HT5622 How do I purchase something if I can't remember my security questions and my rescue account no long exists?

How do I purchase something if I can't remember my security questions and my rescue account no longer exists?

If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • How can i reset my Apple ID password if i forgot the answers to my security questions and my rescue email no longer exists?

    how can i reset my Apple ID password if i forgot the answers to my security questions adn my rescue email no longer exists?

    You will need to contact Support in your country to get the password and security questions reset : http://support.apple.com/kb/HT5699
    When it's been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

  • So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. Can someone help me?

    So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...

    Click here and fill out the form.
    (90729)

  • I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

    I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Hi i am samuel kim and i didnt remember my security question and got my account lock how to i unlock it and get my security question?

    Hi i am samuel kim and i didnt remember my security question and got my account lock how to i unlock it and get my security question?

    Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
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  • I can't remember the security questions and recovery email has been shutdown. How can I get back to purchasing songs, apps, etc.?

    I don't remember the security questions and my recovery email has been shut down after years of no activity. What can I do to get back to purchasing music, apps, etc.?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How to change my password if I can't remember my security questions

    How to reset my password if I can't remember the answers to my security questions?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1937 I have an iTunes gift card but can't use it. I can't remember my security questions and it keeps sending an email to an old email account which I don't use any more. How do I fix this?

    I am wanting to use my iTunes gift card but it says that I have to verify my account. I thought I had already done this. It says I have to answer two security questions but I can't remember the answers to the questions. When I go to change the answers to something I will remember It keeps sending the email to an old email account. How do I change this. It is very annoying

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96909)

  • I can't remember my security questions and when I have them sent to my email it's the wrong email address. I can't figure out how to change that email address. It's not the same as the one I have on my account.

    I'm trying to change my security questions because I forgot them. When I have them sent to me via email it's going to a diiferent email. I can't figure out how to change that email that the security questions are connected to. It's not the one that I can Edit on my Account.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95621)

  • I can not remember my security questions, and I can not figure out how to reset them or change them? any help?

    I got this Itunes card for $10 and so I went to go purchese a game, it asked me for my security questions, I do not remember my answers, is there any way I can reset my questions or change them?

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • I can't remember my security questions and the email that is supposed to send on how to reset them is not being sent to me

    Help!!

    katelynwatt wrote:
    Help!!
    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • HT201303 when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

    when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

    Try here:
    iTunes Store: My credit card's security code or zip code does not match my bank's records

  • I currently do not remember the answer to my security questions and my rescue email is no longer active. How will I be able to make purchases without knowing either?

    I currently do not remember the answer to my security questions and my rescue email is no longer active. How will I be able to make purchases without knowing either?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Dear Gents ,  till now i can't reset my security questions and i forget the answers please do something for me and find the below as per your request .  note : i can't purchase any thing also  , thanks in advance.  BR

    Dear Gents ,
    till now i can't reset my security questions and i forget the answers please do something for me and find the below as per your request .
    note : i can't purchase any thing also  , thanks in advance.
    BR
    i sent my issue to you under this subject :
    RE: Please verify that we have the right address for you
    my email in [email protected]

    Copied from the link provided.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

  • HT1491 I can't remember my security questions.  How can I find the answers in order to purchase my first app?

    I can't remember my security questions.  How can I find the answers in order to purchase my first app?

    Go to: expresslane.apple.com
    Under product categories choose iTunes
    Then iTunes store
    Then account management
    Press continue.
    Now choose iTunes store security and answer the bullet questions and click continue.
    Sign in with your appleid and press continue
    Under contact options fill out the information and advise iTunes that you would like your security/challenge questions reset. Click send.
    iTunes will respond to you within 24 hours by email.

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