Cancellation Charges

We are due to move house in 2 weeks. Its a different area code, and i would like sky in the new property. The new house is currently empty so i dont think there is a live phoneline there at the mo, there has been in the past though.
I obviously need to cancel my BT, however i've checked with them and i'm still in contract with my BB until 25/08 as it was an 18 month contract, but i'm not still in contract with my phone as the 12 months ran out in May.
We were given a FREE home hub when we took the order out, so i'm wondering:
1. How much to cancel from tomorrow?
2. Do i have to send them the home hub back? or do i have to pay for it?
3. As i want my BB with sky, but wont be signing up until we've signed for it in 2 weeks, will that MAC code thing still work?
Thanks

You need to contact bt to get the figures this forum is a customer to customer forum the only bt presence are the forum moderators phone 0800800150 and select the leaving us menu
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System generated cancellation charge but I was out...

I have a cancellation charge on my final bill that shouldn't be there.
I spoke to someone at BT and explained that I renewed then cancelled my contract straight away by email within the cooling off period as per consumer protection regulations, before deciding to move to another provider through an approved process.
He said not to worry as the letters were system generated and to get in contact again to have the charge removed if it appeared on my final bill.
It did appear on my final and I emailed to get it amended but no-one has done so, or replied to me.
I've heard there are Mods on here who can move things along a bit.
Please help!

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved
do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within3/5 working days after you have contacted them
They will contact you personally by email or phone
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Incorrect cancellation charges

Having ended my contract with BT for phone and broadband, I am unable to get the billing team to remove cancellation charges from my final bill - charges which another colleague at BT (Indy) agreed should not be incurred and which would be removed by the billing team. I have had various frustrations with BT over the last two years, but having to contest something that had already been resolved seems like a new low.
A year after my package was activated, my bill started showing a superior deal (BT Infinity Option 2) rather than the basic Infinity Option 1 that I had previosuly been on. It took me a month or two to notice the error. When I flagged the mistake via this forum, the overpayment was credited to my account and I was returned to my original deal (thanks to moderator Patrick Boyle).
On terminating my package last month the operator I spoke to (Indy) agreed that, although a cancellation charge would automatically be applied to the bill, no cancellation charges were appropriate since I had stayed with BT for over two years without ever requesting a change to the package. She told me she had added a note to my account and gave me a reference number which I should give to the billing team once my bill was generated so that they could then remove it.
When I spoke to the billing team on Monday they could not trace anything from the reference number. The operator (Joseph) said he would listen to my call with Indy from 7 May and once he had confirmed our agreement he would call me back to confirm the charges would be removed. Five days later I haven't heard anything. That's two people I have spoken to who agreed with everything I said, but totally failed to do what they said.
What more can I do?

have you tried live chat
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Early contract cancellation charges can anyone tel...

I am moving abroad and need to cancel some of my BT contract. The 12 month contract for unlimited Infinity 1 £10/month and line rental with evening weekend calls started 22nd December. I will need to end contract around 1st September. I paid 12 months line rental up front for I think £159.84. I understand that I will owe a reduced monthly charge for line rental for the remainder of the 12 months and be due to pay something for the remainder of the Infinity1 plus a cessation charge of £30. Will any credit be given for the up front line rental payment and what will the other cancellation charges be?

Here are the cancellation charges.
i
cancellation charges
There is no refund on your 12 months advance line rental saver
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Unfair Cancellation Charge

I had Verizon FiOS service for 4 years in Manhattan, NYC. I had to moved out to another state after losing my job, and even though I would have loved to have the same service where I moved, Verizon does not provide any kind of service here. When I tried to move the service, I was informed of that, and I was also slapped with a $255 cancellation charge! ! !
This is totally unfair since I did have FiOS service since the service became available 4 years ago. Come on!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Moving house cancellation charges

I have just bought a new home and will be moving in about 4 weeks. I have been with BT for over a year and currently have my phone, unlimited broadband and BT Vision with the bronze package. My partner wants to move to another provider when we move and I am looking to cancel my service. I phoned up BT to find out how much the cancellation charge would be and was advised that I would be charged £349!!! I checked with the agent how long I had remaining on my contract and was advised that my contract is due to run out on October 27th, so I fail to see how it works out to this much for 4 months of contract. I would appreciate some advice with this and if any MOD could look into the charges for me i'd be grateful

