Cancel GR & deselect GR Based IV

Dear Friends,
The user has created PO,GR and Fi Document.
Now, The GR has to be cancelled because of an error.
How to cancel an GR? In this case No IR was created.
In the PO,In Item details,In Invoice GR Based IV was ticked. This has to be deselected.
How to do this?
Please suggest.
Regards
Sridhar

Dear,
How to cancel an GR? In this case No IR was created.
Cancell the GRN document in the Tcode MBST..Enter the document and Year and proceed.
In the PO,In Item details,In Invoice GR Based IV was ticked. This has to be deselected.
Once the GRN is cancelled then go to Tcode ME22N, then unchek the indicator.
Regards
Utsav

Similar Messages

Cancellation of journal entry

Hi All,
I need to cancel a journal entries based on outgoing payment. What are the exact steps?
Regards,
Rupa

Hi Rupa,
in the original Journal, go into the form settings & make the 'Balance Due' columns visible. Once a row is reconciled, there is no balance due. Next, rightclick on the journal entry & select 'Applied Transactions'. This window will show you all transactions reconciled with this journal.
The original journal entry cannot be changed, it is the nature of journals entries as legal entities that they cannot be changed, but the accounting transaction may be reversed with a follow on posting. This follow on posting happens automatically when you cancel the payment.
All the best,
Kerstin

Movement allowed in Reservation not tick after cancellation

Hi there,
We have a material reservation automatically created in our service module. We posted a goods issue in these materials (2 materials) 261 based in reservation and it was successful.
##result
Material document line item 1
Material document line item 2
However, one of the items needs to be return to stock as it was not needed anymore, hence we do the cancellation of the earlier material document as per normal cancellation.
But I realized, after the cancellation, the result was the first material was successfully cancelled but the 2nd line was not. It created another manual 262 which was not referred to the reservation. So the earlier 261 for reservation line item 2 was not cancelled at all.
When I further checked, the movement allowed box for the reservation line item 2 was not there and completely gone, which was a bit weird because earlier during goods issue we were allowed to post into it.
Now I am trying to activate again the movement allowed box but I cannot edit the reservation itself via MB22 because the reservation was not created manually, it was created auto from service order.
Anyway I can proceed in cancelling the 2nd line based from reservation? Any program or way to activate the movement allowed box in the reservation?
Thank you in advance.
Regards,

Do you two material document or both line items was in same material document?
Why you want to cancel both line items as you want only one line item to be cancelled?
Which Transaction You used for cancellation?
If your are using MBST transaction it tick the line item tick mark automatically as per std.
Check if you might have Un-tick while posting by mistake.
Reservation created through any other trns like service order, PM or PS cannot be changed through MB22.
Rather it can changed by source element.
519580 - FAQ: Reservations

How to Cancel the Cancel invoice? How to reverse the vf11 entry?

Hello Experts
Need suggestions on the following.
I have created wrongly the cancel doc in VF11. This was suppose to do for this year but did for last year.
How can I cancel/ reverse this doc which is generated in vf11.
Regards
RaviRaj

Hello
Please make search before putting up you specific query.
Refer following link:
- Cancel / reverse billing document cancellation document?
FYI - Based on standard config you can not cancel a "cancellation Invoice".
As if you check the Std Cancel. Invoice (S1), don't have Cancell.billing type.
Regards
JP

Jdbc/findPanel cancel button?

As mentioned a while back, there is a CallableStatement.cancel() that will abort a query if called from a separate thread.
Two questions:
1. Is there a similar critter that can be set up for RowsetInfo? There's an executeQuery() but I don't see a cancel()? ( For example, if a user specifies a FindPanel criteria that may take minutes, and wants to abort in mid-stream? )
2. If I do a cancel() for a jdbc CallableStatement, it must come from a separate thread. Does anyone have a simple code segment that shows how to set a up Swing jbutton that can cancel a jdbc call based on another Swing jbutton in the same frame? ( Or do I need to set up some sorta separate frame? ) Obviously, I'm having a problem where the CANCEL button is ignored while the query is going. ( And last but not least... how do clear the state, since I keep on getting a "java.sql.SQLException: ORA-01013: user requested cancel of current operation" after the CANCEL does kick in, on supsequent queries?
TIA
null

