Cannot cancel Incoming Payment. One of the credit vouchers were cashed.

Dear Experts,
While canceling an incoming payment, I hit the below error message:
"Cannot cancel. One of the credit vouchers were cashed."
Please note that the deposits for this payment is cancelled.
Please help advice!
Warmest Regards,
Chinho

Hi!
This problem is because of, the Due Date Mentioned in your payment is less than your System Date.
To cancel this payment, do the following. (Do all this in SAP Server)
1. As we need to change System Date ask all users to logg out from SAP.
2. Ensure no user is booking any documents.
3. Close SAP Appliaction and Change the system date previous or same date in the Due Date of that Document
4. Select appropriate posting period, unlock posting period
5. Open the Payment screen and select your document.
6. Cancel the Document, choose document date as the cancel date.
7. Close SAP again and change the system date to current date

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Cancel Incoming Payment (if Pay by credit card)

Hi..
I want to ask,
how to Cancel Incoming Payment (if pay by credit card), and incoming payment created one month ago..
If i create new incoming payment, and i cancel, it works..
But if i find old incoming payment, i cant cancel it
the error sounds: "one of the credits voucher was cashed".
any idea to solve this problem?
Thankyou for your help
regards

Hi Dony,
Issue is described in SAP Note 542274. I assume that mentioned credit voucher is overdue, and the settings in Administrations - System Initialization - General Settings - Sales tab, Submit Credit Vouchers is "Automatically". It means, that credit voucher is already deposited, you can check it in Banking - Deposits - Deposit - Cheques/Credit Card/Cash tab(It depends on the payment means of incoming payment).
It is not possible to cancel deposited credit vouchers, you must to
create a similar Incoming Payment with negative amounts and deposit it.
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Paul

One of the credit vouchers was already cashed

I am trying to cancel an incoming payment that was deposited couple of days back. this incoming payment was a Credit Card Charge.
I have already cancelled the deposit that the incoming payment was part of and now i am trying to cancel the incoming payment and i am getting the error "One of the Credit Vouchers was already cashed". How can i go about cancelling the incoming payment ?
thanks

HI
The below thread will help you for sure:
http://forums.sdn.sap.com/thread.jspa?threadID=1486185

How to cancel incoming payment

dare all ,
when create incoming payment by credit card and it deposited then who to cancel incoming payment for open the A/R Invoice to create A/R credit Memo document.
I have cancel deposit document and when canceled incoming payment then (can not cancel . one of the credit voucher was cashed ) this error occurred.
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Edited by: Dreamlite International Pvt. Ltd on Feb 12, 2011 10:55 AM

Hi,
I had been going through this issue. All you can do for a deposited credit card payment is,
Create a similar payement with a negative amount and deposit it.
Regards,
Rakesh N

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Hi Experts,
I know this has been asked before but based on what I have searched, none can solve my problem. If there is already an existing thread, kindly link me to it.
Anyway, my problem is that, I am trying to cancel an incoming payment. I am on SAP Business One 2005A. It's August now and I am trying to cancel the payment which was done on 30.07.2009. Now, the period is set as such:
Period Indicator: Default
Posting Date: From 01.07.2009 To 31.07.2009
Due Date: From 01.07.2009 To 30.06.2010
Doc Date: From 01.07.2009 To 30.06.2010
Active: Yes
Locked: No
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Due Date: 30.07.2009
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Suraj,
I have checked and thank you very much. I have discovered why I cannot add the reverse journal. It was a silly mistake on my behalf. I was supposed to use the "Creation Date" which i mistook for "posting date". I got confused.
Creation Date = Date payment was created (which is what i needed)
Posting date = system current date (what I thought was creation date)
I have been choosing "Posting Date" all these while and setting the creation date as current period. Silly me.
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Hi Joanne
I was searching in fórums and I found:
Cannot cancel Incoming Payment. One of the credit vouchers were cashed.
Re: How to avoid "Unable to cancel payment. Credit voucher already cashed" err
Cancel Incoming Payment (if Pay by credit card)
Problem Reversing a Credit Card Payment
Perhaps the easiest solution is changing the server date and making the operations to cancel the incoming payment.
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Cannot cancel Incoming Payment. One of the credit vouchers were cashed.

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