Can't open my Creative Cloud apps since my Mac Maverick Update
Hi, can anyone help me please?
Since I updated my Mac to Maverick on the weekend...
1. My Creative Cloud manager says all of my CC apps are up to date.
2. The program Icons have disappeared from my Dock since my update to Maverick
3. However in my Applications folder I can still SEE those I downloaded a few weeks ago
4. Furthermore, clickig on one of the icons d oes not open the program AND I am unable to drag an icon to my Dock.
Can anyone tell me what's going on?
Many thanks
SassyBiz
Thanks for your reply......so download cleaner, uninstall creative cloud app? Or all creative cloud apps, photoshop etc?, run cleaner and re install everything
Gerrit Fokkema Photography Pty Ltd
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i had previously installed it so i could use the 30 day trials, but i deleted i from my machine. now it won't open even though i purchased the creative cloud.
Mebridge please begin the installation process in a different web browser. You can also download the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
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I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app
The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
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We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required to install. The apps have already been installed. The users cannot run them unless they are in the local admin group.Using "Run as admin" does not work. It gives the same error.
I have opened a case with adobe support and was basically told to suck it up and put the users in the admin group. Actually, what was said was that it is "mandated that the users have administrative rights".
There are a couple of things wrong with this. It was working for both users until recently - a recent required creative cloud update. The users have never been local admins yet the apps were working (poorly, but working).
We are in an enterprise environment and users simply do not have administrative rights on the computers.
I have changed permissions on all adobe folders, granting users or authenticated users modify or full control rights, did the same in whatever Adobe registry HKLM keys I could find. Nothing has allowed the users to run the apps - unless they are put in the local admin group.
Someone has to have a fix for this. Adobe apps have proved to have far too many vunerabilities to even entertain the idea of elevating user rights. I can't imagine that enterprise environments are allowing this.
Any help or suggestions are greatly appreciated.Jeff,
Thank you for your response. The users in question are "standard" domain users. We do not reduce users permissions below the standard level.
The apps do not load with their current standard user permissions.
The thing that makes this odd, is that up until recently they did this issue with cloud apps. The only way I can make it work for them now is to put them in the local administrator group on their pc's - which is not going to happen.
This is what they now see. As I said before, this was not a problem up until recently they would see all their available apps. If I put them in the local admin group the apps are listed without having to install. Everything is there, just not accessible to the user. -
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the cc desktop app is used to install and update cc programs (and a few other thinigs). but that does not include 'opening' the installed programs.
click your start button or your program files directory to find the acrobat executable to launch acrobat (and any of your other apps, adobe or otherwise). -
I can't download the Creative Cloud App?
After purchasing CC Complete, it says to click here to download the app and it just takes me to a white page with the four loading squares that just keep circling.
If necessary to know, I have a MacBook Pro and great internet connection.Hi,
Here is the download page :
https://creative.adobe.com/products/creative-cloud?
If you still not have access to this page ,check and clean you hosts as explained in step 3:
Sign in, activation, or connection errors | CS5.5 and later
Regards, -
Why can't I download Creative Cloud apps?
Hi
I joined the Creative Cloud Photography Offer.
I logged in.
I can see the page Apps & Services.
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I tried other pages, but Adobe home page, Learn Page, and Customer Service all say Safari can't connect to server.
I can see these pages if I open Adobe website on my Windows laptop and iPad.
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I have tried using Firefox and have the same issue. I still cannot connect with most of your website from my Mac, which is where I do all my photo editing.
I am currently on my PC laptop, as my Mac cannot access the customer service chat or the forums.
I have Mavericks installed on my MacIt turns out that Adobe is editing the Hosts file on the Mac, preventing those browsers from reaching adobe.com
Locate the terminal app and run it.
Open the hosts file by typing the following in the Terminal window and pressing return:
sudo nano /private/etc/hosts
Type your user password XXXXX prompted.
If you see references to Adobe, that is what is preventing the connection. -
Ok so i was just about to sign up for the cloud... having big problems with the Application Manager not being able to connect to the Interent (???) and re-directed to Customer Service. S aw this question about how many machines one can install on... blown away by Adobe's answer... 2!!!
