Cancel order as guest

Hi
I want to cancel an existing order that was not yet shipped.
When I created the order I did it as guest, without using the apple ID.
Now I cannot cancel the order as it is not related to any apple id.
How can I proceed to cancel this order online?
Thanks

Usually when you checkout as a guest, Apple finds the Apple ID to that email address or creates a new Apple ID.
If you did not specify a password prior to checkout, then no Apple ID has been created, if you did, then there is a Apple ID associated with that order.
Otherwise, Ring Apple, and explain.

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I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that the account is not authorised

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that I am not authorised to do anything on the account in relation to the transaction. What should I do?

You can view and edit your orders without an Apple ID by logging in with your order number, along with the shipping zip code or email address.
I copied the text posted above from this website.
http://store.apple.com/us/help/viewing_changing_orders
Click or tap on the Order Status link here and you should be able to type in the order number and your zip code.
To view or edit your Apple Online Store order, visit online Order Status and log in with your Apple ID and password.

Dreaded Canceled Orders for over a year!

Hi,
I have no idea why, but I am constantly getting canceled orders for the past year, and it is beyond frustrating (and clearly happening to many). It says that BBY can't verify my information. My information hasnt changed, so clearly it's not on my end. I've called more than 20 times and have gotten the run around. First, I get a rep saying my card didn't work...the same card I just used at CVS. Called my card company, and they said merchant never even tried. Decided to try later in the day, and same thing. Tried a different card...same thing. Canceled. Called again, and was told someone would call in 3-5 days...same story. No one calls. I swear I'm at my end. I'm going to use up my remaining reward zone certificates, cancel my BBY credit card, and use Amazon more than I do now.
Why is there no solution to this ongoing problem?

Hello TumTum39,
With the popularity of shopping online continuing to increase, I can understand why you may be frustrated with continuously having your orders canceled. Generally if you receive an email stating we were unable to verify your information, it was due to information not matching to what we have on file, or a spelling error.
With that said, I was able to locate a few of your recently canceled orders. I am reaching out to our support teams in regards to this issue, and will reach back out to you when I have further information. If you should have any questions in the meantime, please let me know. I greatly appreciate your patience as we review this issue!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

BB cancels order due to payment glitch - Customer Service refuses to honor

After 2+half hours on the phone this morning trying to get the cancelled order reinstated and payment method corrected, Customer Service says 'too bad, so sad, go away & have a nice day, we will not honor the order'.
If there's any kind of problem with your order, I highly recommend to call into a Rep if your order contains price-sensitve items.
DO NOT follow the directions on the website nor in the emails. You will be extremely disappointed by (lack of) Customer Service.
I was not trying to get something for nothing. I placed the order in good faith on Monday. Tuesday I see the email stating "a problem with payment". Following the directions, I re-enter my credit card information and resubmit (once). All appears well, until I check on the order this (Wed) morning. My order was cancelled. Surely, BB will correct this obvious error, considering a prior order on the same day went through just fine, I thought. After all, I'm trying to give them my business on a rather large Home Theater purchase.
It was challenging just from the logistics of the phone experience. Must've been a busy morning and BB was also having phone issues. I waited patiently for the 1st answer at 25 minutes (VRU said 10-12), after explaining, the Rep tried to transfer me to a Supervisor for another 30 minutes. I was disconnected when one picked up. Had to cold call back in and endure another 15 minute wait (VRU said 4-7), the Rep tried to pull up notes from 1st call and gave up after another 10 minutes. After explaining, she attempted to transfer to her Supervisor for 45 minutes. I was on the call with her for ~80 minutes. When I finally spoke to a Supervisor, I was accused of trying to 'cheat the process' and 'ask her to commit policy violation'. She had facts, logs and order details in front of her and I was still treated this way.
Ultimately, she told me there was nothing more she would try to do and would not 'deal with me any longer'.
This is the absolute worst Customer Service that I have ever had. No attempt by BB to make the situation right by honoring the order placed on Monday.
Request to BB management;
1. Make it Right! reinstate my order.
2. Fix your payment issues and process/policy for cancelling orders. Contact customers proactively when your systems fail and orders fallout.
3. Fix your CS policies and escalation process. The initial Rep should have been able to resolve the order issue.
4. Fix your phone system and/or transfer process.
5. Remind your CS Reps not to insult/accuse your paying Customers. Potential churn is cheaper to keep than acquire.
6. Your ad campaign is laughable "No one claims they are the worst." Your CS dept confirmed that you are far from the Best.
p.s. Case# available if you want to research why I'm unlikely to shop BB in the future.
Solved!
Go to Solution.

