Cancelling my laptop order: Sales agent tricked me by forcing the dates for delivery

Nov. 29 2013: Friday
On black friday - I placed an order for a lenovo product. The sales rep. lady told me because of the high volume of sales, my laptop may take from 1 to 2 weeks to be delivered to me. I said ok, no problem.
Dec. 1 2013: Sunday
Then on Sunday I called the sales service to only inquire if it is possible of me to cancel my order. The sales agent said yes; and upon asking further if I have to pay for any restocking fees, she answered saying restocking fees is applicable to only refurbished laptops, not the new ones. Meaning, whether I cancel my order before it is shipped to me or even after it is shipped - I have nothing to pay to cancel/return my order - Everything about cancellation/return package was free and/or full refund.
She checked my order status to me and told me that my laptop is scheduled for shipping on Thursday Dec. 5. And delivery should be around Friday or some other day. So if I wish to cancel it, I have till Tuesday Dec. 3 to call them about it because by Wednesday the laptop will be in transit for shipping.
Dec. 2 2013: Monday
I checked my order status again. Like before, it said my laptop is scheduled for shipping on Thursday Dec. 5 and it will be on transit from the warehouse to the shipping by wednesday as per what the sales agent told me last time I spoke to her. So I still have till Tuesday Dec. 3 to decide whether I want to go ahead or cancel the order.
After checking the status order, I immediately called Lenovo's sales service to cancel my order on Dec. 2, Monday. Upon talking to that sales lady representative about the cancellation of my order, she was surprised about it and it would seem like she wanted me to go for it. So she tricked me into it saying my order can't be cancelled as there's no guaranty that my order is still in the warehourse. She said it could be it's going to be shipped tomorrow. I was shocked. What she did was she forced the order to be shipped immediately so that this sale takes place. She modified the transit & shipping date for my order so that I have no choice other than to accept it. And she told me I'll have to accept it and then ship it back instead of refusing it to avoid any problematic situation.
ASAP the phone call ended - I went onto checking the order again, and I realised that sales representative lady modified all the dates so as to force the order to be shipped to me as an attempt so that the sales takes place. She thought I might change my mind after receiving the laptop, but I am firm at my decisions.
The present day: Tuesday
I want my laptop to be cancelled and I was told on Dec. 1, 2013 by the agent that I was eligible for a full refund without having to pay for any restocking fee (in case I decide to cancel it). Can someone reading this help me with that cancellation.
Lenovo was going to be my first Lenovo laptop. I love the lenovo machines. Great build quality. But my only problem is that...why I am cancelling my order is that that lenovo y510p model comes with SLI card and this doesn't work well with the softwares I work with. I choose to cancel that order and prefer to save that money and wait till perhaps next year for another lenovo's quality machine (I'm a great lenovo fan) which I am hoping to come with a single GPU GTX 780 @3GB GDDR5 (base model) and some 256gb SSD. That's the only reason why I am cancelling my order and that's what I told to the sales ‌agent lady too when she asked me about the reason behind my cancellation.
My order number is: 4243321671
Please help me to cancel that order.
Solved!
Go to Solution.

This is a peer-to-peer forum and NOT an official Lenovo support channel...
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Similar Messages

Upload the data for sales order using BAPI

hi experts,
how to upload the data for sales order using BAPI.
what is the FM?
it would be much helpful if i have the sample code as i am very new to BAPI.
thanks and Regards
Shyam

Hi Shyam
Its very useful for u
BAPISDORDER_GETDETAILEDLIST
BAPI_ACC_SALES_ORDER_CHECK
BAPI_ACC_SALES_ORDER_POST
BAPI_ACC_SALES_QUOTA_CHECK
BAPI_ACC_SALES_QUOTA_POST
Reward all the helpful answers..
With Regards
Navin Khedikar

