Can't restore my previous back up from iCloud on my new phone

I got a Case ID# for support, but since resetting my iphone I can't get calls.
I was told at the Genius Bar that the problem is on iCloud's side but I can't reach anyone to help me.
Can anyone help me?

Apple states that it keeps up to your most recent 3 backups (space permitting in your account). If you're backing up daily, this would only go back a couple of days. You won't know if an earlier backup is available until you attempt to back up to iCloud. When you do, you are shown a list of available backups to restore from. If you have older backups, you access those by tapping "Show older backups..." (see image below). If you don't see this, you don't have any older backups available.

Similar Messages

TS4009 how do I retrieve an old back up from icloud on my new phone

how do I retrieve from a past icloud back up

Apple states that it keeps up to your most recent 3 backups (space permitting in your account). If you're backing up daily, this would only go back a couple of days. You won't know if an earlier backup is available until you attempt to back up to iCloud. When you do, you are shown a list of available backups to restore from. If you have older backups, you access those by tapping "Show older backups..." (see image below). If you don't see this, you don't have any older backups available.

HT201077 My Iphone 4s was replaced by the Apple store today. I previously backed everything up to Icloud. I'm downloading everything from Icloud onto the new phone. The pictures seem to have stalled on number 215 for the past hour or so.

I had my I phone 4s replaced today at the Apple store. I previously backed it up on ICloud. I'm downloading from ICloud to the new phone. The pictures have been stuck on number 215 for an hour now. I've turned the phone off and on several times, but it won't progress in downloading the pictures. This happened the last time the phone was replaced and there was something I could do to get things moving, but I don't remember what?

Then you'll have to decide when you think it's hung and unlikely to restart. At that point, you'll probably have to reset it (by holding the power and home buttons at the same time until you see the Apple logo, then release) and try restoring the backup again.
The only "solution" I've seen posted on photos that fail to restore from a backup that seems to have worked for others, is the on posted by ezjules here: https://discussions.apple.com/message/19518589#19518589. If you restore the backup again, you could give it a try and see if it works for you.

HT4859 How can I restore from iCloud on my new phone if I didn't do it on the intial setup process?

How can I restore from iCloud on my new phone if I didn't do it on the intial setup process?

You can't merge the backups, you'll have to delete the backup of your old phone. If it says it's currently in use when you try, that will normally clear up on its own but may take 3-5 days to do so. Give it a few days and try deleting the old backup again.
In the meantime, you can create a manual backup of your new phone on your computer by connecting it to your computer, opening iTunes, clicking on the name of your phone in iTuens, going to the Summary tab of your iTunes sync settings and clicking Back Up Now. Also go to File>Devices>Transfer Purchases. Then you'll be safe until you can start backup up to iCloud again.

How can i download a specific back up from icloud?

How can i download a specific back up from icloud? i want to download a backup that i back up 3 months ago. settings>icloud>storage&backup>manage storage and there i can see the back up that i want to download. but i dont know how to do it. i mean i dont want the back up that i downloaded last. i want to download the back up that i back up 3 months ago.

Go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens on your device and when given the option, choose Restore from iCloud backup and follow the prompts. You will be shown a list of available backups and asked which backup you want to restore from (see image below). Choose the older backup, if listed. (Note: you may have to tap Show Older Backups in order to see it.)

TS4036 i cant get any photos from icloud on my new phone, how can i retrieve them?

i am unable to retrieve any photos from icloud on my new phone even though i had back up. All of my contacts have downloaded. Could anyone be of some help please thank you

OP you need to be more specific. ARE you saying that they did not restore from your icloud backup? Or are you saying that they didn't show up under your photostream?
If its the 2nd one, because photos are only available to other devices in your photostream for 30 days. Beyond that, they only show on the original device. To get around this, you can, on the original device, share them all to a shared photostream, inviting only yourself to share the photostream and them you'll be able to access them on the new device. Fair warning, sharing them to the shared photostream can take some time so don't delete them till they all show up.
Also read about "Using Photostream"