Good afternoon drenken,
After placing an order for a significant home theater purchase on Cyber Monday, I’m sure you were ecstatic in your shopping experience and couldn’t wait to receive your devices! It is utterly disheartening to hear that this experience may have turned into a rather dreadful one so quickly.
I’m glad to hear that you were able to attempt updating your billing information on BestBuy.com. Generally this option alleviates some hassle for customers who would rather not contact us via phone to update such information, which can take some time given the high call volumes this time of year. It is regrettable to hear that it didn’t go as expected for you, due to the strange issues with the order.
I imagine your frustration only grew from when you received the cancelation email to when you had difficulties acquiring assistance over the phone afterward. I sincerely apologize for any dismay this entire experience may have caused you. It does not sound at all like this experience would have left you with an appropriate representation of our company.
Unfortunately, once an order is canceled, we are unable to reinstate it. The only option would be to replace the order. Typically if an order is canceled, we would not be able to honor the sale prices if they are no longer current. With that said, I was able to review your order and it would appear that the same card was successfully used on a subsequent order , leaving this to be quite the peculiar occurrence.
I am sending you a private message to you with further details in regards to this order and to see what other options we may have for you, as I can understand why this experience may be so displeasing. You may check your private messages once you have signed into the forum by clicking the envelope icon in the top right corner of the page.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Need to pass in line charges when cancel order line using API?

Hi,
Do we need to pass in line charges (charges, freight cost) when cancel order line using Oe_Order_Pub.Process_Order API?

I found the answer to my own question:
Yes it is a supported feature. It is documented on the following page:
http://help.adobe.com/en_US/FlashPlatform/reference/actionscript/3/flash/desktop/NativeApp lication.html#event:invoke
When you subscribe to the invoke event of the NativeApplication it will subsequently dispatch the event and you read the e.arguments Array object to get the startup arguments passed into the native application.

Getting back a cancelled order

Hi SAP Gurus,
we've implemented an SRM extended classic scenario with the R/3 as the back end system.
I would like to know if there is a chance to get back a cancelled order: are there any specific flags I should put on a specific table using the tx bbp_pd?
Thank you very much for your tip.
Giovanni

How can I get the ArrayList to populate in the same order as the database results??I'd guess they are in the same order as the database results. A question for you: what does an order by clause do?
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Problem with purchase orders and cancelling order lines

Hi,
We have a problem with purchase orders and cancelling order lines. For example we have created PO no. 4300291277:
We have made a GR 5000186897 on 03.09.2010 amount 1.920 and tried to cancel it with GR 5000208866, but it takes the invoice amount 1.724 instead of 1.920. What is the correct way to undo this orders, so we cancel the 1.920 and not the 1.724?
Please help me, your help will be highly appreciated.
Regards,
Najma.

hi,
You have to cancel the IR first...and then do cancel the GR...
yes, there will be diff. in the price(if the price changes in bwtn)..if no changes in the price , the price will taken as old one..
Process:
1. Cancel IR
2. Then cancel GR..
3. then go the PO and try to delete the line item..
Regards
Priyanka.P

I can not convert pdf to word ,because file over 100 mb . how can I do ? if I can not convert file ,how can I cancel order ?

I can not convert pdf to word ,because file over 100 mb . how can I do ? if I can not convert file ,how can I cancel order ?