As mentioned a while back, there is a CallableStatement.cancel() that will abort a query if called from a separate thread.
Two questions:
1. Is there a similar critter that can be set up for RowsetInfo? There's an executeQuery() but I don't see a cancel()? ( For example, if a user specifies a FindPanel criteria that may take minutes, and wants to abort in mid-stream? )
2. If I do a cancel() for a jdbc CallableStatement, it must come from a separate thread. Does anyone have a simple code segment that shows how to set a up Swing jbutton that can cancel a jdbc call based on another Swing jbutton in the same frame? ( Or do I need to set up some sorta separate frame? ) Obviously, I'm having a problem where the CANCEL button is ignored while the query is going. ( And last but not least... how do clear the state, since I keep on getting a "java.sql.SQLException: ORA-01013: user requested cancel of current operation" after the CANCEL does kick in, on supsequent queries?
TIA
null

MRP Cancel Process message 20

Hello,
As I know when MRP run system will propose the cancel process message 20 based on planed delivery time and PO delivery schedule.
For ex: for one material planned delivery time is 60 days, PO delivery schedule time is around 6 months from current date due to this reason system showing for one existing PO saying that cancel process message 20
Again I have changed the PO delivery schedule up to 5 months from current date in this case system overwriting then it is not showing the cancel process message 20. only it is showing schedule change
So what I want to know is how system is calculating for this is there any specific formula or how this is to be analysed
kindly give the solution

Hi,
Exception message 20 is for Excess planning/stock for the required segment
The Exception message 20 is given to the first available procurement element that falls after the date the planned stock becomes excess and that can be fully deleted without causing stock shortage.
Just check what is your MRP type ? and you have any requirement falls on that particular delivery date of PO

Import Purchase Order-Urgent

Hi,
We have a requirement where the Purchase order will be raised in USD & the duties CVD,Ecess & Higher Cess will be in INR.
I have made the pricing procedure whereby the entire thing including material price & duties is in USD.
There is also a question of Register update for the Custom duties.
How Can i update the register?
Do i have to raise the PO with only material value & do GRN after modifying the PO value. Than Capture & post Excise without refer to PO. Is this the process...Please suggest how to deal with the situation

Create a purchase order for the materials that you want to order using the standard procedure, but when you fill out the item information, make sure that you observe the following:
Invoice tab
Enter a zero-rate tax code
Deselect GR-based IV
Conditions tab
Select the countervailing duty (CVD) condition and choose .
In the Rate field, enter the rate of CVD that will be levied on the material when it arrives at customs.
In the vendor field, enter the vendor master record that you have created for the customs office.
Then, once the vendor has delivered the goods and you enter the invoice, the system will automatically credit the CVD liability to the customs office.
Header Data
Basic data tab
In the Amount field, enter the amount of countervailing duty (CVD) stated on the bill of entry in rupees.
Do not enter any other taxes.
Details tab
Assuming you specified in the purchase order that the CVD was to be paid to the customs office, the system shows the customs office as the vendor. If not, enter the customs offices vendor master record in the Inv. party (Invoicing party) field.
Line Items
On the PO reference tab, enter data as follows:
Enter the number of the purchase order related to this delivery.
If you only created one purchase order for the goods, enter the purchase order number and select Planned delivery costs.
If you sent more than one purchase order to the vendor and it sent you all of the ordered materials together in one shipment:
Choose .
Enter all of the purchase order numbers in the table.
Select Planned delivery costs.
Select Deliveries and deselect Returns.
Choose Adopt.
In both cases, the system displays the line items in the line item overview.
For each line item:
In the Amount field, enter the amount of CVD on the item (if you have more than one item, you may have to work the amount out manually).
In the Quantity field, enter the quantity of goods on the invoice.
Enter a zero-rated tax code.
Choose Simulate.
A dialog box appears with a list of the postings that will be made to Financial Accounting (FI).
Choose Post.
From the SAP Easy Access screen, choose Indirect Taxes ® Procurement ® Excise Invoice ® Incoming Excise Invoice ® Individual Processing ® Capture/Display.
In the top line:
Select Capture Excise Invoice
Select Purchase Order.
Enter the purchase order related to the bill of entry.
Choose .
A dialog box appears.
Enter the number of the invoice that you entered for the bill of entry and choose .
If you need to enter any other purchase orders, enter the number in the top line as for step 3.
Note that this time, you do not need to enter the invoice number.
Enter other data as required.
Note that the countervailing duty is displayed in the basic excise duty fields.
Save the excise invoice.
From the SAP Easy Access screen, choose Logistics ® Materials Management ® Inventory Management ® Goods Movement ® Goods Receipt ® For Purchase Order ® GR for Purchase Order.
In the top line, enter the purchase order number and choose .
A dialog box appears.
Enter the number of the excise invoice that you created for the bill of entry and choose .
If you need to enter more purchase orders for example, if you sent the vendor more than one purchase order and it sent you back all the ordered materials in a single delivery for each purchase order, enter the number in the top line and choose .
Check that the line items in the goods receipt are correct.
Save the goods receipt.
Result
The system creates:
A goods receipt document
An accounting document
An entry for the goods receipt in Part I of the appropriate excise register
From the SAP Easy Access screen, choose Indirect Taxes ® Procurement ® Excise Invoice ® Incoming Excise Invoice ® Individual Processing ® Change/Display/Post/Cancel.
Select Post CENVAT and Vendor Excise Invoice.
Enter the number of the excise invoice that you created for the bill of entry.
Check that the data is correct.
Choose Simulate CENVAT.
A dialog box appears with a list of the accounting entries that will be made to transfer the CVD from the clearing account to the excise duty account.
To close the dialog box, choose .
If the data is correct, choose Post CENVAT.
The system posts the CENVAT and creates a corresponding entry in Part II or the appropriate excise register.