I lost my phone had everything backed up on icloud.got my new phone,went to retrieve my photos but it duplicated a certain amount therefore used the free 5 gb of data. purchased 16gb then but cant see my old photos or old iphone on icloud account

I lost my phone had everything backed up on icloud.
got my new phone,went to retrieve my photos but it duplicated a certain amount therefore used the free 5 gb of data. purchased 16gb then but cant see my old photos or old iphone details on icloud account. it only shows the certain amount that duplicated but no old phone details or old photos.
gutted all travelling photos

If you have a backup of your old phone, the backup should include your camera roll photos. Restoring the backup should recover them. This explains how to restore an iCloud backup: iCloud: Restore your iOS device from iCloud.

How can I restore my previous os(ios) from ios5?

Hi guys! Badly needed
I JUST UPDATED LAST DAY IOS5 AND I DON'T LIKE IT.
HOW CAN I RESTORE MY PREVIOUS OS (WHICH IS IOS)? IS THERE ANY POSSIBLE WAY?
I PREFER MY ORIGINAL VERSION OF IOS...
I TRY TO DONWGRADE IT BY CLICKING "RESTORE" ON MY ITUNES BECAUSE IT EXPLAINS THAT IF THERE
IS A PROBLEM YOU COULD GO BACK TO YOUR ORIGINAL VERSION. AFTER "RESTORE", IT SAYS IT SUCCESSFULLY
UPDATED MY PHONE BUT IT IS STILL IN IOS5!
PLEASE HELP ME WITH THIS MATTER
THANKS!!!!

yes it is still the same os5
it only backsup your info a restore will still put ios5 on your phone.
you should look in your recycle bin and save the file in it if you want to go back to ios4.
and apple dose not suport it but if you are out of warnty than you cant void it jook at
Redmond Pie

Cant restore my previously backed up iphone 4S to my new handset. Doesn't support Windows 8.1?

I have today received a new replacement 4S (like for like swap) and been trying endlessly to restore a previously backed up version of my iphone onto this new device. After a very in-depth support chat, I have been told (by Apple) that itunes does not currently support Windows 8.1 and this is the reason that itunes is not finding my device when it is connected to my laptop.
I have deleted and re-installed itunes, verified the Apple Mobile Device Support is installed, checked USB cables and all other suggestions by both other users and Apple.
Does anyone know when Apple will support Windows 8.1? I think my only option is to wait until it is supported and then restore my iphone. It has so many valuable pictures and contacts on it but I cannot gain access! So frustrating....

iTunes supports Windows 8.1. When the new device is connected to iTunes, does iTunes recognize the device is connected? When you removed and reinstalled iTunes, did you do it according to these instructions exactly? http://support.apple.com/kb/HT1923. Lawrence asked if you have the latest iTunes. If not download it, preferably after removing the old one since you are having connection issues. After this, there should be no problem with iTunes recognizing the phone.

Can I restore a iPhone back up from time machine and if so how?

I have upgraded my iphone to IOS 7 this morning. However as I was backing up my phone, the cable I was using was removed from the macbook.
I now have a iPhone back up that is corrupted, and when i try and restore my settings to the new IOS7 upgraded phone, it will not allow my old settings to be placed on the phone.
I am therefore thinking of using an old back up from Time Machine, but do not know how to access itunes from time machine. Everytime I try and enter iTunes from my Time Machine vault it says Mac OSX requires the application and therefore cannot be restored.
Please help or tell me what I should be doing instead.
I have a feeling I will lose my app data and have to manually sort my home screens. Luckily all my contacts, emails, photos etc are synced to iCloud, but the back up of my iphone isn't as I don;t have the upgraded space on ICloud and have a iPhone thta has 16GB on it.
Cheers in anticipation of your help
Stephen

Hi Lawrence. Thanks so much for that advice - I'm really grateful. I hope you don't mind me asking a couple more questions: I have found that folder via Finder - I clicked on Library then App Support then Mobile Sync and within that, there's a folder called Backup and within that, 4 files. I also tried accessing it via the Go/go to folder method you suggested (in case that revealed more which remain hidden unless I use your route) but I couldn't make that route work.
I presume I'm looking at the correct files but please advise me if it's still possible that I'm not.
I had already tried to look at these backup files in Time Machine. They appear to be backed up, going back a year. If I can restore one from yesterday, that should solve my problem. However I've looked through them randomly going back a month or more, and they all seem to have been created in 2013, and last modified then. Only one of the files has a more recent 'last modified' date. But surely Time Machine has captured each backup of the iPhone going back over time? I'm baffled.
I hope the above makes sense. I'd be really grateful for any further advice.
steve

Can i get an old back up from icloud?

