Can't update due to message saying a prior update is still running and to reboot, but I have rebooted 4 or 5 times
Can't update due to message saying a prior update is still running and to reboot, but I have rebooted at least 4 or 5 times What do I need to remove to get the install to work?
I am stuck at FireFox 3.6.18 as no update actually installs, even when I am logged in as the admin.
i am running XP SP3
I have the update files for version 4, 6, 8, and 10. IF I can figure out the error - probably in the registry - which update should I start with
If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html
*Firefox 3.6.x: http://www.mozilla.org/en-US/firefox/all-older.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
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Try the following user tip:
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Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
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That suggests that the installer is getting damaged during the download.
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We need a bit more information to help.
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