Cannot change status to online

After logging on automatically my staus does not change to online. The little blue circle with arrows rotates indefinitely. I believe this was after an automatic upgrade and I note that others also have this problem but I cannot find any solution. Thanks.

Hi MGerio,
To better understand your problem, I would like to collect the following information:
1. Which is the new CA ? ( Internal CA or Public CA )
2. Did you install the new root certificate for the external user ?
In addition,
do you mean the user can sign in, but the Lync status is offline and can’t change to online ?
If this is the case, please try to delete the Lync certificate on the affected machine.
a. Open Windows Certificate Manager. To do this, press Windows + R, type
certmgr.msc, and then click OK.
b. Click
Add or Remove Snap-ins, select Certificates , select
My user account, and then click Finish.
c. Expand Personal, and then expand Certificates.
d. Sort by the Issued By column, and then look for a certificate that's
issued by Communications Server.
e. Delete the certificate.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Logging off changes status to online or "away"

When I go offline my skype account shows me online or "away" to my friends, any suggestions?
It would be nice if we could finally get this issue addressed. More examples from other users:
http://community.skype.com/t5/Windows-desktop-client/Skype-status-changes-to-Away-when-I-sign-out/td...

Here's a workaround that worked for me.Download version 7.7 from the link provided by @ruwim below (http://download.skype.com/msi/SkypeSetup_7.7.0.103.msi) (thanks @ruwim!)Download jsMSIx from JSWare (http://www.jsware.net/jsware/zips/jsmsix418a.zip)Unzip it to a folder of your choice.Run jsMSIx.exe to extract the contents of the Skype msi file you previously downloaded.Make sure Skype is NOT running, then...Copy Skype.exe from the extracted folder (it was "F:\tmp\S77\ProgramFilesFolder\Skype\Phone\Skype.exe" for me) to the Skype\Phone folder where Skype is installed, overwriting the version which is there.Restart Skype. Like I said, it worked for me, but it might not work for you. It might also wreck you Skype installation, your computer, your life, and bring about the end of the world - so try it at your own risk

Cannot change Status of WBS Elements

Hi Guys,
I am trying to change the status of a WBS element. When i try to change the status of the WBS element, I get the message that " THere are still open down payments for the WBS ". What does this actually mean??
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Hi,
Run the report S_ALR_87013536 - Plan/Actual/Down Payment as Expense for the particular WBSE that was showing in the error. Here you would see the value of down payment against the WBSE.
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WBS Elements - Cannot change status

Hi Guys,
When we are trying to change the status of a WBS element to " CLSD " , it is giving us the following error message
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Please advise as to how these down payments for the WBS be tracked and cleared.
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Please check below reports
S_ALR_87100191 - Receipts/Expenditures in Fiscal Year
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S_ALR_87013574 - Expenses
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I can't open Firefox. It says I am working offline but i cannot figure out how to change to on online. IE works just fine

I had firefox for a while and it worked fine. One day when I clicked to open it it said "You are currently offline, change status to online". I am paraphrasing. Internet Explorer has no problems with me being offline, it is working.
We uninstalled and reinstalled the program with the same result. We gave up for a few months and went back to Int Exp.
I got a pop up from Yahoo saying to try FF #4. I was shocked to see the exact same message as before.

Did you check the File > Work Offline setting?
Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* [[Server not found]]
* [[Firewalls]]

Cannot change and display the file in document CV02N

Hi All,
When i create a document in CV01N transaction ,upload a word file ,
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Dear Sud,
I think we should focus here on the reason for the error message (26 172) and therefore I would recommend you to see the information under http://wiki.sdn.sap.com/wiki/display/PLM/26172-Reasonforthiserror
Best regards,
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How to change status icons in Kopete?

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I think you'll have better chance of getting an answer for this on forum.kde.org.
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Messages is offline, cannot change to online

I'm not able to change the messages app status to online. Singed out and in, changing password, restarts, reset PRAM, and clear plist and cache have not helped. What else can be done?
No errors of any kind.
Thank you, Dave