Capture and post excise duties..?

hi experts
Pls guide me with more clear picture in excise duty capture and posting for import PO.
whether i have to maintain any tax code with excise duties , or i have to maintain zero + nil excise duties in PO.
and when i have capture and post excise duties.
From FI part what they will do LIV for delivery cost , whether they capture any excise duties before doing MIGO
Please giv me the clear picture
Thanks
sap-m

Dear,
1 ) Create a purchase order for the materials that you want to order using the standard procedure
Make sure that you observe the following:
Invoice tab
Enter a zero-rate tax code
Deselect GR-based IV
Conditions tab
a.     Select the countervailing duty (CVD) condition and choose .
b.     In the Rate field, enter the rate of CVD that will be levied on the material when it arrives at customs.
c.     In the vendor field, enter the vendor master record that you have created for the customs office.
To do this select the CVD condition which is marked by arrow and then press button   in the conditions tab.
3) Enter the custom vendor number in the vendor field.
The vendor ships the goods to you.
When the goods arrive in India, they go through customs. The customs officers issue a bill of entry for the goods, which is in effect an invoice for the CVD on the goods. Once they have inspected the goods, they send them on to you.
4) Entering invoices for Bill of Entry
The goods arrive at your plant, together with the bill of entry. In order to record the bill of entry in the system
The excise clerk enters a invoice for the bill of entry.
To enter the invoice for bill of entry follow standard invoice verification procedure but make sure you observe following
Header Data
u2022     Basic data tab
o     In the Amount field, enter the amount of countervailing duty (CVD) stated on the bill of entry in rupees. Also enter the amount of other custom duties if any.
o     Do not enter any other taxes.
u2022     Details tab
o     Assuming you specified in the purchase order that the CVD was to be paid to the customs office, the system shows the customs office as the vendor. If not, enter the customs officeu2019s vendor master record in the Inv. party (Invoicing party) field.
Line Items
On the PO reference tab, enter data as follows:
Enter the number of the purchase order related to this delivery.
If you only created one purchase order for the goods, enter the purchase order number and select Planned delivery costs.
If you sent more than one purchase order to the vendor and it sent you all of the ordered materials together in one shipment:
i.     Choose .
ii.     Enter all of the purchase order numbers in the table.
iii.     Select Planned delivery costs.
iv.     Select Deliveries and deselect Returns.
v.     Choose Adopt.
5) In both cases, the system displays the line items in the line item overview
For each line item:
In the Amount field, enter the amount of CVD on the item (if you have more than one item, you may have to work the amount out manually).
In the Quantity field, enter the quantity of goods on the invoice.
Enter a zero-rated tax code.
Choose Simulate.
A dialog box appears with a list of the postings that will be made to Financial Accounting (FI).
Choose   Post.
Note down the document number (commercial invoice number)
Capturing Excise invoice (Bill of Entry)
Menu path : India Localisation menu (J1ILN)  Procurement  Excise Invoice  Incoming Excise Invoice  Individual Processing  Capture/Display.
In the top line:
Select Capture Excise Invoice
Select Purchase Order.
Enter the purchase order related to the bill of entry.
Choose
A dialog box appears.
3.     Enter the number of the invoice that you entered for the bill of entry and choose
If you need to enter any other purchase orders, enter the number in the top line as for step 3.
Note that this time, you do not need to enter the invoice number.
Enter other data as required.
Note that the countervailing duty is displayed in the basic excise duty fields.
Enter the bill of entry number and date in the excise invoice number and Doc date field respectively
Save the excise invoice.
Post goods receipt (MIGO)
Menu Path: Logistics  Materials Management  Inventory management Goods movement  goods receipt  for purchase order Purchase order no. Known (MIGO)
Enter the PO number
Select
Select   and then
Note down the Goods receipt number
Post Excise Invoice (Bill of Entry)
Menu path : India Localisation menu (J1ILN)  Procurement  Excise Invoice  Incoming Excise Invoice  Individual Processing  Change/Display/Post/Cancel.
Select Post CENVAT and Vendor Excise Invoice
Enter the number of the excise invoice that you created for the bill of entry.
Check that the data is correct.
Choose   Simulate CENVAT
A dialog box appears with a list of the accounting entries that will be made to transfer the CVD from the clearing account to the excise duty account.
To close the dialog box, choose .
If the data is correct, the signal is   choose Post CENVAT.
The system posts the CENVAT (CVD Amount) and creates a corresponding entry in Part II or the appropriate excise register.
this may help u
Pardeep Malik