2? Two? Deux??? Are you guys for real? This is 2013... we have many more than 2 devices... the subscription should be for me, not my machines.
I suppose i do notunderstand the meaning of a Cloud based Solution. Is it me or is Adobe out to lunch on this one? And b4 the Adobe ppl respond telling me to 'review the licensing agreement' like it the original (locked) post... perhaps it is you, Adobe people, who should review your licensing agreement!!! I see no reason to pay Adobe for a Cloud Solution now. It serves no purpose that I can see. Unfortunate... re-tool it Adobe and get back to me.Hi pacman,
You can install the creative cloud apps on as many device as you want, but simultaneously you will be allowed to use only 2 device at a time as per EULA(end user license agreement).
You can contact Adobe support they will let you know more about the creative cloud membership.
http://www.adobe.com/support/chat/ivrchat.html
OR
Visit this link for CCM FAQ
http://www.adobe.com/products/creativecloud/faq.html -
I can't install the Creative Cloud app for desktop...
I've tried several times to install the creative cloud app (or any other app for that matter), I can download it but it won't install. I'm using windows 7. This is the message I get ...
I've been to the customer support website and followed the instructions for minimising start up apps and anti virus software - no luck! I've just signed up for cloud membership and I'm losing my patience with this, could someone at Adobe please help.
Many thanksMrw2020 please try the steps listed at http://forums.adobe.com/message/5834539#5834539 where this topic has been discussed.
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So, the adobe updater said their was an update available, and i tried to install it and the creative cloud opens, but it just stays on the loading screen and nothing happens. Then i try to open the creative cloud program it opens then shuts off. I can't access the creative cloud at all. I can get on to every other program I have but the creative cloud itself.
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
or
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
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Creative Cloud (app) crashes on startup after update
After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process: Creative Cloud [38993]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 1.7.2.419 (???)
Code Type: X86 (Native)
Parent Process: launchd [246]
Responsible: Creative Cloud [38993]
User ID: 501
Date/Time: 2014-09-07 11:10:17.416 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
Submap 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
__UNICODE 00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x97151f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9715116c mach_msg + 68
2 com.apple.CoreFoundation 0x913a0bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x913a01d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9139f9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9139f84b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x929bab5d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x929ba8e2 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit 0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x972dd15c -[NSApplication run] + 727
12 libcef.dylib 0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib 0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib 0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib 0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib 0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib 0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib 0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib 0x02238743 0x2232000 + 26435
20 HEX.dylib 0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib 0x02236ef6 processMessage + 230
22 NXGCore.dylib 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0 libstdc++.6.dylib 0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
7 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 40:
0 libsystem_kernel.dylib 0x97156b76 __semwait_signal + 10
1 libsystem_c.dylib 0x969e6fb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x969e6e62 usleep$UNIX2003 + 60
3 AppsPanelIL.dylib 0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4 AppsPanelIL.dylib 0x0c3573e3 0xc263000 + 1000419
5 AppsPanelIL.dylib 0x0c360d6c timerThread(void*) + 76
6 AppsPanelIL.dylib 0x0c39a950 threadProcHandlerMac(void*) + 48
7 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
9 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU: 7
Error Code: 0x00000004
Trap Number: 14
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 516725
thread_create: 6
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1484K
CG image 2296K
CG raster data 24K
CG shared images 196K
CoreAnimation 2432K
CoreAnimation (reserved) 8K reserved VM address space (unallocated)
CoreServices 128K
Foundation 4K
IOKit 5192K
IOKit (reserved) 64K reserved VM address space (unallocated)
Image IO 4208K
Kernel Alloc Once 4K
MALLOC 159.3M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenGL GLSL 1280K
Stack 195.2M
VM_ALLOCATE 17.0M
WebKit Malloc 1216K
__DATA 17.3M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 52.2M
__OBJC 2504K
__PAGEZERO 4K
__TEXT 199.4M
__UNICODE 544K
mapped file 158.0M
shared memory 68K
=========== =======
TOTAL 820.0M
TOTAL, minus reserved VM space 820.0MA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Can't open AppStore and Email app after installing the OSX Update 10.8.3
Hi there, after I installed the OSX 10.8.3 update I can't open my Email and App Store apps. This is the popup message that appears when i try to open those apps. I tried to reinstall the app but I can't open my App Store. I also downloaded and installed the OSX Update 10.8.3 and the 10.8.2 again from the download support page, but I couldn't solve my problem. Does anyone knows how can i fix it?
