Canceling or removing the $10 messaging bundle

So a couple weeks ago I used a 10 dollar message bundle card, yesterday i added a $15 verizon refil card to my cell phone and the amount that showed up was only 5 dollars, i want my full $15 on my acount and the messaging bundle removed. HELP ME PLEASE!!!!!

You probably need to call prepaid CS to see if they can correct the issue.  You can dial *611 from your prepaid handset to reach them.

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