Import Scenario_Plz Help

Hi Gurus,
My Client (Implementation) is having the Import Scenarios, but i have not used it before. Hence want to share some useful guideline from you people.
Want to know what are all the necessary and important things to be taken care off. I know how to run the Import Pricing and Procurement Process. But what are the other things needed and also i'm not aware of the Import view in Material Master. Is the view necessary to maintain?
Plz provide the necessary guideline and information so that i can atleast start my work.
Thanks.
Akshay

Imports view in material master has got nothing to do with the process per se,
Here is the documentation available For imports in India.
External Procurement (Imports)
Purpose
This process shows you how to handle the countervailing duty (CVD) on imports, which is levied in place of excise duty. Unlike other forms of customs duties, such as basic customs duty or special customs duty, you can credit CVD paid on imports to your CENVAT account.
Prerequisites
Vendor Master Record for Customs Office
Create a vendor master record for the customs office, so that you can create liabilities for the CVD (see step 3 in the process flow).
Condition Type for CVD
The system handles CVD using a condition type for planned delivery costs. Specify which condition type you use in Customizing for Logistics u2013 General, by choosing Taxes on Goods Movements ® India ® Basic Settings ® Determination of Excise Duty ® Excise Defaults.
For more information, see Planned Delivery Costs.
CVD Clearing Account
When you post CVD to a CENVAT account (see step 5 below), the system debits the CVD to the BED account and credits it to a CVD clearing account.
Specify which G/L account you want to use as the CVD clearing account, in Customizing for Logistics u2013 General, by choosing Taxes on Goods Movements ® India ® Basic Settings ® Maintain Company Code Settings.
Process Flow
You create a purchase order for the goods that you want and sent it to the vendor.
For each material that you will have to pay CVD on when it comes through customs, you enter the CVD as a pricing condition.
The vendor ships the goods to you.
When the goods arrive in India, they go through customs. The customs officers issue a bill of entry for the goods, which is in effect an invoice for the CVD on the goods. Once they have inspected the goods, they send them on to you.
The goods arrive at your plant, together with the bill of entry. In order to record the bill of entry in the system:
The excise clerk enters an invoice for the bill of entry
In Accounts Payable (FI-AP), the system creates a new vendor item for the CVD at the customs office. The item is offset to the CVD clearing account.
He then captures an excise invoice for the bill of entry
The warehouseman posts the goods receipt.
The excise supervisor posts the excise invoice.
The excise clerk enters the vendor invoice for the materials, following the standard procedure.
Creating Purchase Orders
Use
You follow this procedure to create a purchase order for imports.
Country Version India contains a sample pricing procedure for imports, JIMPOR.
Procedure
Create a purchase order for the materials that you want to order using the standard procedure, but when you fill out the item information, make sure that you observe the following:
Invoice tab
Enter a zero-rate tax code
Deselect GR-based IV
Conditions tab
Select the countervailing duty (CVD) condition and choose .
In the Rate field, enter the rate of CVD that will be levied on the material when it arrives at customs.
In the vendor field, enter the vendor master record that you have created for the customs office.
Then, once the vendor has delivered the goods and you enter the invoice, the system will automatically credit the CVD liability to the customs office.
Entering Invoices for Bills of Entry
