Can't HotSync Documents To Go
Hi,
I'm running Windows 2000. Palm Desktop 4.1.4. My original version of DTG didn't work when I installed it from the CD, so I downloaded the latest version:
Product: Documents To Go Pro Bundle Win English
Download Software 7.0060 18,088,808 Bytes Windows Palm OS
documentstogopro7006-en
During the installation, it asks to HotSync and I can see several prc files getting installed, and then I see a popup showing status of documents moving over (which there are none so it goes very quickly). Everything seems to look good and after the sync, when I click Continue, it says the installation has completed successfully. Documents to Go pops up automatically after I click 'Finish'.
Then, if I don't do anything (don't add any documents for example) and just HotSync again, it comes to the Synchronizing step for Documents (and I see it say 'HotSync Operation in Progress' on the Documents to Go window), but it hangs indefinitely.
I've tried several times with no luck. I've tried:
- Add a file first, then HotSync. No luck.
- From the DTG window, choose Tools / Reinstall. No luck.
- From the HotSync Manager / Custom / Documents to Go / Change / Do Nothing. The others synchronize properly, but it backs up documents to go files and it loses the fact that DTG is associated with my palm.
Totally stuck, not sure what to do next? Is there a way to totally wipe it clean rather than reinstall? Has anyone else faced this?
Thanks for any help,
Nancy
Hi, and welcome to the Palm Support Community.
nancye wrote:
Hi,
I'm running Windows 2000. Palm Desktop 4.1.4. My original version of DTG didn't work when I installed it from the CD, so I downloaded the latest version:
Product: Documents To Go Pro Bundle Win English
Download Software 7.0060 18,088,808 Bytes Windows Palm OS
documentstogopro7006-en
Not sure exactly what you mean by "downloaded the latest version". The latest version of DTG for Palm OS is 11.0 rather than 7.x which came with your handheld. It's important that the same version of DTG are running both on your handheld as well as the desktop application.
You could try deleting all DTG related files from your handheld, and reinstalling the handheld app from the desktop. There is a free download available from the dataviz site called the Dataviz TechTool which gets installed onto the Palm and when you run it, does this automatically.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android
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