Cancelation fees

I've been researching getting out of contracts and I'm a little confused. Is it true that if I cancel service before the 2 year contract is up I pay $350-$10 x # of months paid in contract? Meaning that if I cancel one month before my contract is up I still pay $130?

That's lame. For some unfathomable reason (fair business practice?) I assumed it was a $15 per month deduction. Which has you paying the $350 over the term of your contract. This is my first smart phone, and after 25 years as a Verizon customer, I won't be back after my contract expires. Boost here I come!
Sent from my Verizon Wireless 4G LTE DROID

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Cancellation Fees AGAIN

To anyone reading these forums - if you're thinking of going to BT make sure you do your research and have a printed copy of the T&Cs handy at all times when discussing with them your bill, especially when leaving/cancelling.
I honestly thought this was resolved. Woke up this morning to find an email saying 'Final bill' and my heart did a jump as I thought this was the bill that said £0.
Background: I moved house and BT couldn't provide the same service at the new house and therefore said were liable to waive the fees for the contract being cancelled. Fair do's. All hunky dory. Then I received the bill saying I owed £79 cancellation fees. I spent nearly 2 hours on the phone speaking to 4 different people over two separate days (Sunday/Monday) to solve this. Your weekend staff in the 'Billing Department' need to be re-trained as they were rude and ill-informed. The lovely gentleman in your customer service on the Monday was fantastic and so helpful. The others were not. I was repeatedly told that I had cancelled mid-contract and the fees were to be paid. I argued diplomatically that they were wrong and was told I was wrong on all 3 times with the other members of staff. I eventually had enough, and contacted online (the previous time I couldn't as it was down) where Tracey eventually resolved the situation, cleared the fees and put a definite note on my account.
NEW BILL WOE: Received final bill of £124.43 in Broadband cancellation charges. It's there on that bill with the £79 fee waived. Once again, under Package, it says 'You cancelled this service while on contract - so this charge is for your Package to the end of your contract'. WHAT PART OF I DO NOT HAVE TO PAY FEES DO THESE PEOPLE NOT UNDERSTAND?! As you can tell this has really riled me as I thought this was resolved.
I am now online chatting to Anil who has said he has now resolved this for me, albeit without a reference number. I will be making a formal complaint as this is beyond a joke. The customer service staff have always been helpful, but as soon as I have to deal with anyone else it all goes to pot. Weekend billing staff didn't seem to be able to read notes on accounts or understand their company's own T&C's.
Hopefully this will be the last time I am writing on here and you people don't need to read my whinging.

Hi Nebski,
Welcome and thanks for posting.
I'm really sorry for the mix up with these charges. If we are unable to provide the service at your new address then cancellation charges definitely should not be raised.
No need to worry as I can get you sorted from here. Click on my username and under the "about me" section you'll see the link to get in touch with us. Please include the link to this thread when you complete the form.
Thanks very much,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to modify cancelation fees of participent while executing LSO_PSV1

Dear All,
Please let me know the solution for the following problem.
Scenario is :
Would like to modify cancellation fees of the participant at runtime while executing LSO_PSV1. In requirement, procedure of calculating cancellation fees is different than standard one, hence need to calculate cancellation fees at runtime as per requirement by client.
I tried to find out the BADi's/ user exits/ customer exists.
But dint get the useful one. Could you please help me out.
Many Thanks in advance,
~Prafull

Thanks for your reply.
Runtime means while cancellation of fees when popup comes and where we select the reason for the cancellation, it will automatically select the percentage for cancellation, according to this percentage it will calculate cancellation fees. In this popup we need to give customized reasons where cancellation percentages will be different...Hence we need to do calculations when user selects reason. We need the BADi or user exit or enhancement point where we can write our code which will be executed when that popup appears.
Am i able to clear the doubt. If no, please let me know to elaborate it more.
Thanks,
Prafull

Cancellation fees Student and Teacher eduction Creative Cloud

If you cannot provide proof for the Student and Teacher edition subscription of Creative Cloud and they cancel your subscription, do any cancellation fees apply?

