Can't install, uninstall or run QuickTime - help!

About three weeks ago my QuickTime all of a sudden stopped working.
When I try to play something, I get the following error message: "An error occurred inside a plug-in contained on this page".
Then the following message comes up: "The plug-in did not initialize properly".
I get a picture of a film strip with a broken section through it.
When I try to uninstall Quicktime from my computer, I get the following message: "Fatal error during installation".
I can't uninstall it, and I can't re-install it. I can't repair it or change it or remove it from the computer. Everything else on my computer seems to be working just fine.
Any ideas? I appreciate your help!!!

replying to Shisou
I recently installed ACE codec version 6.3.911.0, i had a suspicion (sp) that this is what was causing the problem, but the codec pack is great so i'm hoping there's a work around.
it's our prime suspect at the moment.
the runtime problems arise when the codec packas contain componentry/codecs for earlier versions of QuickTime than the minimum version needed for iTunes to run. the iTunes 7.1.x versions required at least a QT 7.1.5 (up from QT 7.1.3 for the iTunes 7.0.x versions), so we got a fresh round of the codec pack businesses with that.
(now of course, with QT 7.1.6 on the scene, i daresay we might start having some trouble with Codec packs that just contain QT 7.1.5 codecs and componentry.)
the best thing to do first would be trying to uninstall the Codec pack. if QuickTime (and therefore iTunes) is still not running after that, try seeing if an uninstall/reinstall of QuickTime now goes through (without the fatal error). if it does, does QuickTime start working again?

Similar Messages

Quicktime errors during install, uninstall, or run

Quicktime errors during install, uninstall, or run. No error code. It just says it encountered an error and must exit.

I located a previous response that satisfied my issue. Below is the process that allowed me to use quicktime.
The "fatal error" in this context has (recently) been indicating trouble with old, misplaced QuickTime componentry lurking about in your system.
(Whether or not the message is a symptom of that problem seems to depend on what version of old misplaced stuff is lurking and what version of QuickTime proper we're trying to install or uninstall ... but in recent times, there's been an uptick in fatal errors being caused by that.)
So let's try investigating that possibility first.
First we'll adjust some view settings on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in "My Computer" open Local Disk C: (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "System32" folder.
What files or folders can you see in there with QuickTime in the file or folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Server manager hangs on collecting data, i can't install/uninstall any applications, mmc works on random, no errors in any logs

Hi, ive been searching around for for 4-5 hours on google and here and I'm turning a bit desperate
I rebooted the server today, and after that it just hangs on collecting data, mmc stuff works on random, I got evenviewer open, and checked system and application, but it only showed exchange alerts etc, according to itself, everything is fine, which is it not, I can't goto control panel, can't install/uinstall software, cant run windows update, can't connect via RDP etc.
I tried misc solutions I found, like this
1. Click Start->Run...->type msconfig and press Enter
2. Click Services tab and select Hide All Microsoft Services and Disable All third party Services.
3. Click Startup tab and Disable All startup items
4. Click OK and choose Restart
but msconfig just hangs when I click OK.
server is a DL380G5 with 64 bit

Hi,
First I would like to confirm the following points:
1.    Had any changes been made on the computer before the issue began to occur, such as an installation or upgrade?
2.    Does any error message appear or does it just hang when opening Control Panel, install/uninstall software, run Windows Update, connect RDP?
3.    Have you installed any anti-virus programs on the computer?
First let’s delete the Server Manager cache files in C:\Windows\System32\ServerManager\Cache.
If it still hangs, I suggest booting into Safe Mode.
Please restart the computer, keep pressing F8 and enter Safe Mode.
Does the hanging issue also occur in Safe Mode? If not, let’s try the steps below in Safe Mode again:
1. Click Start->Run->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
What’s the result in Normal Mode now?
If the issue persists, please boot into Safe Mode and run your anti-virus programs perform a complete virus scan.
If the issue still occurs after scanning for viruses, please send the System Inforamtion to me for further research:
1. Press Start, type in msinfo32 in the Start Search bar and then press Enter.
2. Choose Save from the File menu and save it as an NFO file.
3. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".
4. Upload the compressed file to me from the following site:
https://sftus.one.microsoft.com/choosetransfer.aspx?key=3e32f38f-0e6a-4b3a-8d5c-8ad6d50df5ef
Password: gSvd99ic_EhP6D
Hope it helps.
Tim Quan - MSFT

PS downloads uploads for my CS5 (fully licensed) but "can't install" - offers no explanation. Help appreciated. Greg

PS downloads uploads for my CS5 (fully licensed) but "can't install" - offers no explanation. Help appreciated. Greg

32 versus 64 doesn't make a difference.
"I've seen similar issues on httP://feedback.photoshop.com You should maybe post there to report the bug."
Thanks. I searched there and found what might be a workaround. I think this is simply a bug in CS5. If (as indicated in posts revealed by searching the forum you linked me to) I temporarily change Printer Manages Color to Photoshop Manages Color in the PS window, I can then access Print Settings again to make changes, Save and then change Photoshop Manages Color back to Printer Manages Color.
Go figure.
Thanks a lot for the help.
What I don't understand is why everyone isn't experiencing the same issue.