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

It takes an enormous amount of patience and time to get through to a qualified person.
My Samsung S5 was locked out and needed a factory reset. Including attempts to achieve this locally, it took over an hour before my problem was even addressed.
You may be interested in my journey to a very good technical support person.
First I called the local sales person who had given me his personal business card with the friendly advice to call me with any questions. No answer at about 8:30 am when the business was open. His voice mailbox was full.
Then I called the local store where I had purchased the phone. The person who answered the phone had learned all the proper stock phrases, but was not familiar with the issue, stated that there were no customers in the store, and I should go there in about an hour when there would be more staff. He suggested dialing *411 from my phone (which was locked). Then he gave me a number to call Verizon, which he had to look up, and it took a minute or so. The number was (removed). That is an internal number for employees and contractors and requires a code to access, obviously not designed for customers' use. He finally cut me off by stating that there were a number of customers in line waiting for his attention!
After researching all my papers I found 800-922-0204 on my bill. The automated message suggested a hold time of 5 minutes, it took 20 minutes for a Customer Service Representative to pick up, and then I was referred to technical assistance. The hold time was announced to take 5 minutes, after 12 minutes I finally was connected.
Fortunately I had my computer set up for Skype on a loudspeaker, and was able to do some other paperwork while waiting.
Persistence was rewarded by having the good fortune to be connected to a very experienced, qualified and patient technical support staff with the name of Thomas (removed). He solved my problem, answered my questions during the process of resetting the phone, and gave an example of courteous and kind customer service that I had never experienced before when dealing with any major internet company.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

So, I have created my home sharing from my base computer to my laptop. On my lap top I see the tab for home sharing but it will not let me connect to my computer to share my music over. I have done everything iTunes has told me to but it still won't work.

So, I have created my home sharing from my base computer to my laptop. On my lap top I see the tab for home sharing but it will not let me connect to my computer to share my music over. I have done everything iTunes has told me to but it still won't work. Any help would make my day...

I got some more info that may help.
I put a cd on my laptop, and was able to share it to my computer... So the problem is only from my computer to my laptop. I tried the firewall thing and it did not help. I read the rest of the trouble shooting page, and nothing else applies. iTunes is an execption and already was. I can not think of anything else being my problem. Do you think I should re-install iTunes or would that be a waste of time? At this point I am about to just call Apple for some help because I am getting to stressed over this.
Thanks

HT1918 I cancelled a payment through PayPal. How do I update the payment for that charge? I looked at my payment information and it has my credit card information. I'm not sure where to update the PayPal part of payment.

I cancelled a payment through PayPal. How do I update the payment for that charge? I looked at my payment information and it has my credit card information. I'm not sure where to update the payment that was associated with my PayPal account? I am not sure what that paid for? I am trying to process updates on my IPhone & IPad for apps. I have already downloaded.

Hi Xellana, and a warm welcome to the forums!
I'm looking for information and pricing on possibly upgrading the processor from the PowerPC to Intel.
While anything is possible if you had enough money... NOPE, you can't change the CPUs to Intel, nor can you get any faster PPC upgrades for it. It'd be far cheaper to buy a new IntelMac than to replace everything inside the G5, and I mean just about everything, then figure out how to machine the case & such to mount Intel Logic Board, Graphic Card & such.
Sorry.

Sales Order dates for delivery

I am a newbie to most of SAP and was wondering how are all the dates such as loading, goods issue etc... calculated from the delivery date? Assuming its based on sold to and delivering plant where is this config done and what is logic?

hi
u can maintain those settings in OVXD
or
you can maintain Pick/pack time & Loading time in
SD>basic function>Delivery scheduling & transportation scheduling-->maintain durartion.
To maintain transportation lead time & transit time it can be done in logistic execution>shipping>basic shipping function>routes> define routes-->define routes & stages.
you can see the logic below:
when you are creating sales order first system will go with backward scheduling if it is not reach the dates then system will go for forward scheduling.
Backward Scheduling:
Reqested delivery date - Transit time = Goods issue date
Goods issue date - loading time = Loading date
Loading date - Transportation lead time or pick/pack time = material availability date.
In case Material availability date fall beyond requested date system will perform forward scheduling
Forward Scheduling:
Loading date = Material availabilty date + pick/pack time
Goods issue date = Loading date + Loading time
Requested delivery date = Goods issue date + Transit time
Delievry scheduling will be started only from the material availability date i.e., system will first determine the material availability date and then do scheduling. By default Standard SAP system does Backward Scheduling in case material availability falls beyond the required delivery date system will do forward schedluing

