Cannot complete recovery procedure of iPod Touch 4g

My son´s iPod touch 4g was lost for some time, plus he forgot the password. I go through all the steps to restore it, but at some point while itunes is downloading the software update, the ipod disconnects, and I cannot complete the process

Thanks IIIaass. I do not get that message, but I disabled the antivirus anyway. What happens is that after some 10 minutes, and ca. halfway thru the process, the ipod disconnects and iTunes shows the following message: "iTunes could not connect to the ipod "ipod" because it is locked with a passcode. You must enter your passcode on the ipod before it can be used with itunes"
We dont remember the passcode, but in any case, the ipod is blocked and will not let us introduce a passcode even if we remembered it.

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