pages, Numbers and Keynote for free with my new Macbook Pro however I got it as a Christmas present and as it was bought on the 8th of November I missed applying for the up-to date-programme within 30 days. I was wondering if there was any chance of talking to apple and downloading the apps anyway, and who exactly i would need to contact.
    Thanks in advice for help

    Solved the problem- I contacted apple on their support line found on this page... http://www.apple.com/uk/support/mac/ and they were really helpful and talked me through what to do on the phone, I now have all three productivity apps. Hope this helps

  • Pages, Numbers, and Keynote Won't Quit

    I downloaded Pages, Numbers, and Keynote this weekend... Noticed some odd behavior with all of them.
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    Is continued backround "running" of these apps a feature, or is something else going on behind the scenes...
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    Well...a day after the installation it seems that Pages, Numbers, and Keynote are now quitting properly, with nothing running in the background....
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  • I bought iPad air. How can I download for free the app : iPhoto, iMovie, Pages, Numbers and Keynote?

    I bought iPad air. How can I download for free the app : iPhoto, iMovie, Pages, Numbers and Keynote?

    Before you can download free apps:
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    2. Make sure your iPad is registered in My Support Profile.
    https://supportprofile.apple.com/
    3. Try downloading again; it should be free.
    If you need serial number, it's here:
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  • My iPad crashed when I updated latest iOS software. After resetting the system, I am unable to get back Pages, Numbers and Keynote Apps. Anyone has same problem? And how can I get back the apps?

    My iPad Air crashed after updating latest iOS software. After resetting the system, Pages, Numbers and Keynotes are not available. How do I get the apps back into my iPad?

    You can also re-download the apps.
    App Store>Purchased>Re-download apps

  • I was told at the Apple store that Apple was now offering Pages, numbers and keynote free with the Mavericks download.  I noticed that I got the free when I downloaded the newest operating system on my iPad.  True?  And if so, how do you do it?

    I was told at the Apple Store when Mavericks was introduced that Pages, Numbers and Keynote would be offered at no charge with Mavericks.  When I downloaded Mavericks, I could not figure out how to download them without the charges.  When I downloaded the most recent OS to my iPad, I got a prompt to download them.  Can someone tell me how to download them without the charges?

    Welcome to Apple Support Communities
    It's not correct at all. It is true that Apple is offering Numbers, Keynote and Pages for free, but only for users who have purchased a Mac after October 1st, 2013, and for existing iWork '09 users. If you have not got iWork '09 and you purchased your Mac before October 1st, you need to pay for these apps.
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  • I've purchased Pages, Numbers and Keynote and have downloaded them to my iPad.  They will not open or work at all.

    I've purchased Pages, Numbers and Keynote and have downloaded the apps.  The apps will not work.  If I hit one of them the screen moves (slightly, as if they are going to open) and goes back to normal.

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    [https://www.mozilla.org/en-US/firefox/new/ Firefox]
    [http://kb.mozillazine.org/Installation_directory Installation Folder]
    [http://kb.mozillazine.org/Profile_folder Profile Folder]
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  • Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

    Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

    You must be signed into the Apple Store with your Apple ID or it won't work.
    and
    How to deal with a 100 Store Error:
    Try here >  Mac App Store: "An unknown error occurred (100)" when purchasing
    If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
    Type this exactly as you see it here;
    ~/Library/Caches/com.apple.appstore/Cache.db
    Click Go
    Move the Cache.db file to the Trash.
    Now here:
    ~/Library/Preferences/
    Click Go
    Move these files from the Preferences folder to the Trash.
    com.apple.appstore.plist
    com.apple.storeagent.pllist
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    ~/Library/Cookies
    Click Go
    Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
    Empty the Trash, try the App Store.

  • Yesterday taking consierable time, effort and money I upgraded Pages, Numbers and Keynote and now I can't get "SAVE AS" in pages!  Help!  What to do?

    Yesterday, having taken considerable time, effort and money I upgraded Pages, Numbers and Keynote.  All because I have just bought an iPad and couldn't transfer files unless I got a newer version of Pages!
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    I don't think you lose anything going from Lion to Mountain Lion. Lion just seems "unfinished" to me. I don't have Lion on any Mac. I do have one running Snow Leopard & a couple of PPC Macs running Tiger.
    The only way to upgrade to Mountain Lion is to purchase it in the Mac App Store.

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