Hi leep1980, have a look at the term charges here. They might help you work out a figure.
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
toekneem
http://www.no2nuisancecalls.net
(EASBF)

'hidden' cancellation charges

I just wanted to say that I tried to cancel my phone/broadband service as I'm moving out of the country, and was disappointed that there was no option for me to do so online. I was also very annoyed that, when I called to cancel my services, I was told that it would cost £30 to cancel broadband, and I would be charged for 30 days on my phone. As it was a shock to me, I asked the advisor to show me in writing. I have nothing but nice things to say about the person who helped me (who emailed me links referring to the policies- which took forever to find, even though we were both working on it!), even if it wasn't the answer I was looking for. In future, could I suggest that this information is more prominently displayed on the 'moving home?' pages? I understand that it's buried in the terms of service contract somewhere, but it would be a lot more customer service friendly to have some text on the moving home page that lists the charges.
Solved!
Go to Solution.

It's not a moving home charge but a broadband cancellation charge. It only applies when BB is terminated, not if a customer moves home or changes provider. See para 40 here: https://www.productsandservices.bt.com/consumerOrders/control/termsandconditions?docId=28234&pageTit...
You can click the white star next to this message if you think it was helpful.

Ridiculous Cancellation Charge

On contract from Oct 09, moved house last June. We cancelled contract with BT and they said that was that.
Hear nothing for a year & I now have a letter from a debt collection agency asking for close to £400 in charges relating to the contract.
Called BT, lady tried firstly to claim unpaid bills as source of debt, then spouted off cancellation charges and equipment & connection costs. It is my belief that as I moved house, I'm not liable to pay anything except a cancellation charge, definitely not line rental or "disconnection" charge.
Anyone? Help?

Contact the Mods here- http://bt.custhelp.com/app/contact_email/c/4951 can take 72 hrs to get a reply.
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
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I'm alright Jack....

BTHub5 cancellation charge

I signed up for Broadband Unlimited BT Infinity 1 + BT Youview box + Phone 18 months ago so I'm now out of contract and I own the Youview box outright. Originally I was supplied with a BTHub3 router + openreach box but about 6 months ago at BT's suggestion they updated me with a BTHub5 router.
I now want to leave BT and they are threatening to levy a cancellation charge on the BTHub5 router.
WHY ?
I'm no longer under Broadband contract and I didn't ask for the new router 6 months ago. I assumed that by supplying me with the latest router BT were doing themselves a favour as much as me, by not having to support outdated technology
This is adding insult to injury as I'm already about to forfeit the cost of 6 months line rental by paying for 12 months in advance.
back in March.
Solved!
Go to Solution.

Don't shoot the messenger. I am only pointing out what others on the forum have found in similar circumstances.
See link for T & Cs and this section (my bold)
Your Cancellation Rights
You can cancel a service and any equipment we supply that is needed to use that service, anytime up to 14 calendar days starting from the day after the day we accepted your order. If you do cancel you must return any equipment already supplied, within 14 days of telling us that you have cancelled your order. If you cancel after we start to provide the service, you must pay the service subscription charge for any period that the service was made available to you and for any use of that service not covered by the subscription charge, up to the date that you told us you wanted to cancel. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order.
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...

Re: Broadband cancellation charge

Appalled at BT service!! My broadband speeds are useless (this took forever to load!) they are between 2 and 4 Mbps! Spoke to an adviser re cancelling as I was not prepared to make do with such poor service when I am a paying customer each month! She was unhelpful and patronising and treated me with very little respect and made out I was lying re. My upload and download speeds. I asked to cancel my account with a months notice. She told me I could only do so if I paid £257!!!! Absolutely scandalous!!!! I am moving house too and said I did not want to take BT services with me. She was not helpful about this either. She stated I would need to take my services with me, install a new line and change the phone number the new home has had for over 30 years!! I am so disappointed at this treatment. I cannot afford £257 and do not wish to pay for calls and Broadband with such poor service.

jojobinks29
Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
You have a binding contract with BT, if you cancel during that period, you will pay cancellation charges as shown here.
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
If you have problems with broadband speed, then help is available on this forum if you would like to post the details of your problem on this board.
ADSL/Copper Broadband Speed/Connection Issues
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Repeated charges and cancelled charges

What xxxxxxxxx is going on with automatic charges being put on my checking account, cancelled, and put on, and cancelled? This has been happening all day. This is happening at $25 per transaction.

