Can't Update BB through iMac

I have a BB Curve 8330 which is showing a JVM 102 error -- total wipeout -- and I'm told the solution is to re-install the system software (with update to current). I have installed latest Desktop Manager on my iMac (running OSX Leopard), but cannot download the BB OS update through the Mac as required. The phone will not recognize something about the connection, and about halfway through each update attempt, a prompt comes up saying that the install is incomplete because the phone has disconnected itself.
Before I take the phone into a Verizon store to have the tech do the re-install, can someone tell me if it's possible to even do this operation through an iMac/Leopard? Much appreciated.

I have a Blackberry Bold 9700 and an iMac running 10.6.4 with the latest Blackberry Desktop for Mac (v1.0.4 build 10) that just came out August 2010 and it will NOT allow me to update the handheld software either. It is for a different reason. It says I don't have enough memory on my handheld, but that does not make any sense since I have totally wiped my handheld.
Is RIM every going to figure this software out?? Years in the making and they still can't get a functioning software app for the Mac !
Lance

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bubbalauren wrote:
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http://support.apple.com/kb/HT1311?viewlocale=en_US
Tap Settings > iTunes & App Stores.
Tap your Apple ID.
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http://support.apple.com/kb/ht5137
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http://support.apple.com/kb/ht1430
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http://support.apple.com/kb/ht1725
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Can't Update BB through iMac

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