Can't import from DB using Admin tool

Hello
I have a problem that I'd like to get some help on. I have installed OBIEE 11.1.1.7 on Linux as well as the OBIEE Client Tool on Windows. I have modified the user.cmd file so that now the file has the following content:
@echo off
REM This file is a placeholder for setting environment variables
REM set TNS_ADMIN=/home/oracle/app/MV_Home/Oracle_BI1/network/admin
In my Tnsname file, I have 3 entries:
Entry 1 -- DB1
Entry 2 -- DB2
Entry 3 --DB3
The same Tnsname file has been stored in the linux machine as well..
My dashboard and reports are working fine.. I am also able to import table from DB1, DB2,DB3..
Now I have added one more entry to the tnsname file for DB4. So I modified the tnsname with the entries and updated them on both windows and linux..
On my linux, I am able to connect to DB4 with sqplus, on windows, I am able to connect as well via toad and sqldeveloper.
When I open my rpd in Online mode, I change the connection pool parameters with DB4 information, I am able to update rowcount.
However, I am not able to import table from DB4 using neither offline rpd nor online rpd.
I am not sure where to look in order to debug this issue.
Any thoughts?

Hello Srini
I double-checked my tns entry on my windows, it has the below:
186 =
(DESCRIPTION =
    (ADDRESS = (PROTOCOL = TCP)(HOST = xxx.xx.xxx.xxx)(PORT = 1521))
    (CONNECT_DATA =
      (SERVER = DEDICATED)
      (SERVICE_NAME = xman)
So I to the comment line i did 'tnsping xxx.xx.xxx.xxx', i got the following result:
TNS Ping Utility for 32-bit Windows: Version 11.2.0.3.0 - Production on 20-Jun-2013 11:08:51
Copyright <c> 1997,2011, Oracle. All rights reserved.
Used parameter files:
c:\Oracle\product\11.2.0\client_1\network\admin\sqlnet.ora
Used EZCONNECT adapter to resolve the alias
Attempting to contact <DESCRIPTION=<CONNECT_DATA=<SERVICE_NAME=>><ADDRESS=<PROTOCOL=TCP><HOST=XXX.XX.XXX.XXX><PORT=1521>>>
Ok <10 msec>
So that means I was able to ping xxx.xx.xxx.xxx.
What would be the next thing to look into?
Much appreciated

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news:[email protected]...
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news:[email protected]...
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news:[email protected]...
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news:[email protected]...
yup, i set up LDAP to have the required administrator groups and log
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"Wendy Kajiyama" <[email protected]> wrote:
I configured an LDAP realm and included the required admin group
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