To enter an invoice for a bill of entry, you follow the standard invoice verification procedure, but make sure you observe the following:
Header Data
Basic data tab
In the Amount field, enter the amount of countervailing duty (CVD) stated on the bill of entry in rupees.
Do not enter any other taxes.
Details tab
Assuming you specified in the purchase order that the CVD was to be paid to the customs office, the system shows the customs office as the vendor. If not, enter the customs officeu2019s vendor master record in the Inv. party (Invoicing party) field.
Line Items
On the PO reference tab, enter data as follows:
Enter the number of the purchase order related to this delivery.
If you only created one purchase order for the goods, enter the purchase order number and select Planned delivery costs.
If you sent more than one purchase order to the vendor and it sent you all of the ordered materials together in one shipment:
Choose .
Enter all of the purchase order numbers in the table.
Select Planned delivery costs.
Select Deliveries and deselect Returns.
Choose Adopt.
In both cases, the system displays the line items in the line item overview.
For each line item:
In the Amount field, enter the amount of CVD on the item (if you have more than one item, you may have to work the amount out manually).
In the Quantity field, enter the quantity of goods on the invoice.
Enter a zero-rated tax code.
Choose Simulate.
A dialog box appears with a list of the postings that will be made to Financial Accounting (FI).
Choose Post.
Capturing Excise Invoices for Bills of Entry
From the SAP Easy Access screen, choose Indirect Taxes ® Procurement ® Excise Invoice ® Incoming Excise Invoice ® Individual Processing ® Capture/Display.
In the top line:
Select Capture Excise Invoice
Select Purchase Order.
Enter the purchase order related to the bill of entry.
Choose .
A dialog box appears.
Enter the number of the invoice that you entered for the bill of entry and choose .
If you need to enter any other purchase orders, enter the number in the top line as for step 3.
Note that this time, you do not need to enter the invoice number.
Enter other data as required.
Note that the countervailing duty is displayed in the basic excise duty fields.
Save the excise invoice.
Entering Goods Receipts
Use
In this procedure, you record the receipt of the goods from the vendor abroad, following the standard procedure.
Procedure
From the SAP Easy Access screen, choose Logistics ® Materials Management ® Inventory Management ® Goods Movement ® Goods Receipt ® For Purchase Order ® GR for Purchase Order.
In the top line, enter the purchase order number and choose .
A dialog box appears.
Enter the number of the excise invoice that you created for the bill of entry and choose .
If you need to enter more purchase orders u2013 for example, if you sent the vendor more than one purchase order and it sent you back all the ordered materials in a single delivery u2013 for each purchase order, enter the number in the top line and choose .
Check that the line items in the goods receipt are correct.
Save the goods receipt.
Result
The system creates:
A goods receipt document
An accounting document
An entry for the goods receipt in Part I of the appropriate excise register
Posting Excise Invoices
From the SAP Easy Access screen, choose Indirect Taxes ® Procurement ® Excise Invoice ® Incoming Excise Invoice ® Individual Processing ® Change/Display/Post/Cancel.
Select Post CENVAT and Vendor Excise Invoice.
Enter the number of the excise invoice that you created for the bill of entry.
Check that the data is correct.
Choose Simulate CENVAT.
A dialog box appears with a list of the accounting entries that will be made to transfer the CVD from the clearing account to the excise duty account.
To close the dialog box, choose .
If the data is correct, choose Post CENVAT.
The system posts the CENVAT and creates a corresponding entry in Part II or the appropriate excise register

