Can't remember password. Security ? (DOB) isn't correct for some reason. Email doesn't come to current email (might be old work email). Help!

Question

I got my iphone & ipad many years ago.  My ipad was stolen and I had to set up a new user ID for some reason.  But all my old purchases are on my old ID.  When I try to do the reset password it gives option for security question or email.  Security question is my DOB which I obviously know but it tells me it is wrong.  When it emails me, it doesn't show up in my inbox (maybe it was my old work address when I originally set it up).  How can I get in so I can access to all the stuff I bought before my ipad was stolen?  Can I merge the two apple IDs?  Help!

Answer 1

If you have a rescue email address on your account then have you checked the inbox and spam folder on that email account as well ? If you haven't (the reset email would go to your primary email address if you don't) or its not there, and you've tried requesting the reset email again, then try contacting Support in your country, after confirming your id and that it's your account they should be able to reset the email for you.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
You can't merge accounts, nor transfer content between accounts. What you might be able to redownload will depend upon whether the items are still in your country's store (audiobooks and ringtones are one-time only downloads), and if you've moved countries since buying them. What you can redownload will show in the Purchased tabs in store apps on an iOS device, and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on a computer's iTunes. Redownloading an account's past purchases may tie a device or computer to that account for 90 days : iTunes Store: Associating a device or computer to your Apple ID.