My son's I-touch crossed with my I-pone and all my contacts uploaded to his device. He deleted them from his I-touch and it in turn deleted them off my phone. Is there anyway to get an old back up from I-Cloud that would have all my info?

It depends on how old your back up is. Go to "Settings > iCloud > Storage & Backup > Manage Storage" to see how old it is and if it makes sense to completely restore your device. If yes, then you have to completely reset your device ("Settings > General > Reset"). After that when you go through the setup assistant on your device, you can choose "Restore from iCloud Backup" and enter your iCloud account and password.

I restored my data from iCloud on my new phone, but now there's no room to back up to iCloud again. How do I merge past back ups, and what's currently on my phone?

I had to get a new iPhone 4s, because my old one stopped connecting to wifi. The option was "greyed out." I restored my new iphone from what was most recently backed up to my iCloud. I am trying to get my new iPhone to back up to iCloud but it is saying I cannot because there isnt' enough room. My back up I used to restore was 4.1 of the 5 GB allowed in iCloud. Is there a way to merge these so that I can start having this phone automatically back up to iCloud like my old one was? I've been trying to delete that back up, but I can't because "it is in use." Is there a way to fix this or am I just stuck having to remember to back my iPhone up to iTunes every once in a while?

You can't merge the backups, you'll have to delete the backup of your old phone. If it says it's currently in use when you try, that will normally clear up on its own but may take 3-5 days to do so. Give it a few days and try deleting the old backup again.
In the meantime, you can create a manual backup of your new phone on your computer by connecting it to your computer, opening iTunes, clicking on the name of your phone in iTuens, going to the Summary tab of your iTunes sync settings and clicking Back Up Now. Also go to File>Devices>Transfer Purchases. Then you'll be safe until you can start backup up to iCloud again.

HT4859 how can i restore only contacts for example from icloud backup of my ipad?

how can i restore only contacts that have been backed up from my ipad to icloud backup?

You cannot... See this discussion...
https://discussions.apple.com/message/17507130#17507130
Also see Contacts here > http://help.apple.com/icloud/?lang=en
And here > http://www.apple.com/support/icloud/contacts/

TS3999 How can I restore an earlier iCal version from iCloud?

I have lost all my iCal entries in all linked devices after my computer crashed a couple of times. Can I restore an earlier version from iCloud? I cannot find any earlier versions in the Calendar Cache on my computer.

Welcome to the Apple Community.
Do you have a back up of your device that you know contains your celendars.

How can i restore my information backed up to icloud after I've restored my device with my last backup in itunes?

I lost my phone and needed to get a replacement. When I did, I started the activation process, but never got prompted to restore from iCloud, just from my last backup in iTunes. I've run the restoration, and the backup was pretty out of date. Is there a way to restore the backup I'd set up in iCloud at this point?

First, I would plug the phone into a wall outlet to make sure you do not loose power during the restore. If you had a lot of information on your iPhone like apps, music, movies, etc it will take a while for all that information to e restored.
Second, restore the device and erase all content through the phone and not through iTunes. For some reason if you do a restore through iTunes it skips the restore from iCloud backup. Go to Aetting -> Generally -> Reset -> Erase All Content and Settings. It will take a few minutes to complete this process.
Third, once e Erase All Content and Settings is completed, setup the iPhone through he Wizard.
Fourth, select restore from iCloud backup.
Fifth, wait for the resotre to be completed.
Finally, enjoy your restored phone.

Can't restore my previous back up from iCloud on my new phone

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