Back up all data.
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How many computers can I install my Creative Cloud apps on?
You can install the apps available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for example, you can install your applications on both. See the product license agreements page for more information.
Read more in the Creative Cloud FAQJeff,
Here is a concern I have. I called sales support yesterday and asked the following questions. I have 3 computers (1) PC tower, (1) iMac and (1) MacBook Pro. When I first started using Adobe all the way through CS5 Master Collection I always owned the Windows Box Versions. I have been waiting for months for this to come out so I could move my workflow over to MacOS X. Since the Creative Cloud supports both MAC and Windows installs the question I asked was can I install it on both my 2 Mac Computers. Then if I need to use it on my PC can I simply deactivate and then activate on it for use?
The answer your support person gave was "YES" So the answer in this topic don't even flow with the answers from calling the 800 number!
So now reading this forum topic I am really confused. I like many others have definate reasons why I may want to flip flop the machine I am using the software on (1) I have $4500 worth of AE plug-ins. $2000 worth of these are platform specific. So they only run on a windows machine. Even, though I intend on my primary workflow to be used on a MAC there may come a time when I need to use one of these plug-ins and then would have to switch my activation to the PC to use it.
Another scenario, Let's face it Apple has not been to keen on upgrading the Mac Pro system's. iMac's are great but have their limitations with graphics cards, drives, and memory. So if you go a complicated AE render to do,iIt makes a lot more sense to run it on a PC at this time for me. So my hope here is I would de-activate one of my MAC's activate my PC then render away.
I like many others completely understand that we are only suppose to operate our software on 1 machine at a time. I am cool with you checking this. Other posters have asked what if I forget to turn one machine off leave with my MacBook Pro and then fire it up. Will I be in trouble? Not sure how you handle this if you don't have a connection. But Spotify the music streaming company license their software to me the user. If I fire up one machine, Then grab my iPhone and try to listen it turns it off on the other machine. Apps in the app store like MotionX Drive do the same thing.
I am an Electrical Automation Engineer by day and a Graphic/Video Designer Enthusiast at night. In all the programming software that every vendor provides they provide a licensing server software service that sits locally within the location. It manages concurrent licenses, without the need for online connections. Any computer needing to run simply pulls the license from the network connected license server software service. When the program is done it releases the license. The only issues with this is if your license server crashes. It can be a bit of a headache with support to get your license back. Others simply have an online site (like Apple) Where you simply log in and de-activate devices as needed. (Heck even Hulu, and Netflix offer this.)
I think if Adobe wants the Cloud thing to take off then they need to re-evaluate this. The license needs to follow the user not the device. The user should have a painless simple way to activate and de-activate their license back to their Adobe ID. -
Help opening the creative cloud apps.
I have downloaded creative cloud from the adobe web to my mac, i started downloading the apps and simply can't open them to start using them. I have no idea what to do. Help please? Thank you very much.
Hi Carlos,
Welcome to the Adobe Community .
We are sorry for the trouble that you had faced because of this but can you please let me know the steps that you are performing to open the apps on your Mac ?or are you getting any error message ?
Regards,
Kartikay Sharma -
Can't install any creative cloud apps
Newsgroup_User can not install any of the creative cloud applications.@
Mollyt69027956 I am sorry but I really need more details regarding what problems you are facing with the installation process. You can find details on how to install the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
You are also welcome to contact our support team directly at Contact Customer Care. Please make sure your web browser accepts cookies and that your are logged in under the Adobe ID tied to your membership.
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