Hi squarecloud,
Within the first 30 days there is no cancellation charges for the subscritption . You may refer to the cancelation FAQ's at : http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Cheers ,
Kartikay Sharma

Will comcast pay my directv early cancellation fees

Would Comcast pay any early cancellation fees i have with Directv to leave and come to Comcast?

No, but occasionally Comcast does run promotions that include gift cards. I've seen some gift cards go up to $300

3yr Custo Exp Pack Cancellation Fees!!!

I currently have 6 lines and dsl with Verizon. I am wandering how much the cancellation fees would be? I have heard all different things. Does anyone know?

In order to avoid board clutter, we ask that you post your topic on one board only.
Please look ---> HERE for replies to your topic. Thank you.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Do Cancellation Fees Apply to Extra Lines?

I'm currently the third line on a family plan with my parents, but I want to cancel my line and switch carriers. Are cancellation fees applicable to my line? Or is there a way to cancel without being charged?

For the record, any time while your line is suspended DOES NOT count towards fulfillment of your 24 month contract. You have to have 24 months of active service to finish your contract and cancel the line without an ETF (unless you have a 1 year contract, in which case, 12 months).
medic is right though, tell your parents you don't want to use the phone anymore and turn it off. Remove any texting or data packages that you can from the line and your cost as a add-on line will be minimal. If you have a phone that requires a data feature, swap it for an older basic phone that doesn't have that requirement so that you can remove the data package.

Creative cloud annual membership cancellation fees?

If I want to cancel an annual creative cloud membership, I've had for just over a year (renewed on feb 18th 2015), if I cancel it before the first renewed month, (march 18th 2015) will I still be charged the remaining 50% of fees for the year? Is there any way to cancel on my own or do I need to use Customer Support?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Transferring subsidized phones and cancellation fees

We have a family plan with four lines. For this question only two are relevant. We'll call them line A and line B and their owners User A and User B.
Both currently have dumbphones and both lines have phone upgrades available. User A wants to get a new smartphone, User B is happy with his old dumbphone. However, User A will be moving outside the US before the 2-year commitment that would be triggered by using the phone upgrade on her line would be over, and would like to keep the subsidized smartphone.
Would the following scenario work to keep the phone while avoiding getting hit with fees for breaking the 2 year contract?
- User B upgrades his phone to a smartphone, automatically renewing Line B's 2-year commitment.
- User B activates the new smartphone on Line B after the upgrade, then a day or two later deactivates the phone, reactivates his old dumb phone on Line B, and cancels data service on Line B.
- User A activates the new smartphone on Line A and uses it until it is time for her overseas move.
- Before moving, User A deactivates the smartphone and Line A is cancelled from the family plan. User A takes the deactivated phone with her to her new country and uses it there.
Thanks so much for your help and advice!

This will work fine, make sure User A picks a GSM-capable smartphone, preferably a 4g LTE one so that it's already international-unlocked, and make sure they pick one that allows inputting custom APN settings (sadly, not all of them do!).

I just signed up for Verizon 45 days ago and am unhappy with my service? I have decided to switch to another service provider. Are there any other cancellation fees on top of the $350 per line fee? Am I stuck with the phone?

I just signed up with Verizon 45 days ago and am unhappy with my service. I know about the ETF fee of $350/ per line but are there any other fees I will need to pay for the actual phone.

There are no other fees. You are not stuck with the phone, you can do whatever you would like to do with it.

What reaction, if any, can we expect from Verizon in regards to the T-Mobile program to pay early cancellations fees? (This is sort of a 2-part question)