I can't install / uninstall Quicktime either! Please help

I've read all the posts on this subject and none of the advice has cured my problem. When I try to run the latest Quicktime install program (having uninstalled Quicktime earlier versions??) I have only 2 options - either Repair or Remove. So Quicktime still exists somewhere on my system? Both the options give the same result - a warning dialog with the following message. "The installer has encounted an unexpected error installing this package. This may indicate a problem with this package The error code is 2356." Can someone help?

Thanks for the quick reply but I had tried all that already. To be sure though I just checked again. Windows Install cleanup reports no quicktime installation, there is no Quicktime folder in the C:\program files folder and the files are not present in the C:\Windows\system32 folder.
I also searched the entire PC and the files are not there at all. I also checked the QuickTimeInstallerF30.log located in my profile local settings\temp folder it shows the following:-
=== Logging started: 4/7/2007 23:35:25 ===
Executing: "C:\WINDOWS\system32\msiexec.exe" /i "{5E863175-E85D-44A6-8968-82507D34AE7F}"
Returned: 1603
Also the log file MSIf6fea.LOG in the same folder shows:-
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2356. The arguments are: QuickTime.cab, ,
=== Logging stopped: 07/04/2007 23:34:16 ===
I'm logged in as the administrator too.
Error message is still the same! The other point to note is that after the error message the install program then looks as though it reverses it first few steps that were completed before the error message.

Firefox won't open and won't uninstall so I can re-install and start anew. HELP!

I'm on a Dell laptop with Windows Vista using the latest version of Mozilla Firefox. My son was playing a game online (addicting games website I think) and the whole game screen didn't show up, he had to scroll. I went to the top of the page and right clicked and closed the address bar and menu bar so they weren't in the way. I've done this in the past and it worked fine. Not this time! When I went back to put those bars back on I couldn't do it. I had no address bar, no forward, back, refresh and home buttons, no file, edit, view buttons etc. I looked in my internet settings and all over the place and couldn't figure out how to replace those bars. I uninstalled Firefox and reinstalled it but those bars still were not there. I did this again after deleting browsing history (cookies and all) in case this problem was saved in my preferences. Still, no bars or buttons. I tried to uninstall again but now it won't even uninstall! It stubornly stays right there! It also won't even open now! I click on the icon and it sits. I right click the icon and hit open and it sits. I'm dead in the water. I can't even sign in to Pogo anymore because IE crashes everytime. I hate IE.....HELP!

Right... Back to square one.
- Open Internet Explorer, go to "www.mozilla.com" and download the installer for Firefox 3.6.12 and save it to your desktop.
- To uninstall Firefox, first make sure no "firefox.exe" processes are running on your machine: Open the task manager (invoke it by pressing ctrl-alt-del and choosing the appropriate option), click on the "Processes" tab, click on the heading "Name" to sort all running processes by name.
Scroll down the list and right-click on the first "firefox.exe" process picking the "Kill process" option. If there's more than one of them, repeat for all instances of "firefox.exe".
- Now go to the directory C:\Program Files\Mozilla Firefox\uninstall and double-click "helper.exe". This should uninstall Firefox completely.
- Now we're in for the hard part: Go to C:\Dokuments and Settings\[Your User Name]\Application Data\Mozilla\Firefox\Profiles. That's where your profile resides. Unless you're using the Profile Manager, chances are you're seeing just one directory "[random string],default". (In my case it's called "4sr92zjz.default", f. ex.).
If you got any bookmarks you'd like to keep, open this folder, find the file "places.sqlite" and move it to your desktop.
Now delete the entire contents of your profile folder--you'll need to configure firefox anew. Do keep this window open, you'll need it again in a few moments.
Go to your desktop, run the installer, start Firefox once, close it again and move your "places.sqlite" file from your desktop to your profile folder.
Now double-click Firefox and reconfigure it according to your preferences.
N.B.: Do get "MozBackup". With this application you're able to save and restore a working Firefox profile--for your next mishap ;-)