Davaronio wrote:
This is happening at $25 per transaction.
Hello and welcome to the Skype Community!
According to your account it has also happened with $10 transactions.
I'll check and advise. Sorry for the inconvenience.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Cancellation charge without subscribing for servic...

Hi I have got a quite massive problem again with the billing:
After signing up for Bt Broadband package 1+landline, i have found out that the inclusive traffic is not enough for my usage, so to aviod the extra charges I have called one of the Phone lines on the BT bill to upgrade my broadband for option 3. My problems started at this point., First they cut off my landline and broadband, then after further phonecalls they said they can only can get it back after 3 weeks , I told themm this is unacceptable, because it is all happened by the BTs fault they told me I will get back everithyng within 4 days. when the next bill arrived it had two broadband option 3 charged, however i only signed up for one package. after 3 month and a few phone calls ( they only refunded the current month charge, then the double charge reoccured again, I posted on this Forum, wher e I thought my problem will be fiinally sorted, I had the promise they will remove the unordered extra charged broadband.
This morning when my bill arrived That was shocking, they applied the refund from last month but I have been charged 97.37 and 25 pounds cancellation fee for the extra broadband option 3 what i have never ordered it has been charged to my account by mistake. Could someone assist me with my problem , all i wanted is upgrade my original package for option 3 and I ended up with double charges and cancellation fees... Pleas help me I cannot afford an eztra 122.37 on top of my phone and broadband bill.
Thanks
Mate

Hi Confusedmate,
Thanks for the post. This is not good at all, I am so sorry for the hassle. I can help sort this out.
Please drop me an email to the email address in my profile, include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Cancellation charge for upgrading ?

Hello, I recently got a rather unplesant surprise with my latest bill when I recieved a £76.51 charge for upgrading my broadband from option 1 to the option 3. Now having read the terms I was under the belief that the only actions chargeable were downgrading or cancellation so can somebody please enlighten me as to where this has come from? Thanks

Seems to happen a lot maybe you mentioned cancel in the same sentence as upgrade that would probably be enough
I would contact the forum mods it may take a day or two for them to reply but will be the best and in the long run quickest way to sort it
Contact Mods at
[email protected]
include a link to this topic account number and phone number
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Contract Cancellation Charges

Hi All
This link may be of use to some of you
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
Chas

chas2209 wrote:
Hi All
This link may be of use to some of you
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
Chas
Thank you , but I cannot see anyone in this post who has enquired about it yet. Any way i shall keep it for future reference.
Oh!! by the way, if you cancel Broadband rather than Migrate to another provider you would need to add this to the charge as well:
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Cancellation charge for changing plan

Hello all, I was wondering if i would be charged a cancellation from my $19.99 single app plan for Photoshop if i swapped to the $9.99 plan that includes Photoshop as well as lightroom. it looks like i would be getting more for less, so i am worried that there is some catch somewhere.

I switched from the $19.99 CC Special to the 9.99 Photography Plan before my commitment was up. The Customer Service Rep not only cancelled my plan before it expired, but refunded a recent payment of $19.99 when I explained the Photography Plan fit my needs. So I started on it and my CC plans under "My Adobe" reflected the change.
The only odd thing was that I got expiration pop-ups, and simply signed out of and signed in to start the Photography Plan.
So I did not have to pay a cancellation fee maybe because I was only switching plans.
I think I covered most of this. If you have a question I'll try and answer it.
Gene

Cancellation charge

Dear forum, Can someone help me to get my problem sorted?
I have ben charged £264.55 for downgrading my account.
I called Bt on the 15/8 to get my package reduced before it went active as I would not need broadband option 3 and wanted option 1 on that day a Indian gentleman advised me that I could not downgrade until my account went active?.
so I called again on the 17/08 and they put me through to the options team, I explained the situation and they agreed to reduce my package they even apologised as I would be charged the option 3 charge on my first bill. Not at anytime was I told
I would be charged a cancellation fee for reducing my package.
Im still a customer and if I wastold I would be charged 264.55 I would not of reduced my package
Please help

Hi Delpy,
Welcome to the Forum and thank you for posting. You should not have been charged a cancellation fee for downgrading your package. I will be able to get this sorted for you.
Please can you send me in your details using the link found in the ""about me" section of my profile?.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Cancellation Charges

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