Getting back a cancelled order

Hi SAP Gurus,
we've implemented an SRM extended classic scenario with the R/3 as the back end system.
I would like to know if there is a chance to get back a cancelled order: are there any specific flags I should put on a specific table using the tx bbp_pd?
Thank you very much for your tip.
Giovanni

How can I get the ArrayList to populate in the same order as the database results??I'd guess they are in the same order as the database results. A question for you: what does an order by clause do?
db

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How to get back the deleted order in EBP in to SRM-for which R/3 ord.exists

Hi Sap gurus,
We have implemented extended classic scenario in SRM 5.5. The issue is one of the local EBP order is deleted from our SRM system. As a general rule the backend order is also to be deleted from the system. But to our strange the backend order is not deleted in the R/3 system. Now we want to get back the local EBP order in to our system. Is there a way we get this again in our EBP system?
In BBP_PD tcode we have one entry as below. By using the GUID of this order can we get the order back in to EBP?
HEADER I1040 DELETED X
Thanks & Regards
Satish

Hello psamp,
If your PO has status 'Deleted' in SRM, at header level, field DOC_CLOSED from BBP_PDHGP table should be set.
For PO status change, you can use CRM_STATUS_UPDATE function module with two rows in table JEST_UPD:
- one to inactive deleted status :
MANDT = your client,
OBJNR = PO Guid,
STAT = 'I1040',
INACT = 'X',
CHGNR = existing value + 1
- one to active ordered status:
MANDT = your client,
OBJNR = PO Guid,
STAT = 'I1043',
INACT = ' ',
CHGNR = existing value + 1
For header level, see BBP_HDRPROC_SET_STATUS_FLAGS function module.
Regards.
Laurent.

How do i get back my pre orders on ibooks

i accidently cancelled my ibooks that i pre ordered since the books werent downloading because i bought the with the ios 6. I want my books back or credit for them. Please help!!!

If your purchase was recorded on the iBook Store server, you should be able to simply select them from the store and re-download them. When you "repurchase" them, you'll get a notice from the store that you previously purchased them, and they'll download without charge. Note that preorders are only charged when the download begins, so preorders lost and not downloaded are null, and not billed to you.

Get back the Production order Value

Hi All,
I am running BDC to create Production order , everything works fine, but i dont know how to
captute the production order that has been created and is it true that long text can be uploaded only after creating production order ?
Thanks,
Siva

LSMW - direct input method:
Object 0001 Long text
Method 0001 (No selection)
Program Name /SAPDMC/SAP_LSMW_IMPORT_TEXTS
Program Type D Direct Input
Eg:
Structure: Header
OBJECT -> 'MATERIAL'
NAME -> 000001346041002000 (material no)
ID -> 'BEST'
SPRAS -> 'E'
Structure: Items
TEXTFORMAT -> '*'
TEXTLINE -> Long text

Iphone has been in recovery mode for 4 hours and hasn't come back to the home screen and how can i fix this and get it back to working order?

iphone has been in recovery mode for 4 hours and hasn't come back to the home screen and how can i fix this and get it back to working order?
the iphone 4S has been in recovery mode for a long time and i have tried to press and hold the power and home buttons until the apple symbols comes on the screen again but it stay on the screen until the screen turns off and doesn't come back on to the home screen and have tried to sync with mac and doesn't do anything it does display the itunes and cable icons for a while but then goes back to the apple symbol and doers nothing what can I do to fix this and not loose what is on the phone at all?

Hi, simonRM.
Thank you for visiting Apple Support Communities.
I understand that you are unable to restore your iPhone. Here are the best troubleshooting resources to start with when not being able to update or restore your iPhone.
If you can't update or restore your iPhone, iPad, or iPod touch
Resolve iOS update and restore errors in iTunes
-Jason H.

In my music i have lost the column right with the alphabetic order ... how can i get back ?

in my music i have lost the column right with the alphabetic order .. how can i get back ?

