Can't seem to get LR CC to open on my IMAC. will i need to completely remove LR 5 or what am i doing wrong

I have downloaded LR CC from my CC account that is paid for. when i click on the icon to open it, it flashes as if it wants to open but then doesnt open. do I need to completely remove LR 5 from my imac? I still have projects I am working on and would like to be able to keep it if possible

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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