I can't uninstall Firefox(3.6.3) either through the control panel or by going to Program files/Mozilla Firefox/Uninstall and running the helper.exe, I have Windows 7 Home Premium(64bit)

I simply want to uninstall Mozilla FireFox 3.6.3. I tried both recommendations of using the control panel to add/remove program and running the helper.exe in Program Files/Mozilla FireFox/uninstall. I am running Windows 7 Home Premium Edition(64bit). When I tried to remove it using the add/remove program and helper.exe all it does is start for a split second(mouse pointer turns into circular loading icon) and then it stops.
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

Hi Guys,
I had this same problem too, and i want to share to all of you my own fix for this kind of problem;
(READ FIRST: ''This step will wipeout everything that mozilla saved on your computer including : password, history and bookmarks''.)'''
'''1. download the Revo Uninstaller''''''
- quick step guide for this:
select mozilla firefox, don't forget to uninstall everything that relates to mozilla including registry to clean them all up.
'''2. download mozilla firefox again'''
- AND REINSTALL. however on this stage, in some cases mozilla will not open at this stage.
'''3. Uninstall Mozilla firefox again NOW using control panel.'''
'''4. Restart the computer to refresh everything.'''
'''5. Reinstall mozilla firefox again, once you have received the prompt for "exporting or importing etc.. etc.. from Microsoft" that means its already working.. it will take around 5-10 sec to load up (in my case) .'''

Error Messages when trying to install, uninstall or run iTunes 9

I get the following error message when trying to Install iTunes:
The path C:\DOCUME~1\Frank\LOCALS~1\Temp\IXP206.TMP\iTunes.msi cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder from which you can install the product iTunes.
I search my entire computer for the file but it's not there.
Then, when I try to uninstall the iTunes and start the install from scratch I get another error:
"The feature you are trying to use is on a network resource that is unavailable"
Catch-22, I can't install or uninstall and when I try to run iTunes I get:
"The action is only valid for products that are installed"
Very frustrating but I'm stumped and I don't know how to proceed. Any help would be very much appreciated.

wooooooooo!!! got it working again!! having spent the last 6 hours..no joke six f*cking hours trying to sort it ive finally got iTunes back!!
ok here is what you need to do:
go to the link below and download the Microsoft Windows Installer CleanUp Facility.
http://www.locksleynet.com/2009/06/09/missing-itunesmsi-problem-resolved/
once you have downloaded it, install it and run it from the start menu. once its up and running remove everything to do with iTunes (so iTunes itself, quicktime, bonjour......the lot). Dont worry about removing iTunes completely, all the music is still there when it works again trust me!!
ok once you have removed everything restart your computer, im not sure if this is a must but i did it.
next download quicktime from the apple website (go to the 'downloads' tab near the top. download and install quicktime and restart your computer so the new settings are put in to place ( i think it asks you to restart anyway).
go back to the apple website, 'downloads' tab and download iTunes itself. install that bad boy and you will be up and running with all your library intact!
Hope it works for you mate!

Can't install iTunes due to Quicktime failing to install

I'm on Vista (sad face) and over the past couple months iTunes has worked on and off...working and then I get an error saying "iTunes has stopped working" and then I have to mess with everything uninstalling/installing to get it working again.
However last week, when it happened I uninstalled iTunes and then attempted to uninstall Quicktime but it would not remove Quicktime off the list even after restarts. Then I ran the newest iTunes + Quicktime installer and it just goes until it gives me and error saying "The installer encountered errors before the requested operation for Quicktime could be compleated" and takes me to the complete box saying try again later. So the problem is with Quicktime because it won't uninstall/install and thus I can not install iTunes.
I have tried using the stand-alone Quicktime installer and have gotten the same error. I have also tried Apple Software Updater and no dice. I am getting very frustrated nothing seems to work and I need to update my iPod! Please help!
Thanks!

+I finally got QuickTime uninstalled (it wouldn't give me errors uninstalling, it just wouldn't uninstall) via Windows CleanUp Utility.+
After you used CleanUp, did you manually remove any leftover QuickTime program files?
If not, let's run through a CleanUp routine again.
Run CleanUp and remove the QuickTime entry.
1. On the Start menu, click Computer.
2. In Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
Switch off antivirus and antispyware applications prior to the repair install.
Go into "Uninstall a program" in your Control Panel (assuming here that you don't have Classic View selected) and select itunes. click "Repair" up at the top of the control panel screen.
If the repair install goes through okay, restart the PC and try launching itunes again. Does it launch properly now?

