Cancellation charge without subscribing for servic...

Hi I have got a quite massive problem again with the billing:
After signing up for Bt Broadband package 1+landline, i have found out that the inclusive traffic is not enough for my usage, so to aviod the extra charges I have called one of the Phone lines on the BT bill to upgrade my broadband for option 3. My problems started at this point., First they cut off my landline and broadband, then after further phonecalls they said they can only can get it back after 3 weeks , I told themm this is unacceptable, because it is all happened by the BTs fault they told me I will get back everithyng within 4 days. when the next bill arrived it had two broadband option 3 charged, however i only signed up for one package. after 3 month and a few phone calls ( they only refunded the current month charge, then the double charge reoccured again, I posted on this Forum, wher e I thought my problem will be fiinally sorted, I had the promise they will remove the unordered extra charged broadband.
This morning when my bill arrived That was shocking, they applied the refund from last month but I have been charged 97.37 and 25 pounds cancellation fee for the extra broadband option 3 what i have never ordered it has been charged to my account by mistake. Could someone assist me with my problem , all i wanted is upgrade my original package for option 3 and I ended up with double charges and cancellation fees... Pleas help me I cannot afford an eztra 122.37 on top of my phone and broadband bill.
Thanks
Mate

Hi Confusedmate,
Thanks for the post. This is not good at all, I am so sorry for the hassle. I can help sort this out.
Please drop me an email to the email address in my profile, include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
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Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.
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szilasi wrote:
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