Can't sync my phone... but I am not an idiot
OK, I may be an idiot, but when I plug my phone in, itunes says that it cannot read the data and that I need to reset the phone. But when I do that, it says it cannot reset the phone because an "unknown error occurred" (-18). Any ideas folks?? Tried the re-install of itunes, turning the phone on and off, and repeatedly banging my head on the wall. Any ideas????
You need to do the following:
1. Disconnect your iPhone from your Mac or Windows computer.
2. Press and hold the sleep/wake and home buttons simultaneously for about 20-30 seconds, until you see a yellow triangle with an exclamation point in the middle accompanied by the text “Please Connect to iTunes.”
3. Connect your iPhone to your computer and launch iTunes if it does not automatically launch.
Similar Messages
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Hi guys,
All music is syncing across from my purchased items to my phone... However, some are missing from the 'purchased' playlist and I can only come across them when scrolling through the 'Artist' or 'Song' menu. I then have to manually add them back to my purchased playlist.
Is there any way to stop this?
I want all my 'purchased' songs in that playlist and then have all of my other music from CDs in their individual ones (which works fine).
This happens for about 5/6 every time and it's a nightmare trying to work out which ones are missing so to speak unless I stumble upon then.
So basically, the songs ARE on the phone but not showing in the playlist, just to make that clear.
Many thanks in advance...This sounds very similar to an issue that I experienced. There was a phantom 6G assigned to movies even when no movies were on my iPad. I could make the phantom 6G come and go by checking/unchecking the "Sync Movies" box in iTunes.
First, try a system reset. It probably won't fix your problem but it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
There is one other thing that you can try but I don't want to describe it unless the above doesn't help. -
Since a few days ago I am unable to sync my iphone 5s with itunes on Macbook pro.
As soon as I open itunes, it hangs. it doesn't give me the opportunity to disable or enable the syncing, it hangs immediately. I have also tried removing itunes from Mac to re-install, but it does allow me to remove itiunes as "OSx requires itunes".Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
I downloaded the iOs 7, after went to sync it with my computer but it said I needed to update my iTunes, so I went to download the 11.1 and it said I needed a newer version? 10.6 (or something like that)
And so now I can't sync my phone...
Any suggestions? Besides throwing my computer out!! haha
My macbook is older.. bought in.. 2009. So I realize things may not work exactly the same.Yeah really!
One thing depends upon the other then nothing works or is no longer compatible.
I don't blame ya for wantin' to throw your computer out! Ha-Ha! -
I finally got I-Tunes to open in Windows 7 in safe mode but can't sync my phone
But now when I plug in to sync my phone, I click on the Phone icon and the icon disappears. So I can't sync my phone.
Yeah really!
One thing depends upon the other then nothing works or is no longer compatible.
I don't blame ya for wantin' to throw your computer out! Ha-Ha! -
I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome
1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it. -
I had to change my user ID because I used my email at my old job and now the old one keeps popping up and I can't sync my phone or authorize my computer at work to sync my phone. I have a new user ID and PW that allows me into ITUNES but that old one won't go away. Any help? Thanks
Hi, you can't change which ID was used to purchase any app. However, you can edit your Apple ID, which may be a better option than using a new id.
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I lost the Icons from my 4s 6.1.2 IOS I can see them in Itunes but they will not restore to the Phone
What icons are you talking about?
Are you talking about apps that you've downloaded? if so just sync them back to your phone using iTunes. -
my new iphone 5 is downloading 800 songs - how can i stop this as its not required as i can simply sync my phone with my mac., my new iphone 5 is downloading 800 songs - how can i stop this as its not required as i can simply sync my phone with my mac.
thats not what i mean - the songs are all in my itunes library on the computer but if i click the itunes icon on the phone they are also trying to download here - all i need to know is how do i stop this as when i go anywhere without broadband its eating my data allowance!!!!
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How can I sync my phone to a new computer without everything being deleted?
I just got a new macbook pro, and i want to sync my phone to the itunes on here. i dont have my old computer which i previously synced my phone to. I haven't synced my phone in over 2 years but i am getting the 5s soon and want to be able to transfer my music to it. however, every time i choose to sync my phone to my laptop it tells me i will have to delete all the music i have purchased. i have over 600 songs and many apps... how can i sync my phone without losing everything?
You cannot.
This is how it works.
You should copy everything from your backup copy of your old computer to your new one.
You can transfer itunes purchases from your iphone to your itunes. File>Devices>Transfer Purchases -
my laptop had a virus and I am trying to sync my IPHONE 4 to my desktop, how can I sync my phone without losing all my music, apps and contacts?
You are talking about the menu bar of Itunes, right?
Yes. With iTunes open the menu bar is at the top of your screen.
where exactly is the Store/synck you iphone option?
After you authorize the computer connect your iPhone then follow the instructions here > iOS: How to transfer or sync content to your computer
When you are done transferring the data to the desktop, right or control click the iPhone under Devices left side of the iTunes window then click Back Up.
That way you will have a backup just in case you need to restore your iPhone. -
I have updated my iPhone 3Gs to the latest software in an attempt to iron out a problem with a new telephone network provider (Tmobile). I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download from iTunes as the phone says I don't have any music or apps available to re-download although it all shows up on my Mac. The music and app content cannot be restored when I try to restore the phone from the back up I madeon my Mac. Help!
Working on that now. I'm just getting frustrated that everytime I run updates for the phone I end up with tech problems that I have to spend time solving as opposed to updates that actually improve my usage. Now I will once again get to spend hours reloading my phone all for updates that didn't affect my usage in the first place.
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Why can I sync a movie but not TV shows on my nano (7th gen)?
I am using iTunes 11.0 and can sync a movie (Miracle on 34th Street) to my new ipod nano 7th gen but when I try a TV Show (a Planet Earth HD episode) or even a brief video clip taken with my camara I am told that such an action is not permitted on this ipod. So why can I sync a movie but not TV shows on my nano (7th gen)? Thank you.
Before you can sync video files, it must be converted into a format compatible with ipod. If you can’t sync a video convert it by doing the following:
In iTunes, select the video you want to convert. Do one of the following then sync again after:
1) Choose File > Create New Version > Create iPod or iPhone Version.
2) Choose File > Create New Version > Create iPad or Apple TV Version.
I hope this works. -
My Iphone was sync with Itunes on a computer then this computer broke down and i purchased another one. I was able to extract all the data from the old one. now how can i sync my phone with the new tunes without loosing any data?
Yes, windows to Mac too.
iTunes: How to move [or copy] your music [library] to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the Option (alt) key (shift on Windows), then guide it to the new location of the library.
Windows users see tip at: https://discussions.apple.com/message/18879381 -
I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
The laptop I originally synch'd my iphone 4s with is broken and cannot retrieve any files. How can I sync the phone with a new laptop without losing all my downloaded music and apps already installed on my iphone?
If the answer to the above question is "yes", FIRST, set up a backup of your new computer before you do anything else so the next time your computer breaks you will not be in the same situation. Backup solutions are numerous and inexpensive, and there is absolutely no excuse in the Third Millennium not to have one.
Then see this tip: https://discussions.apple.com/docs/DOC-3141
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