Hello Camcam369,
It sounds like you are not seeing the alphabet listed on the right when perusing songs, artists, or albums in the Music app. I recommend a couple of steps you can take to get it back.
The first thing I recommend is quitting and relaunching the applications on your iPod touch:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If you are still seeing the same issue after quitting and relaunching the Music app, I recommend restarting your iPod and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, the last thing I recommend is backing up and restoring your iPod touch:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M.

I cant get on my phone it saids i have to registered as a iphone developer program and i dont want to do that but i cant cancel and i cant get back on my phone can someone help me

i cant get on my phone it saids i have to registered as a iphone developer program and i dont want to do that but i cant cancel and i cant get back on my phone can someone help me

Were you running iOS 7 beta? If so, as a developer you need to log into the Developer forum for assistance.
Not a developer and running iOS 7 beta? Then you've stolen Apple's software and will receive absolutely no assistance from this forum. Enjoy your iBrick!

IOS 5 sorts photos randomly. How do I get back to viewing them in chronological order?

iOS 5 sorts photos randomly. How do I get back to viewing them in chronological order?

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In Library Manager it's the FIle -> Rebuild command)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

My computer will not open after in after I log in. What do i need to do in order to get back to my home screen?

My computer will not open after in after I log in. What do i need to do in order to get back to my home screen?

Hello kdeutsch86,
The article linked below details some useful troubleshooting steps that can also help resolve login issues.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Cheers,
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IPad is "frozen" whilst in Draft email. Cannot cancel, delete nor get back to my emails. Help !

IPad is "frozen" whilst in Draft email. Cannot get back to my emails, cannot cancel Draft. Help.

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

Dreaded Canceled Orders for over a year!

Hi,
I have no idea why, but I am constantly getting canceled orders for the past year, and it is beyond frustrating (and clearly happening to many). It says that BBY can't verify my information. My information hasnt changed, so clearly it's not on my end. I've called more than 20 times and have gotten the run around. First, I get a rep saying my card didn't work...the same card I just used at CVS. Called my card company, and they said merchant never even tried. Decided to try later in the day, and same thing. Tried a different card...same thing. Canceled. Called again, and was told someone would call in 3-5 days...same story. No one calls. I swear I'm at my end. I'm going to use up my remaining reward zone certificates, cancel my BBY credit card, and use Amazon more than I do now.
Why is there no solution to this ongoing problem?

Hello TumTum39,
With the popularity of shopping online continuing to increase, I can understand why you may be frustrated with continuously having your orders canceled. Generally if you receive an email stating we were unable to verify your information, it was due to information not matching to what we have on file, or a spelling error.
With that said, I was able to locate a few of your recently canceled orders. I am reaching out to our support teams in regards to this issue, and will reach back out to you when I have further information. If you should have any questions in the meantime, please let me know. I greatly appreciate your patience as we review this issue!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