At the end of my patience with BT

Two weeks ago, a rushed delivery driver rounding the tight corner in the dark outside of my house crashed into my telegraph pole (actually on the roadside). It made a very loud noise, I rushed outside but he had driven away leaving part of the vans trim behind (which I have still got). I find it hard to believe that the instant problems that I have had with my telephone and broadband since then are not connected. Initially I noticed that the telephone line was very noisy, then I noticed that the broadband (usually 6.5-ish MBps) was much reduced - I used the BT Wholesale Speedtest and discovered that it was 3.9 MBps,
I contacted Technical help, going through the checks they identified that when we unplugged the broadband line the telephone instantly cleaned up, they ordered me a replacement Hub as they felt the original was faulty (they were not interested in the Telegraph pole story). The Hub arrived 2 days later and I fitted it - no change, I called in the problem again and spend a couple of hours going through all of the checks, including getting cut off a couple of times during transfers between Departments which necessitated calling in again, starting from scratch. It was suggested that the reduced IP profile and slow speeds was the result of the new Hub not being stabilised and so I was asked to leave it a few days, if it hadn't levelled out, call it in again.
It didn't magically mend itself. I spend another couple of hours trying to get to someone who can help but 'the script' is unavavoidable. I was cut off at least twice being transferred to 'Level 2' which meant 'start again from scratch'. Because of the noisy line and the amount of time involved I also tried the Online Live Chat on 3 or 4 occasions but was unable to get anywhere - it is so easy to get 're-queued' when the problem outstrips the agents grade, Everyone was very kind and caring using the exact same apologetic phrases, no-one owned the problem enough to solve it. I asked to be transferred to the department who would handle my cancellation, at last, someone based in the UK!! I vented my total frustration and she was most sympathetic, I explained that the offshore call-centre and the convoluted telephone system was not working for me, she was sure that the engineer who I had been allocated for the next day would sort everything out for me, on the spot. I relented putting my total disatisfaction down to the fact that within the last 10 days I had probably devoted 12 hours to simply reporting, testing, waiting on hold for an advisor, or using the Live Chat - like everyone else - I simply don't have time for that the week before Christmas. I am a Phone, Broadband and Vision customer, Vision is useless with low speed, phones are useless when so noisy, broadband is pointless when contantly dropping out.
The engineer visited, he replaced the main socket to a brand-new one as the existing socket (although the newer vision style, one socket above the other) was known to have issues. The phone was quiet, broadband showed 4.5 MBps but that was because the IP Profile was 4.5MBps - he suggeated I call it in and get the Profile reset. As he left I was on the phone, I waited 12 minutes to get through to 'stage 1' and noticed that as time passed the a noise started and grew to the same level as before his visit, I then spent another 3 hours reporting the problem, getting disconnected, starting again, getting cut-off when line testing whilst I was invited to accept a call on my mobile which being in a poor reception area was always going to be a bad option, then getting cut-off again between transfers to 'Level 2' and restarting the whole thing from scratch. Ultimately a very nice Level 2 lady promised me that unlike my experience to date, she would personally ensure that my Profile was improved and call me the next morning (today) between 9 and 10am to confirm everything was ok and if not, send out an engineer. By 10pm last night I indeed had a connection speed of 6.9MBps, the phone line was quiet, my Profile was 7.1MBps. She called this morning and I thanked her for her help and we went our seperate ways.
Twenty minutes after her call it rained, the phone line became very noisy, my connection speed dropped to 2.5MBps dropping out every 5 minutes, disaster. I called it in again, another wasted 2 hours that I will never get back, only cut off twice this time, on one occasion I got a voice mail message saying "we were cut off, call in again and someone will help you" I felt quite angry by that point. On my final try I got through to someone who listened and has arranged an engineer for Tuesday (Christmas Eve!) but that as he can see nothing wrong with the line, and as the noise cleared up during the course of our conversation, that I will possibly get charged £129 for the privilige. Throughout all of this, no-one would consider the Telegraph pole damage as a potention cause of a HR fault, especially in the presence of water from rain. I have tried to get it across but one of the Bangalore crowd just gave me Openreach's telephone number to get it sorted, I only realised that was a 'get rid of him' tactic when the chap at Openreach said that basically they only deal with poles knocked over or dangerous in some other way.
The last Adviser suggested I left it a few days and if not resolved call it in again, it was 13.03pm, I explained that it had taken from 10am to get to that stage with him, there was no way I was going to start from scratch reporting the same problem on Monday, he promised to call me on Monday (the day before the engineer visit was arranged) so we had time to cancel it if all was well (although as nothing was being done in the meantime, no IP profile reset etc it was most unlikely to mend itself by my past experience) He thought it was probably a faulty Hub, he asked me to refit the original which I did, the inevitabilty of the eventual fail is so draining.
I live in a Rural area, there is no fibre optic, I have spent the last few minutes prior to registering on this forum investigating Satellite Broadband. Why can BT simply not send one person, capable of broadband AND phone? Why is the Indian Call-Centre so regimented in adhering to a standard script showing almost no initiative. What ever happened to the UK Call-Centre? Most importantly, bearing in mind that my current fault is the same as it has been since the van-crash - what do you Moderators suggest that I get the engineer to specifically do if on Tuesday when he turns up he finds 'no-issue'? - ask him to wait for it to rain?
Apologies for this long rant but the inability to talk to a UK based, free-thinking Technical Help and Customer Service Departments must be costing a fortune. Forget the savings in running the technicians abroad, they cannot possible offset the wasted time, replacement equipment thats not needed, engineer visits that are not addressing the real issues (my first engineer was telephone, not broadband) and the resulting customer disatisfaction must force customers to leave BT in droves. I used to be with Plus Net and only transferred to get Vision, Bt own Plus Net, they could learn a great deal from their Customer Service model, this is all so sad.
Regards
Scott
Solved!
Go to Solution.