A brief rundown here...over the last 7 or 8 years, I've had 2 carriers, T-Mobile, with whom I was pretty happy and then Verizon for the majority of that time, due to a friend of mine working there. He is no longer with the company, however. Here's the dilemma. Today, I managed to slam my Samsung Brightside in a car door (jacket pocket, jacket not all the way out) and the sole redeeming feature of that otherwise useless phone is that it took repeated drops to the floor really well. I have probably dropped that thing more than my previous 4 phones combined and maybe squared.
Anyway, the long and short of it is that the Brightside is no longer under the 12 month warranty and it doesn't look like I really have any good options here, aside from trying to hunt down a used one and suffering through another year of a phone I increasingly detest. If I have to get a smartphone, I may as well look at making a move to whoever is going to charge me less for services fees, etc. and right now that is T-Mobile. The basic questions here are: is Verizon going to get to be price competitive and for my particular situation, what can Verizon do for me specifically?
I will be in a Verizon store tomorrow, but a few of the deals that are attractive seem to also be internet only. I am looking to be back in order tomorrow, one way or the other, as my phone is not really functional at all, so if anyone at Verizon has some answers or solutions to keep me in the house of Big Red, I'd love to hear them...quick.
Feel free to email me directly if you want, but don't bother calling...for the reason mentioned. Thanks.

Well first off unless you had the supplement insurance verizon will not replace a phone broke in a car door. That is physical damage and is not covered.
At present you can use if qualified the device payment plan which is full price spread out over 12 months with so much down and the rest paid over the year. There is a $2 fee per month for this plan. However if you have unlimited data etc on the plan now you keep it. That is a plus for many customers.
You can use the edge plan, you pay so much and after a certain time frame after paying half the phone cost you can trade in the phone and get a new super doper phone, again you pay so much down and can do this over and over. However if you have unlimited data you lose it. The cost of data is very expensive and read the posts here about problems with actual usage versus what was never used before.
Or you can pay full price for the device or get another device from a friend or buy a cheap device from a place off the net.
Good Luck

Cancellation fees

I received a letter form BT stating that my contract ended 130911. I phoned to cancel as i was transferring to Sky.
After much discussion they gave me a MAC code which according to my notes expired on 21/09/11.
My actual transfer to Sky Broadband happened on 22/09/11 and BT have charged me a cancellation charge on 24/09/11 of £136.69.
I have asked for explanation and refund and eventually have been told that the MAC cosd was not used in time and i must pay the cancellation charge as i had taken out a new contract on 14/11/11.
Why would i take out a new contract when i had cancelled it and they had given me a MAC code
Help please

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or telephone 0800 800 150
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Marine Dies And Verizon Wants Family to pay cancellation fees

Check out this link
http://cbs13.com/local/marine.widow.verizon.2.1772409.html

Should Verizon use a bit of discretion in this situation? Probably.
That said, if the phone was in her name, she is responsible for it, and like every other Verizon subscriber, has to deal with a new policy that states that moving to a location without service does not qualify you for a waiver of your ETF. According to the policy, it doesn't matter why you're moving.
If the policy had been in her husband's name, it would be cancelled without ETF upon providing proof of death, in accord with Verizon's policies.
Did her husband do an amazing thing for his country? Yes! But where does Verizon draw the line? Can you can without ETF when you move immediately following the death of a spouse who was killed fighting a fire? Or does only death in a combat zone on active military duty count? What if her husband had died in a training accident stateside? Why doesn't this apply to anyone who loses a spouse? How soon after the death must you move for the death to be considered the primary reason for the move?
These types of questions, and the complicated roads they can lead down are why companies set policies, to make decision-making easier on their representatives. Moving isn't a valid reason to cancel an ETF for anyone, and it's not unpatriotic to treat veterans and their families fairly according to the policies that all of your other subscribers must abide by. Verizon already has a number of policies in place that DO account for the special circumstances of military service, and they make it simple for active duty subscribers to suspend their service when deployed.

I can't believe how hard it is to cancel your account.