Can't install/uninstall iTunes

i've been getting the blue screen for a couple of weeks now...i'm freaking out cause i'm scared all this is damaging my computer... HELP! after a couple of weeks of blue screen, THIS is happening now:
it all starts with me trying to run iTunes and i would get this:
"iTunes cannot run because some of its required files are missing. Please reinstall iTunes"
and so i try... i downloaded the newest version from the website and when trying to run the setup windows installer would give me this:
"the feature you are trying to use id on a network resource that is unavailable. Click OK to ry again, or enter an aternate path to a folder containing the installation package "iTunes.msi" in the box below"
it gives me a browsing option to locate the source. when i did finally find an "iTunes.msi" and i click OK it gives me:
"the file C:/WINDOWS/Downloaded Installations/......./iTunes.msi is not a valid installation package for the product iTunes. Try to find the installation package "iTunes.msi" in a folder from which you can install iTunes"
even if i try browsing to the downloaded setup it won't work. when i finally run out of options and click on cancel it would show:
"the installation source for this product is not available. Verify that the source exists and that you can access it"
and that's about it. This will show if i try to install, uninstall or repair... so nothing works... ANY IDEAS? please

okay, we can actually proceed on two fronts with this.
as a preliminary, right-click on some of the Minidumps, and check the "Date Created". we're looking for dumps that were created with the itunes-related crashes that you were getting.
front one: let the Apple Engineers have a look
find some of the itunes-related minidumps and send them as attachments to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing
front two: we can try analysing the dumps ourselves
Debugging crash dumps:
1. Download and install the Windows debugging tools from here:
<http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx>
2. Go to Start, All Programs, Debugging Tools For Windows, Windbg
Once you open Windbg, you will presented with a blank screen.
3. Click on File, Symbol File Path. Here you will enter the symbols path. Symbols are needed to effectively debug.
The path will be:
SRVc:symbolshttp://msdl.microsoft.com/download/symbols
4. Enter in this path and click OK. Now, go to File, Save Workspace so that your symbols path is saved for future use.
5. Go to File, Open Crash Dump and load the file. You will get a message to save base workspace information. Choose no.
Now you will get a debugging screen. It takes a little bit to run it, as the symbols have to be downloaded as they are needed. You can get more details by typing "!analyze -v" in the debugger.
Try doing a Google search for the name of the component that caused the crash, and then dig around on the net for anything useful.
(also post back here with the name of the component, so i can have a look, too.)
Sometimes you need to drop the file extension (.sys, .exe, etc) in order to find relevant info.

Can't install/uninstall Flash Player?

Having some serious difficulty here with Flash. Firstly whenever I open a busy webpage that's running flash, my browser will immidiately crash (no rhyme intended)
I've been scouring the FAQ's as well as Google to find a solution and so far the majority of responses have been something along the lines of "uninstall it and then reinstall it". So I've tried doing that, only problem is that the install/uninstall manager also keeps crashing for me. So essentially I can't install, I can't uninstall.. and I can't currently view pages with copious amounts of flash (for more than a couple of seconds anyways) without it crashing.
Was really hoping somebody could help me, though I'm sure you'll need some information from me before you can give me an answer, so rather than filling up this whole discussion with information you may or may not need, but if you ask for some specific things I'll be sure to reply quickly
P.S sorry there is little to none formatting - not particuarly in the mood to make things look pretty at the moment

Flash Player plug-in not enabled can also be a reason.
In Firefox, could you please check if Flash Player pug-in is enabled? Click Tools > Add-ons > Plugins.
Do you see Shockwave Flash?
Are you downloading Flash Player from the Adobe site? http://get.adobe.com/flashplayer/
Could you please do the following:
Right-click the downloaded file > Show Package Contents.
Go to the Content > Resource folder and double click the Adobe Flash Player.pkg file.
More details at http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-mac.html#main-pars_header_0
Thanks,
Sunil

Photo Creation- successful install, will not run. Help

Photo Creation- It said successful install, When I run it it goes to scree saying starting up and stays there It will not run.
Can anyone help? Help

Hi Ross.
Please contact our customer support team at [email protected]
Be sure to tell them your operating system (for example, Windows 7 or Mac OS 10.6). It would also help them to know which version of antivirus software you're running. Customer support can help you figure that out if you don't know.
Thanks for trying HP Photo Creations,
RocketLife
RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts

Can't install more RAM, what will help?

