Cancelling issues - won't start 30 days until migr...

I contacted BT around 2 weeks ago to cancel Infinity and phone line. I'm out of contract so was simply serving my 30 days notice but I was today that the notice will begin when the switch completes tomorrow, at which point my BT services will be disconnected.
How can they keep charging you for a month of services when they're no longer being provided, and given that I told them 2 weeks ago that I'm cancelling? What is the best process for complaining about this as it doesn't seem legit that they can do this?

Have you cancelled or have you told them you are migrating. I would guess the latter as they need to cancel your phone etc so that you can be moved to Sky - it is usual to be able to migrate within 15 days without penalties so long as you use a Mac.
All ISPs charge in advance so when you get a final bill these charges should be refunded for the period from tomorrow to whenever they were applied.

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