Hi,
Messages comes with two Accounts which as you say cannot be removed from the List.
The iMessages one does require that you add the Apple ID you are going to use for iMessages - normally part of the first run info when you start Messages fro the first time although it can be added later.
Once enabled there is no clear indication that it is logged in or not (barring error messages and not being able to Send an iMessage).
The Bonjour Account is Not Enabled by default.
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Pic of these side by side so to speak.
I have my Buddy lists separated out so this one for Bonjour only refers to the Bonjour Buddies.
At the point of grabbing the Screen Shot I did not have iChat on my two other computer active so there are no Bonjour Buddies.
However the Account/Buddy List is still Available as a Status.
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This would normally be different to the Apple ID password used in Messages for the iMessages account.
Changing the Password to access the Mac should not make any difference to Logging into iMessages (or anywhere else you use that Apple ID such as FaceTime, iCloud, iTunes etc.).
9:13 pm Wednesday; February 11, 2015
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 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

HT5621 I changed my appleid online, but I cannot change the appleid on my iPhone, it will not allow me to edit it under settings?

I changed my AppleId online and I cannot get the Id changed on my iPhone 4. Settings will not allow me to edit the existing Id. ???

To change your iCloud ID, go to Settings>iCloud, tap Delete Account, then sign back in with the new ID. This deletes the account and your iCloud data from your device, but not from iCloud. Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.
To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account. To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll.

J2EE status info unavailable - Cannot change to working directory

Hello everyone,
I've got this error when I start SAP Solution Manager system.
disp+work.exe Running,Message Server connection ok,J2EE status info unavailable.
I've checked trace files and logs,
Finally dev_bootstrap says: "Cannot change to working directory"
I couldn't find what changes import_properties file which under the E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster folder.
Does anyone have any ideas about this issue?
trc file: dev_bootstrap
Used property files
-> files [00] : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
Instance properties
-> ms host    : hostname
-> ms port    : 3901
-> os libs    : D:\usr\sap\<SID>\DVEBMGS00\j2ee\os_libs
-> admin URL :
-> run mode   : NORMAL
-> run action : NONE
-> enabled    : yes
Bootstrap nodes
-> [00] bootstrap            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [01] bootstrap_ID8075800 : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [02] bootstrap_ID8075850 : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
Worker nodes
-> [00] ID8075800            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [01] ID8075850            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
[Thr 4632] JLaunchRequestQueueInit: create named pipe for ipc
[Thr 4632] JLaunchRequestQueueInit: create pipe listener thread
[Thr 4984] JLaunchRequestFunc: Thread 4984 started as listener thread for np messages.
[Thr 1048] WaitSyncSemThread: Thread 1048 started as semaphore monitor thread.
[Thr 4632] NiInit3: NI already initialized; param 'maxHandles' ignored (1;10002)
[Thr 4632] CPIC (version=700.2005.12.02)
[Thr 4632] [Node: bootstrap] java home is set by profile parameter
     Java Home: C:\j2sdk1.4.2_16
[Thr 4632] JStartupICheckFrameworkPackage: can't find framework package E:\usr\sap\<SID>\DVEBMGS00\exe\jvmx.jar
JStartupIReadSection: read node properties [bootstrap]
-> node name          : bootstrap
-> node type          : bootstrap
-> node execute       : yes
-> java path          : C:\j2sdk1.4.2_16
-> java parameters    : -Djco.jarm=1
-> java vm version    : 1.4.2_16-b05
-> java vm vendor     : Java HotSpot(TM) Server VM (Sun Microsystems Inc.)
-> java vm type       : server
-> java vm cpu        : x86
-> heap size          : 256M
-> root path          : D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster
-> class path         : .\bootstrap\launcher.jar
-> OS libs path       : D:\usr\sap\<SID>\DVEBMGS00\j2ee\os_libs
-> main class         : com.sap.engine.offline.OfflineToolStart
-> framework class    : com.sap.bc.proj.jstartup.JStartupFramework
-> registr. class     : com.sap.bc.proj.jstartup.JStartupNatives
-> framework path     : E:\usr\sap\<SID>\DVEBMGS00\exe\jstartup.jar;E:\usr\sap\<SID>\DVEBMGS00\exe\jvmx.jar
-> parameters         : com.sap.engine.bootstrap.Bootstrap ./bootstrap ID0080758
-> debuggable         : yes
-> debug mode         : no
-> debug port         : 60000
-> shutdown timeout   : 120000
[Thr 5240] JLaunchIStartFunc: Thread 5240 started as Java VM thread.
[Thr 5240] *** ERROR => Can't change working directory [D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster] (rc = 2) [jlnchxxi.c   378]
[Thr 5240] *** ERROR => Cannot change to working directory [D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster] (rc=-1) [jlnchxxi.c   724]
[Thr 4632] Wed Jan 21 05:22:15 2009
[Thr 4632] JLaunchCloseProgram: good bye (exitcode = -1)
Regards,
Baris