BB cancels order due to payment glitch - Customer Service refuses to honor

After 2+half hours on the phone this morning trying to get the cancelled order reinstated and payment method corrected, Customer Service says 'too bad, so sad, go away & have a nice day, we will not honor the order'.
If there's any kind of problem with your order, I highly recommend to call into a Rep if your order contains price-sensitve items.
DO NOT follow the directions on the website nor in the emails. You will be extremely disappointed by (lack of) Customer Service.
I was not trying to get something for nothing. I placed the order in good faith on Monday. Tuesday I see the email stating "a problem with payment". Following the directions, I re-enter my credit card information and resubmit (once). All appears well, until I check on the order this (Wed) morning. My order was cancelled. Surely, BB will correct this obvious error, considering a prior order on the same day went through just fine, I thought. After all, I'm trying to give them my business on a rather large Home Theater purchase.
It was challenging just from the logistics of the phone experience. Must've been a busy morning and BB was also having phone issues. I waited patiently for the 1st answer at 25 minutes (VRU said 10-12), after explaining, the Rep tried to transfer me to a Supervisor for another 30 minutes. I was disconnected when one picked up. Had to cold call back in and endure another 15 minute wait (VRU said 4-7), the Rep tried to pull up notes from 1st call and gave up after another 10 minutes. After explaining, she attempted to transfer to her Supervisor for 45 minutes. I was on the call with her for ~80 minutes. When I finally spoke to a Supervisor, I was accused of trying to 'cheat the process' and 'ask her to commit policy violation'. She had facts, logs and order details in front of her and I was still treated this way.
Ultimately, she told me there was nothing more she would try to do and would not 'deal with me any longer'.
This is the absolute worst Customer Service that I have ever had. No attempt by BB to make the situation right by honoring the order placed on Monday.
Request to BB management;
1. Make it Right! reinstate my order.
2. Fix your payment issues and process/policy for cancelling orders. Contact customers proactively when your systems fail and orders fallout.
3. Fix your CS policies and escalation process. The initial Rep should have been able to resolve the order issue.
4. Fix your phone system and/or transfer process.
5. Remind your CS Reps not to insult/accuse your paying Customers. Potential churn is cheaper to keep than acquire.
6. Your ad campaign is laughable "No one claims they are the worst." Your CS dept confirmed that you are far from the Best.
p.s. Case# available if you want to research why I'm unlikely to shop BB in the future.
Solved!
Go to Solution.

Good afternoon drenken,
After placing an order for a significant home theater purchase on Cyber Monday, I’m sure you were ecstatic in your shopping experience and couldn’t wait to receive your devices! It is utterly disheartening to hear that this experience may have turned into a rather dreadful one so quickly.
I’m glad to hear that you were able to attempt updating your billing information on BestBuy.com. Generally this option alleviates some hassle for customers who would rather not contact us via phone to update such information, which can take some time given the high call volumes this time of year. It is regrettable to hear that it didn’t go as expected for you, due to the strange issues with the order.
I imagine your frustration only grew from when you received the cancelation email to when you had difficulties acquiring assistance over the phone afterward. I sincerely apologize for any dismay this entire experience may have caused you. It does not sound at all like this experience would have left you with an appropriate representation of our company.
Unfortunately, once an order is canceled, we are unable to reinstate it. The only option would be to replace the order. Typically if an order is canceled, we would not be able to honor the sale prices if they are no longer current. With that said, I was able to review your order and it would appear that the same card was successfully used on a subsequent order , leaving this to be quite the peculiar occurrence.
I am sending you a private message to you with further details in regards to this order and to see what other options we may have for you, as I can understand why this experience may be so displeasing. You may check your private messages once you have signed into the forum by clicking the envelope icon in the top right corner of the page.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Canceled Orders: Unable to Verify Information

Since July 12, I have been having an issue with my online orders at Best Buy being canceled. A few minutes after I place an order I would receive an e-mail stating that my order was canceled, because Best Buy was unable to verify my information. This has become very frustrating and annoying not being able to order anything online at Best Buy after three weeks. So far, I have contacted customer service four times on this issue and they have yet to resolve this issue. The first time I called customer service the agent told me it was an issue with the credit card. Even though, I explained to them that I was able to use the same card everywhere else in this same time period, including a Best Buy store, without an issue. I even called the credit card company to make sure there was nothing wrong with the credit card. The credit card company could see the temporary charges from Best Buy for the canceled orders. The agent stated that they would have the back office team look at the issue. After not hearing from anyone I sent an e-mail to customer service. The agent replied back with really no information on what was going on, just that they have sent my concerns to Best Buy's local team for further investigation. Again, after not hearing from anyone I placed another call to customer service. While this agent tried everything they could, both the agent and their supervisor did not have any idea what was wrong. The agent stated that they would send my issue to the verification team. After two weeks of having orders canceled I sent another e-mail to customer service about this issue. The response back from customer service was that there doesn't appear to be a problem with the shipping address, so it's likely that Best Buy was not able to validate all the information on the order. The agent recommend trying to purchase the products from my local store and not online. I am annoyed that the agent would suggest this as both of the local stores are about an hour away from me and both local stores are smaller stores that do not carry everything. This is why I order online, so that I don't have to make this drive every time that I want to shop at Best Buy. After three frustrating weeks of trying to have this issue resolved I am hoping posting it in this form will get this issue solved for me. As I see in the form that other customers are having or had the same issue. I just cannot understand what information Best Buy cannot verify. If the credit card is being charged then the credit card information and the billing information is correct, or there would not be temporary charges on the credit card for the canceled orders. The last agent stated that there was no issue with the shipping address, the same shipping address that has been used for 10+ years on hundreds of online orders from Best Buy. So, what does that leave for Best Buy not to be able to verify? Is Best Buy trying to tell me that they no longer want this elite member to shop online at Best Buy anymore?