OK need a bit of help.
My elderly iMac has been a bit problematic lately, spinning beach balls, laggy, that chuggy noise which I always think is Spotlight indexing... (can't think of a more technical way to describe it!). I've just nosed around and saw a thread saying take a look in Activity Monitor at System Momory. This is what mine shows.
The thread I looked at kept saying 'are there a lot of pageouts, without actually defining what 'A lot' of page outs were! Nosed a bit more and think I may have too many page outs?
Now, thing is, I'm maxed out on RAM, in fact this machine should only take 4GB but I managed to get it to accept 6MB, after doing some research and finding it was possible. So, I can't install any more RAM. Am also on Mountain Lion.
I have to trundle on with this Mac for a while longer. What can I do to improve my page outs and general speed of machine? Is it purely not having lots of applications open at once? I'm a designer so have CS6 installed, and use InDesign, Illust. and Photoshop. Is there anything I can do to get a bit more life out of this trusty warrior? Everything else on it works just fine.
I'm not 100% techie, but can usually sort out my mac problems if someone explains clearly!
Spec of iMac: Alu 2.8GHz C2D 6GB SDRAM (should only take 4GB SDRAM but found out that it can take 6) 1TB HD

There is excessive swapping of data between physical memory and virtual memory. That can happen for two reasons:
You have a long-running process with a memory leak (i.e., a bug), or
You don't have enough memory installed for your usage pattern.
Tracking down a memory leak can be difficult, and it may come down to a process of elimination.
When you notice the swap activity, open the Activity Monitor application and select All Processes from the menu in the toolbar, if not already selected. Click the heading of the Real Mem column in the process table twice to sort the table with the highest value at the top. If you don't see that column, select
View ▹ Columns ▹ Real Memory
from the menu bar.
If one process (excluding "kernel_task") is using much more memory than all the others, that could be an indication of a leak. A better indication would be a process that continually grabs more and more real memory over time without ever releasing it. Here is an example of how it's done.
The process named "Safari Web Content" renders web pages for Safari and other applications. It uses a lot of memory and may leak if certain Safari extensions or third-party web plugins are installed. Consider it a prime suspect.
Another process often implicated in memory leaks is "inkjet8," which is a component of the HP printing softwre. If it's present, force-quit the process in Activity Monitor to solve the problem temporarily. If you don't use an HP printer, remove the software. Otherwise, if the problem is recurrent, update the software (which may not help) or contact HP support.
If you don't have an obvious memory leak, your options are to install more memory (if possible) or to run fewer programs simultaneously.
The next suggestion is only for users familiar with the shell. For a more precise, but potentially misleading, test, run the following command:
sudo leaks -nocontext -nostacks process | grep total
where process is the name of a process you suspect of leaking memory. Almost every process will leak some memory; the question is how much, and especially how much the leak increases with time. I can’t be more specific. See the leaks(1) man page and the Apple developer documentation for details.

I replaced my hard drive on my late 2006 Macbook Pro. I tried to do a reinstall of Tiger 10.4.5 from my start up disk. I get an error that states "can't install on this computer." HELP

I replaced my hard drive on my late 2006 Macbook Pro. I used the disk utility and erased the drive and formatted it to OSX Journaled . When I tried to install the OS from the start up disks I got the error "Can't install on this computer. I have verified the drive.
I have used Super Duper to copy my old drive to my new drive. But I wanted to do a fresh install. How do I go about this?

Did you do the Super Duper clone before you tried to reinstall the OS? If so, the original install disc is likely earlier than 10.4.11, and that may be why you are getting the message.
When trying to reinstall the OS, did you select the "Archive and Install" option? If not, you might try that. Here's a link that might help:
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1103.html
Good luck!

Can I install and/or run Photoshop Elements 12 Offline (behind Proxy)?

Due to the setup of our network at work, the machine that requires photoshop elements 12 doesn't have internet access. Can I:
- Install PS Elements 12 without the internet ?
- Run PS Elements 12 without the internet. I also want to ensure that PSE12 doesn't need to "phone home". I'll need to disable this so the user is never prompted ?
I have internet access on other machines that I can use to activate the key if needed, but consider the computer that requires the software completely offline.
I need confirmation of this from a Adobe rep before I can purchase the software. Thanks.

PSE 12 requires you to have an Internet Connection at least once when you are installing it so that you can register the product and activate it. After this process is complete, you don't need Internet connection unless you want to update it on a periodic basis (say once every 6 weeks). This is only for the updates; So if you are not bothered with updates then you don't need Internet Connection.
Hope this answers your question.

Can't install, uninstall or run QuickTime - help!

Similar Messages

Maybe you are looking for