Rescheduling of Maint order..(how we can postpone the date of maint order)

Hi friends,
I would like to know that how we can postpone the date of maint order.I am working on preventive maintenance plan.Let consider my maint plan is based on key date so that system is generated orders like for 90 dyas cycle time as below.
10 jan
10 feb
10 mrach
But suppose there is certain req.from sales dept. so production dept want to use the machine. So machine is not available on that day (10 jan) but it will be free after 2 days for maintenance .Then I want to know
1.how i can shift the order date from 10 to 12 jan.
2.What about the planning cycle? It remains constant as per system date or it will change proposed date automatically.
Awaiting for reply..
Thanks and regards,
Pravin

Hi,
If automatic scheduling is active,
In case of backward scheduling (default for preventive maintenance) change the the basic end date
In case of forward scheduling change basic start date.when the order is saved order will be rescheduled automatically.
You can avoid the shift of next mainteannce call by giving proper scheduling parameters in Maintenance plan.

Cash sale should be billed by taking the reference of delivery document

Dear gurus,
By default while doing cash sale system will give sales order number and delivery doc. number.
by taking reference of delivery i want to bill it.
what settings should be done to achieve this?

Hi
For this the billing relevance of cash sale item category BVN has to be changed to A that is delivery related billing
In standard it will be B
After this in VTFL between your cash sale delivery type BV and cash sale billing type BV header level copying controls has to be defined and also for item category BVN
As this is not a standard practise these keys will not be there in VTFL.You have to define now
These are the two Must settings
Please carefully define cpoy control keys as your requirement will be achieved
I also do agree with the other friend , by doing this we are killing the very meaning of cash sales But this has been a client requirement for me too sometimeback (real time requirement)
Both order related and delivery related billing types has to be mentioned as BV for your cash sale order type in VOV8 in the billing tab
Caution With this If cash sale order is for 6 units and in the delivery document if somebody changes the qty to either 5 or 7 then billing will be for either 5 or 7, which can create a lot of confusion
You need a ABAP development to control not to modify order qty in delivery
Regards
Raja

Sales Credit Memos, Payment terms and due date for payment

Hello all,
does anyone out there know how to get the terms of payment assigned to sales credit memos taken into account when the due date for payment is calculated in the accounting document? (I know this is a bit puzzling as why should one need payment terms for a credit memo)
I have looked at SAP notes 17410 et al..but remain unclear re how 'V' is populated in BSEG-REBZG.

Number of the Invoice the Transaction Belongs to
For line items which are related to another line item, this field contains the number of the partner document.
Use
In the standard system the field is used for:
o   Credit memos which refer to a particular invoice item
o   Subsequent invoices for an invoice item
o   Partial payments for an invoice item
o   Partial clearings of down payments.
In the first two cases mentioned, the terms of payment are copied from the cross-referenced invoice item into the item currently being processed. This ensures that items due on the same date are paid together by automatic payment.
A special rule applies to credit memos which have a "V" in this field. The due date is determined in the same way as for an invoice. If the field is empty (containing neither a document number nor a "V") the due date is the baseline date for payment.

I want to order a photobook, however I cannot get the option for the country MALTA

How can I order a photobook if I reside in Malta (Europe). I cannot get the option for my country of residence.

The service is not available in Malta.
Regards
TD

Cisco Trust Agent - Any way to force the client to always be enabled?