Hello cwb8,
Shopping on BestBuy.com should be enjoyable and not fraught with the kind of difficulties that you have described. Certainly creating aggravation was never our goal and I apologize that this appears to have been your experience.
Using the information you provided when you signed up for Best Buy Unboxed, I was able to locate your cancelled orders and have requested more information about your situation from my partners at BestBuy.com. I regret that I must impose upon your patience in the interim, but as soon as I have more details for you I will reply again to your message.
I'm very grateful that you brought your situation to our attention.
Sincerely,

Restoring canceled orders

So i was told by an apple csr on the 14th that i had to cancel and reorder my MBP to get the 1.83->2.0 upgrade. This, however, stuck me at the back of the line, and it's rather annoying.
Does apple restore canceled orders, so i could just get my original order and place in line back, or am i pretty much stuck with my new order?

Amen!
Same thing happened to me.
We shouldn't be blaming Apple or their reps. I don't think we all realize how difficult it would have been for them to send out a mass email that would clarify all important issues to their CS reps.
Dear all customer service reps.
Please not following changes to MBP orders.
1) All 1.67 orders will be automatically upgraded to a 1.83 and all 1.83 orders will be upgraded to a 2.0.
2) If anyone decides to upgrade ANY OTHER PART of their order (RAM, HD, Processor, etc...) this will send them to the back of the line. Engineering upgrade or not, cancelled or not, it WILL DELAY THEIR SHIPMENT.
Please explain this clearly.
Thank you,
Apple Management

Shipping date changed from 10/28 to unkown? Canceled order?

I ordered an iPhone 5s on 10/11. Since then, it has shown a ship date of 10/28, until last night. Now under the "expected ship date" it says "not available at this time". What in the world does that mean? Have these orders been pushed back, yet again? I ordered a 16gb space grey one and I thought those were shipping sooner than the gold ones. I am a brand new customer to Verizon wireless and I received an email last night saying my order was canceled. I called and they assured me that it is still in the system (once they finally found my order) and that it looked like somehow another order was "accidentally" placed by the system and that order was canceled. The weird thing is that the canceled order number is the same order number as the iPhone I ordered and not the Note 3's I ordered because I ordered them separately.
I've seen numerous posts about orders accidentally getting canceled. I don't understand how their system can be THIS bad. This isn't exactly appealing to someone who is a new customer of this company. I had no choice but to switch to Verizon from another company due to us moving and not having service anymore with our prior cell company. I'm a little frustrated.

While speaking to my "other" cell company getting my final bill in order, with the exception of that one line I am waiting to transfer, a rep there told me their grey and silver iPhones are shipping in 3-5 business days consistently. She even double checked when I was on the phone, for argument's sake, and confirmed it. I have ONE out of 3 lines left on my other provider due to the delayed shipping of the iPhone 5s. I am really trying to avoid having to pay another month's service there and have until November 2nd to port that last number over because my new billing cycle starts on the 3rd. If the shipping gets pushed back further, it's not going to be favorable for me and I'll end up paying 2 different companies for another month. I also can't just delete the other line or my daughter will be left at school without a phone and in this day and age, I'm not willing to do that.

Getting back a cancelled order

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