Hello everyone,
I've got this error when I start SAP Solution Manager system.
disp+work.exe Running,Message Server connection ok,J2EE status info unavailable.
I've checked trace files and logs,
Finally dev_bootstrap says: "Cannot change to working directory"
I couldn't find what changes import_properties file which under the E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster folder.
Does anyone have any ideas about this issue?
trc file: dev_bootstrap
Used property files
-> files [00] : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
Instance properties
-> ms host    : hostname
-> ms port    : 3901
-> os libs    : D:\usr\sap\<SID>\DVEBMGS00\j2ee\os_libs
-> admin URL :
-> run mode   : NORMAL
-> run action : NONE
-> enabled    : yes
Bootstrap nodes
-> [00] bootstrap            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [01] bootstrap_ID8075800 : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [02] bootstrap_ID8075850 : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
Worker nodes
-> [00] ID8075800            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [01] ID8075850            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
[Thr 4632] JLaunchRequestQueueInit: create named pipe for ipc
[Thr 4632] JLaunchRequestQueueInit: create pipe listener thread
[Thr 4984] JLaunchRequestFunc: Thread 4984 started as listener thread for np messages.
[Thr 1048] WaitSyncSemThread: Thread 1048 started as semaphore monitor thread.
[Thr 4632] NiInit3: NI already initialized; param 'maxHandles' ignored (1;10002)
[Thr 4632] CPIC (version=700.2005.12.02)
[Thr 4632] [Node: bootstrap] java home is set by profile parameter
     Java Home: C:\j2sdk1.4.2_16
[Thr 4632] JStartupICheckFrameworkPackage: can't find framework package E:\usr\sap\<SID>\DVEBMGS00\exe\jvmx.jar
JStartupIReadSection: read node properties [bootstrap]
-> node name          : bootstrap
-> node type          : bootstrap
-> node execute       : yes
-> java path          : C:\j2sdk1.4.2_16
-> java parameters    : -Djco.jarm=1
-> java vm version    : 1.4.2_16-b05
-> java vm vendor     : Java HotSpot(TM) Server VM (Sun Microsystems Inc.)
-> java vm type       : server
-> java vm cpu        : x86
-> heap size          : 256M
-> root path          : D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster
-> class path         : .\bootstrap\launcher.jar
-> OS libs path       : D:\usr\sap\<SID>\DVEBMGS00\j2ee\os_libs
-> main class         : com.sap.engine.offline.OfflineToolStart
-> framework class    : com.sap.bc.proj.jstartup.JStartupFramework
-> registr. class     : com.sap.bc.proj.jstartup.JStartupNatives
-> framework path     : E:\usr\sap\<SID>\DVEBMGS00\exe\jstartup.jar;E:\usr\sap\<SID>\DVEBMGS00\exe\jvmx.jar
-> parameters         : com.sap.engine.bootstrap.Bootstrap ./bootstrap ID0080758
-> debuggable         : yes
-> debug mode         : no
-> debug port         : 60000
-> shutdown timeout   : 120000
[Thr 5240] JLaunchIStartFunc: Thread 5240 started as Java VM thread.
[Thr 5240] *** ERROR => Can't change working directory [D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster] (rc = 2) [jlnchxxi.c   378]
[Thr 5240] *** ERROR => Cannot change to working directory [D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster] (rc=-1) [jlnchxxi.c   724]
[Thr 4632] Wed Jan 21 05:22:15 2009
[Thr 4632] JLaunchCloseProgram: good bye (exitcode = -1)
Regards,
Baris

Cannot Change Item Status from Active to Inactive

Dear All
Cannot Change Item Status from Active to Inactive on Item master screen. can any one provide the steps.
Best Regards
Arifuddin

Check on below link under "Defining Item Status Codes"
http://docs.oracle.com/cd/E18727_01/doc.121/e13450/T291651T291798.htm#I_t_ditstatus
thanks

Cannot change relationship status

In my Lync 2013 client, I cannot change any user in my contact list to Workgroup or Friends and Family. Has anyone also seen this behavior?
Thanks

This may be related with your Lync client. Please try to sign in another Lync client with your Lync account. If you still have the problem with the other Lync client, this problem is related to the account setting.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Cannot change anything in user account and family safety, even logging as an administrator account.