I’ve been a Verizon Wireless customer for as long as I can remember. It’s been close to 20 years. For several years now, I have added smart phones to my accounts as my children have gotten older. I currently have 4 smart phones and one basic phone on my account for a total of 5 phones. As you can probably calculate without looking at my account, my average bill is in the $300 range. I recently had the most horrifying experience dealing with your customer service/tech support staff over a 3 month long existing problem. I feel it definitely requires your attention and that you should be aware of how you staff handles situations (being your name signs off on the Verizon Code of Conduct)
In early December, my 12 year old son’s Iphone 5 that I purchased for him last Christmas had the screen go black. Being it was less than a year and still covered I then brought it into a Verizon store only to be re-routed to “Apple”. I finally get it over to Apple and after keeping the phone for 2 hours, they told me they couldn’t fix it. They then give me a replacement phone which I assume was refurbished. Ever since my son connected that phone, he hardly receives incoming calls. It would ring twice and go to voicemail. Maybe 1 call would get through in 15 attempts. It was quite frustrating for his mother and I. So I contacted Apple who told me it was a Verizon issue.
So I call Verizon (611) to explain that the phone Apple gave me is no good. But Verizon Tech Support insisted that it is just a simple fix. So on a day I’m with my son (I do not live with him) I call back and speak with tech support. They have him do several options:
Make sure the phone isn’t blocking any numbers
Make sure the phone isn’t on Do Not Disturb
They have him go through all kinds of settings before turning it off for a restart.
Well we finally get a call through and figure it’s fixed.
Well only a few days later, I can’t reach my son. It goes to voicemail after 2 rings. So after several attempts I texted him to call me. He immediately calls me back and says he has no missed calls nor was he aware that I attempted to call him. So I call Verizon back and of course they want me to have the phone in front of me when “trouble shooting”. So after several days go by and I’m with my son we call again. The tech support put him through basically the same steps. This time adding a few “star plus the number calls” to make sure there is no call forwarding on. Again we get nowhere. No keep in mind my son mostly texts his friends and he can dial out so he isn’t pestering us. But nonetheless, it frustrates his mom as well as myself. So I call Verizon again (right before the Christmas Holiday) and they tell me to go into a Verizon wireless store and get a new SIM card. They said they would put all sorts of notes on my account explaining the problem. So I comply and get the new SIM card. The gentleman at Verizon wireless finally got a call to go through after several attempts. With that we left only to experience the same problem almost immediately soon thereafter.
After the holidays my sons mom kept asking me about the phone and when is it going to be corrected. I called Verizon Wireless again requesting a supervisor. I explained everything and also explained how “tech support” does nothing. I explained how every tech support representative insists “they can fix it”.
The supervisor puts me on hold and attempts to talk with tech support. The supervisor comes back and asks me to give tech support one more attempt. I said surely. With my son being with me, they had him do two different resets and actually had him back up his phone prior. A few days later we notice there was no change. The phone will not get incoming calls. So several days later I call again. I explained everything to a nice guy who said he used to be in tech support for another company and it sounded to him that it was a software issue in the device….but his protocol was to put me through to tech support. They made me write down a few more options for my son to try (obviously he wasn’t with me at that time). They told me after these attempts they would recommend getting me a replacement and they would make note of it in my account
So it’s now early February and I’m dealing with the same issue. I’m at the end of my rope. I call Verizon Wireless and of course, forced to speak with Tech Support. The girl tells me that being I’ve been having an on-going issue, they will just replace the phone ONLY AFTER I GIVE THEM ONE MORE ATTEMPT AT CORRECTING THE PROBLEM. At that point I told her to put me through Accounts Cancellation, I am done. She actually begged and pleaded with me to give her one chance but of course I had to have the phone in front of me. So when I told her I wouldn’t be with my son until the next day, she gladly PROMISED to call me the next day at precisely 4pm eastern.
The next day came and No phone call. Two days later I get a phone call/voicemail saying that She was sorry and that her sister had a baby (I saved the voicemail). Well I no longer had my son and his phone in front of me so I didn’t call her back.
Sunday February 9th, around 9pm I call Verizon Wireless to cancel my account. Two other carriers offered to pay any penalty or cancellation fees I may incur if switching over. I explain to customer service representative Keisha that I’d just prefer to cancel my account. It was the day my billing cycle was to end. It was the perfect time. I explained to Keisha that I will NO LONGER speak with anyone from tech support. That they all want to be super heroes and that they are all too proud to admit that a phone has major problems. Keisha did respect my wishes and said she’d handle things. At first she tried to tell me that my phone is out of warranty but I had to remind her that Apple replaced that phone. Then she finally comes back and says she’s getting me a replacement. She put me on hold for over 20 minutes before disconnecting me. I immediately receive a text apologizing for the disconnecting and that she is working on things and will call me back shortly. She never called back
Monday February 10th, at 3 pm I call 611 and immediately ask for a supervisor. I explain what transpired on Sunday with Keisha supposedly ordering me a replacement device. The supervisor did not see any order placed on my account. The supervisor then said she would transfer me to tech support because if a device was ordered it would probably be through them. So I went along with it. When tech support Eric got on, I immediately asked for a tech supervisor. He transferred me to Greg. I explained to Greg everything I’ve been going through. The whole entire story up until Keisha ordering me a replacement device. He said he didn’t see any replacement device on order. He then went on to say the phone is out of warranty. I had no fight left in me. I asked Greg to put me through to Cancellations. He pleaded with me about the phone and it’s warranty and I kindly explained AGAIN that it was already replaced by Apple. He then put me on hold. He finally comes back and Suggests I go back to Apple……they will simply give me another replacement. I said “No thanks” I’d simply rather cancel my account rather take a full day to going to Apple, keeping this vicious cycle going. He then finally says he will put me through to cancellations.
A lady Barbara gets on the phone and explains that they don’t want to lose me. Explains that I am a valued customer. I explained that for all I was put through on a brand new device I purchased from Verizon, there was no staying. I was completely stressed out. I explained everything from the beginning which I swore I’d never explain again. Barbara put me on hold only to come back and insult me like I’ve never been insulted before. She comes back and said “How about this….how about I make an exception and allow you to upgrade early? I said EXCUSE ME? She said , you get a new device and pay the promotional price….I can even have you pay it with installments. I then asked Barbara what her position was…..she said “Tech Supervisor”. I said I asked Greg for Account Cancellation and he gave me you? She said I’m higher then Greg.
At that point I screamed….”YOU HAVE SOME NERVE INSULTING ME….I PAY $300 a MONTH AND THAT IS WHAT YOU THINK OF ME”. I WANT TO CANCEL MY ACCOUNT!!!!!!!
Barbara then yells back I WILL SEND YOU A REPLACEMENT NOW.
Now I ask you……Should I have had to go through all of this for the RIGHT THING to be Done?
Years ago, Verizon’s service was above the rest but I have to tell you, over the last couple of years it’s been no different. Dropped calls more than ever and still charging top dollar. Even though I just received my son’s replacement phone I am still looking into other carriers. It’s amazing what Verizon Wireless put me through.
Thank you for your time!