To convert documents larger than 100 MB you will need Acrobat; you can download the 30-day trial from https://www.adobe.com/products/acrobat.html
To cancel a subscription follow http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialist reply and answer me? How can i do now ? Pay for useless????

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialists reply and answer me? How can i do now ? Pay for useless?

You may also be able to access https://store.apple.com/ in Safari, log into your account, and review recent purchases (and cancel any that haven't shipped yet).

Refund against a cancel order

Hello,
I ancelled an order for some issue and placed a new order in its place. The cancelled order number is {edited for privacy}. I am yet to receive the security deposit against this order and it has been more than a month. I called support number multiple times but am not getting a proper response.
Does anyone know what should I do?
Regards,
Ramakant
Solved!
Go to Solution.

Please allow two business days for a reply.

Bex Query to calculate canceled order value

Hi experts,
I am using the 0SD_C03 infoCube to stock the SD data, I want to calculate the net value of canceled orders.
In the 2LIS_11_VAHDR, there is a field "AUGRU", when it is filled, it means that the order is canceled.
In the 2LIS_11_VAITM, I have the net value of different order items.
The two above extractors load data to the InfoCube, the first one, 2LIS_11_VAHDR fill the 0ORD_REASON that is mapped to AUGRU. The second one, 2LIS_11_VAITM, fills the 0NET_VAL that is mapped to NETWR.
The query in SQL looks like:
Select 0NET_VAL from 0SD_C03 where VBELN in (Select VBELN from 0SD_C03 where 0ORD_REASON <> "")
How can I do this with Bex query?
Thank's a lot.
Abdess,

Hi Sunil,
Like I explained above,
The 0Ord_Reason is filled only by the extractor 2LIS_11_VAHDR which dosen't give any value for the orders value, the 2LIS_11_VAITM dosen't fill the 0Ord_Reason InfoCube but it fills the orders value InfoObject.
So if I restrict with 0ord_reason by excluding blank values, I will get 0 in the measure 0NET_VAL.
Abdess,

HT201303 I need to cancel order I made its charging me monthly.....I thought I cancel abt 2 months ago.

How can I cancel order made on itune?

If it's an auto-renewing subscription then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

How to cancel "Order Line Fulfilled"?

Dears,
When I want cancel order ,it display :
"You are not allowed to cancel Order Line because:
Line Fulfilled"
Is there any method to cancel the order line? Which column decide order line Fulfilled??

Hi Sandeep Gandhi ,
Thank you for your response.
1.I wonder why the creditonly line created manually can be cancelled from screen?Also after lines be booked .
But the retrobill line cannot cancel although the line status ='Entered'.
2.I don't wnat canceling from sql but try to make the line not become "Fulfilled" before line created.

HT204088 To cancel order named "MINI Motor HD" (Order ID: MG*****X23)

Dear Sir,
To cancel order named “MINI Motor HD” (Order ID: MG*****X23) APPLE ITunes A/c for USD19.99 at 23rd Nov.2012. Due to wrong press purchase button with no an intention under my Credit Card
Thank you.
Yours faithfully
Danny CK Khor (Mr.)
<Personal Information Edited by Host>

These are user-to-user forums, you are not talking to Apple here.
All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Raw Material Price Change When cancelled Order

Dears Experts ,
I have issue when cancel production order and if there any change in prices in raw material it will directly carry out the Cost (price) differences
to Production Variance .
and Report KOC4 [ Variance Category ] is not displayed the above variance .
So i guess if i carry out the price variance for cancellation order to revalaution variance account i think this right solution .
i updated OBYC -> PRD -> PRF to revaluation variance but i face a other problem when orders settled it carry out for revaluation account not production variance account .
and OBYC -> PRD -> PRA Purchase Price Variance Account .
Could You please advise me what can i do to match the production variance account with KOC4 .

Dear Rajneesh ,
Appreciate your professionalism of support ,
could you find the attached of valuation variant and other movement .
Material Master
Valuation Variant
Journal Of Confirmation Of production order
Journal Of Cancellation of Confirmation production order

Cancel order as guest

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