My 1st user account was an administrator account, 2nd user account was a standard account. 3rd user account was a guest account of window 8 single language, however i accidentally made a mistake by setting guest account from standard account to become an
administrator account. I also set down the 1st user account from administrator to standard account and after these stupid settings, the guest account becomes administrator account anyone can access in without any password, the 1st and 2nd accounts become standard
accounts! Before this mistake, the 1st user account was the main account of mine, 2nd and 3rd (guest account) were logged in very rarely.
The problem is when i logged in guest account as administrator, i cannot set the 1st or 2nd back to become another administrator account. Something has gone strange, it has been prevented me to set the others to be administrator and the guest back to standard
account. Being as an administrator account, the guest account was totally useless in changing settings. When i logged in with 1st and 2nd account, i also cannot change anything in the user account settings (change type of user account) and family safety, all
attempts to change the user account settings was useless such as i never tried. I also tried "refresh your computer without losing files" but not worked. Please provide me some advices!
I did not find the forum for win 8 single language, so i place my question here.

Thanks for your reply. I tried to go to safe mode of win 8 by holding the shift key while clicking "restart" on the login screen. (My login screen now shows 3 account users). Then i chose troubleshoot -> advanced options -> windows startup
settings-> i went to safe mode. The safe mode only showed a complete black screen with an only window: "Administrator: cmd.exe". I did as you said (typing NETPLWIZ) and the User accounts window appeared. I went to "properties" of each
user account and set 1st and 2nd accounts to Administrator but got the error: "This user cannot be added. Access is denied." and another error window: "Usert accounts: the group membership for ... could not be updated."
Yesterday, i went to elevated command prompt as an administrator and typed "net user administrator /active:yes" with hope that the built-in administrator would be activated and i would use it for full control settings of 3 other user accounts.
But i got the error: "system error 5. Access is denied."
Now, my position is quite bad. Login with guest account which was set as administrator, i still can not have full control of this laptop, so that all attempts of mine to change the user account settings is denied. This guest account also does not have a
password at all so that everyone can open my computer without typing a password. Because access is denied, i cannot set a password for the guest account even now it is the administrator account and i am loging in it.
p/s: I tried to refresh the system but still got the error: "There was a problem refreshing your PC. No changes were made". And i also tried to restore the system, but got the error: "System restore did not complete successfully. Your computer's
system files and settings were not changed. Details: A volume shadow copy service component encountered an unexpected error. Check the Application event log for more information (0x80042302)"
I went in registry editor in safe mode and did as you said but there was no "AutoAdminLogon", "DefaultUserName", "DefaultPassword". I only saw "AutoLogonSID" and other different names...
The problem i got half year ago has still remained and recently i made this mistake. https://social.technet.microsoft.com/Forums/en-US/8ebd868c-bdfd-412e-95a6-9dc0095d431c/cannot-paste-any-online-pictures-from-any-websites-into-wordpowerpointonenote-2013?forum=officeitpro
I am a young woman who always creates mistakes when setting computer because of my carelessness.
Hi,
These phenomenon should be access rights problem, you need to check your current system User Accounts status. In my opinion, your administrator account probably disabled.
Open Run, type LUSRMGR.MSC, press Enter.
Then check your current system account which Group they are belongs to.
If there is any progress, please feel free let me know.
Roger Lu
TechNet Community Support

Cannot change payment method on subscription and C...

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Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

Cannot change posting date of a parked document. See addt'l details inside

Hello again SAP experts,
I was just wondering how come I cannot change the posting date of a parked document. The document type of the said parked document is a "BATCH INPUT" only document type.I already set in config that the posting date be changeable for parked docs.
Is it not possible to change the posting date even if the status is only parked? Our client requires that the posting date still be changeable for BATCH INPUT only doc types. Please help.
BTW, listed below is the error message that the system displays. Thanks
Document type AA only defined for batch input

Hi Loong,
First and foremost, thanks for your time answering my queries. =)
Going back to the topic, the OB32 suggestion didn't solve the issue. I added BKPF-BUDAT in the list, and made sure that it applies to all account types. I also tagged it as changeable field.Still, the system displays the error Document type AA only defined for batch input
Is there such a rule that for doc types that are tagged as for BATCH INPUT only, you cannot change the posting date?
Our client requires that the posting date still be editable.
Please help. Thanks a lot!

Cannot change status to online

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