PORT YOUR NUMBER OUT...T MOBILE WILL PAY YOUR ETF IF YOU GIVE THEM YOUR VERIZON PHONES.

Cancellation charge without subscribing for servic...

Hi I have got a quite massive problem again with the billing:
After signing up for Bt Broadband package 1+landline, i have found out that the inclusive traffic is not enough for my usage, so to aviod the extra charges I have called one of the Phone lines on the BT bill to upgrade my broadband for option 3. My problems started at this point., First they cut off my landline and broadband, then after further phonecalls they said they can only can get it back after 3 weeks , I told themm this is unacceptable, because it is all happened by the BTs fault they told me I will get back everithyng within 4 days. when the next bill arrived it had two broadband option 3 charged, however i only signed up for one package. after 3 month and a few phone calls ( they only refunded the current month charge, then the double charge reoccured again, I posted on this Forum, wher e I thought my problem will be fiinally sorted, I had the promise they will remove the unordered extra charged broadband.
This morning when my bill arrived That was shocking, they applied the refund from last month but I have been charged 97.37 and 25 pounds cancellation fee for the extra broadband option 3 what i have never ordered it has been charged to my account by mistake. Could someone assist me with my problem , all i wanted is upgrade my original package for option 3 and I ended up with double charges and cancellation fees... Pleas help me I cannot afford an eztra 122.37 on top of my phone and broadband bill.
Thanks
Mate

Hi Confusedmate,
Thanks for the post. This is not good at all, I am so sorry for the hassle. I can help sort this out.
Please drop me an email to the email address in my profile, include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Cancelation fees

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