We have begun to roll out dot1x configuration on our fleet of switches to support a basic authentication and posture check for our NAC Framework deployment. Previous to this, we spent a couple of months deploying the Trust Agent. In the time between deploying the client, and turning dot1x on the switch ports, some users have un-checked the "Enable Client" option available to them in the system tray icon, and the Wired Client. Obviously when dot1x is applied to the port, the supplicant forwards the authentication request to the client, and waits forever for a response, leaving users trying to login waiting for 20 - 30 mins for the login process to complete. My question is thus, is there any way (registry setting, config file setting) to force the client to always be enabled?
Thanks,
Michael

Z-index Guide:
http://www.smashingmagazine.com/2009/09/15/the-z-index-css-property-a-comprehensive-look/
Nancy O.

While starting the weblogic server i am getting the agent is not defined in the topology for master repository

[INFO] MBeanExporter - Unregistering JMX-exposed beans on shutdown
<Nov 8, 2013 2:53:54 PM IST> <Error> <Deployer> <BEA-149231> <Unable to set the activation state to true for the application 'oraclediagent'.
weblogic.application.ModuleException: [HTTP:101216]Servlet: "AgentServlet" faile
d to preload on startup in Web application: "oraclediagent".
ODI-1405: Agent OracleDIAgent start failure: the agent is not defined in the top
ology for master repository.
at oracle.odi.runtime.agent.servlet.AgentServlet$1.doAction(AgentServlet
.java:828)
at oracle.odi.core.persistence.dwgobject.DwgObjectTemplate.execute(DwgOb
jectTemplate.java:186)
at oracle.odi.runtime.agent.servlet.AgentServlet.getSnpAgentForAgentInst
ance(AgentServlet.java:820)

Most of the time this error is coming from a wrong psservername parameter definition in configuration.properties of your Webserver. Be sure you can ping the servername or IP address defined, and the port is the Jolt port of the AppServer domain.
Please, show us what's the value. And also your PTools, Weblogic, Tuxedo version and OS used.
Nicolas.

My iPod is synced to my old laptop, and I want to move all of the data from my iPod to my new computer. HELP!

I just got a New Home Computer, and all of my iPod data is stuck to my crappy old laptop. How can I transfer all of my data, including non-purchased items to my new computer?

Try here:
iTunes: How to move your music to a new computer
Transferring your iTunes Library | iLounge Article
Also make sure you copy your iPod backup to the new computer. You can find its location here:
iPhone and iPod touch: About backups
Yu really want to move/copy your entire iTunes folder (and subfolders), not just the music.

Does the connectivity agent (ODBC or OLEDB) does the date conversion ?

I had a problema with some queries of an app. I used on dev a scenario with ODBC and made the INSERT/SELECT queries using 'CAST (***) AS DATE' or simply typing the date string on it. When I implemented the app on prod, with an OLEDB agent, it accused problem on queries with dates on it. I had to use TO_DATE instead of CAST...
Does that matter has something about the connectivity agent I was using on each time?
TY.

Hi LaRisa,
I was able to find the Excel Set Cell Format vi and successfully alter the format of the cell value. It wasn't until I had found the vi that I realised that i've been down this path before. Changing the format after the table has been created will not alter the switching of dd and mm values that has already occurred. However, if I did it before I 'created the table' (or Excel Table vi) and set the format to be "@" then it will display the string as 'Text' in the Excel file. This is nice. I can control which cell, row or column to format now. If I want it to be in a date format then I have to apply the Cell Format vi again after the Easy Excel Table vi.
This seems like a silly run around to me....

After canceling a pre-order from iTunes I don't have the money credit back

I recently pre-ordered an album from iTunes on my iPod Touch. (gift card)
After about a week I decided that I'd rather get the actual physical disk from the store once it's released, so I canceled the pre-order and I was told by the iTunes store that I would get the credit back after a cancellation, but to my surprise I haven't gotten the credit back. It's already been a day since the cancellation and I haven't gotten anything back, not even an email from iTunes witch I always get after every transaction.
Please help me out, Thanks! :-)
Israel.

Contact iTunes:
Apple - Support - iTunes - Contact Us

Cancelling my laptop order: Sales agent tricked me by forcing the dates for delivery

Similar Messages

Maybe you are looking for