Engineer called on Christmas Eve and diagnosed a HR fault which he struggled to find. In the end he re-routed the line feed back to the exchange (700 metres away), found the connection in the exchange, came back to the house and the phone line was silent and the broadband experienced a solid connection. Since then I have had a 4.8/4.9MBps connection as the IP profile is set at 5MB. I received a call from the Tech in Bangalore who put forward a reset for me but being by that time 5pm on Christmas Eve It would be unreasonable to expect it to be implimented before the end of play on Friday 27th - so I am being patient.
Many of us, who have vast experience, feel frustrated by the call-centre 'script' system that treats us all the same ("have you tried turning it off and on again? What colours are the lights on the front of the hub?"!!!) But just how do you get the Call Centre staff to appreciate that some of us can diagnose quite complicated problems on our own, and only contact them when we know an engineer is required on-site? Personally I would PAY to have a way of contacting a UK based BT Tech Support that could listen and respond appropriately, for BT, surely that would save them time and money too.
So other than the IP profile issue this is now solved, it was a High Resistance fault, I told them that when I first reported it on about 12th December (at which point the Bangalore Call Centre Chap said "what is a HR fault?" - I had to explain it). Since then I have spent probably 14 very frustrating hours on the telephone to BT (in the busiest week of the year), had two engineer visits (the first was a 'phone only' subcontractor not trained in broadband, the second fixed the issue) and I have also been supplied with a new Hub (which was unnecessary, I did point that out) and I am left feeling let down by their inability to listen and consider that the customer may have been right.
If the speed issue is not resolved I will re-post stage two of this saga, other than that I do hope that I do not need to come back to post on the forum again. Simple faults turn into extended and unbelievable drama thanks to the way BT organise their customer service nowadays, everyone has at least one story, some have many. I have 10 months of my contract left, maybe I should go back to PlusNet ? They have UK based sensible staff and when I have experienced a fault in the past I have left it to them to bludgen BT engineering into mending the infrastructure, saving me doing do the leg-work, wasting all this time and getting frustrated and stressed myself.
For those still struggling with the BT behemoth I sympathise, I hope that you are lucky enough to get through to someone who takes you seriously and does not let go of your problem until it is solved.
Lets all hope for a Happy, Prosperous and Fault-Free New Year!
Regards
Scott

VT02n : User Exit (Urgent)

Hi all,
I have a requirement where in i need to incorporate some logic when the user presses the Exit and Cancel Button in VT02N based on the function code for eg.
for Exit FC (MM_BEEN) and For Cancel (MM_ABBR).Can anyone tell me the user exit which gets triggered so that i can incoporate my logic according to Function code like ( if sy-ucomm = 'MM_BEEN' . do something) .
Many Thanks in Advnace
Cheers
Ahmed

