Can't play a TV Show purchase?

Recently purchased a complete season of a TV show. When I went to play the season, all that happened was a gray screen, and it acted like it was playing in the time bar, but nothing was going on where the video was actually supposed to be playing. What do I do/what can be done to fix this?

This morning, I purchased the first season of Damages. When I attempt to play an episode, I am prompted to authorize the computer. After authorization, I also get the grey screen and the time bar (as though the show is playing). I performed all of the troubleshooting steps as advised on the support pages but still...no show.

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