Can't recharge my Nomad Juke

I have a Zen Xtra Nomad Jukebox that won't recharge. I could understand if the battery was bad but I just don't know if that's the problem. When I plug in the charger, I get a screen with the Creative logo followed by the EAX logo and then the screen goes blank (dark). This recycles over and over for hours and days but no charge goes into the battery.

Can you get it to recovery mode? ( hold play/pause press reset, then let go of play pause when the player boots?
it could be a dead hard disk ( which can easily be replaced at a low cost )?

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