Transaction Code - VT02                     Old: Change Shipment
Exit Name           Description
V56AFCCH            Shipment processing: Check function code allowed
V56AGTAR            User Exit for Filtering Shipping Unit Calculation
V56ARCHV            Customer-spec. checks for archiving shipments
V56ATKTX            Change the number of lines for text input in shipment
V56BMOD             Transportation processing: Field modification
V56DISTZ            Shipment Processing: Determine Distance
V56FCOPY            Shipment processing: Copy delivery data
V56FSTAT            Shipment processing: Activities when setting a status
V56L0001            Status of Shipments for a Delivery
V56LDELI            Read Delivery Data for Shipment Processing
V56LOCID            Shipment Processing: Determine Location Identification
V56MVT04            Extensions for Collective Processing of Shipments
V56SLDET            Shipment processing: Leg determination
V56TDLIF            Filter Delivery Items for Shipment
V56UCHCH            Shipment processing: Check whether changes were made
V56UCHCO            Check shipments are complete
V56UDLUP            Obsolete as of 4.6C: Delivery Update on Delivery Routines
V56UNUMB            Shipment number allocation
V56USTAT            User-individual definition of transportation planning status
V56USVDO            Update new objects for transport
V56USVDP            Preparation for updating new objects for transport?
MV56AINI            Initialization of transaction control for transportation
No of Exits:         22
USER EXIT
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sapgenie.com/abap/code/abap26.htm
http://www.sap-img.com/abap/what-is-user-exits.htm
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
http://www.easymarketplace.de/userexit.php
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sappoint.com/abap/userexit.pdfUser-Exit
http://www.sap-img.com/ab038.htm
http://help.sap.com/saphelp_46c/helpdata/en/64/72369adc56d11195100060b03c6b76/frameset.htm
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sap-img.com/abap/what-is-user-exits.htm
http://expertanswercenter.techtarget.com/eac/knowledgebaseAnswer/0,295199,sid63_gci982756,00.html
Rewards if useful.........
Minal

Import PO-MIRO

Hi all
when i do the MIRO (Custom Duty etc)for Import PO
the system through the following message
"Tax code V0 country IN does not exist in procedure TAXINN
Message no. FF713"
although we have already maintained tax code V0 in FTXP
and the domestic Cycle Miro is ok but we encounter this problem in Import PO case
Can anybody help me out Please
Thanks
Edited by: JAM SAP on Feb 6, 2008 5:40 AM
Edited by: JAM SAP on Feb 7, 2008 5:06 AM

Hi,
Go to OBCL remove the assigned taxcode to company code.
When working with TAXINN, assign taxcode to country in Logistics general-tax on goods movement-india-basic settings-condition based excise determination----assign taxcode to company code.
Check it..
Maintain FV11.
For import in PO , a dummy taxcode is maintained and deselect GR based IV.
In MIRO, enter tax code same u entered in PO and select planned delivery costs.
hope you understood...
Regards,
Smitha
Edited by: Smitha Joshi on Feb 6, 2008 8:12 AM

Hierarchy ALV and LinkToURL and row colors

Hi!
I've to implement a hierarchy ALV with two hierarchy columns, which should appear as LinktoURL (different URLs).
The Hierarchy-header-line should be displayed in an other color then the other rows.
Popins are not supported by ALV? This could help, but the displayed table must be printable (PDF), that's why I'm focused to ALV!
Is this possible? If yes, please give me hints you to implement these functionality!
Kind regards and thanks in advance!
Peter

Hi,
to use Cancel button in dialog based on class cl_salv_table, define your own gui-status or use an existing from standard program, for example gui-status ST850 from program SAPLKKB.
Look here for the complete example:
[http://www.kerum.pl/infodepot/00003]
regards,
Kris

Service invoice

hi,
here when i go for service invoice verification, when i entered service entry sheet no., then no item appears ,
then i go in PO , cheacked the PO , there is the indicator deselected service based IV, GR BASED IV IS ON,
can i modify, in PO , because i already done the service acceptance sheet entry?

you can not change the PO now. Do IV w.r.t. PO instead of SES.
Regards,
Sandeep

Issue in Banking Module

Hi All,
        I have a typical issue which i am unable to resolve. The scenario is, the user has created 2 Incoming Payments of amount INR 60,000.00 dated 26/02/09 and 28/02/09 with the same cheque number. Also, he has created two deposits and cancelled one of the deposits.
                                                         Now in the balance sheet, its showing a difference of 60,000.00 in cheques in hand! I tried to cancel the Incoming payment based on which deposit was made and cancelled. However, i am not able to cancel this Incoming payment as i get a system message " cannot cancel incoming payment as the cheque has been deposited, endorsed or cancelled" the user wants the incoming payment to be cancelled on the date it was created, i.e. 26/02/09. How do i handle this??? Looking forward for a suggestion
Thanks in advance,
Joseph Antony

Thanks Gordon,
                        Will try this solution.
Thanks,
Joseph
Edited by: Paulo Calado on Jun 15, 2009 6:09 PM

Cancel GR & deselect GR Based IV

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