Can't get anybody to help me cancel part of my service

I am switching my 2nd phone line and internet service to a new provider due to multiple problems I've been having the last year.  I have been on hold using the phone number that is listed for such transactions (can't be done on web site), and when I finally get a live person and tell them what I need, I get transferred and placed on hold again, for a very long time.  Please help me.  I've reached in for technical support so many times the past year and am finally done with this service.  Thank you.

You need to talk to accounts or billing.  1-877-567-6789 not tech support.

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