Cannot delete payment proposal....... urgent

Hi All,
Today one of my user had aproblem with payment run,
she was able to create payment proposal but when she did payment run it was cancelled
When i checked payment log its due to the missing clearing document (bcoz mistakenly the clearing doc number range has been changed now every thing is set back)
So we want delete the proposal and recreate it, but we cannot delete since it already generated the proposal list. even we tried to do diff payment run for same docs, but we r getting tht the docs are contained in payment run X(1st one)
how to solve this.. urgent .....
any one plz help me..............

Hi
sravanthi gaaru
pls use t-code FBRA AND DO REVERSE. IF U HAVE PRODUCT COSTING DOCUMENTS PLS SEND IT TO ME
[email protected]
PLS DO THIS
MALLIKARJUNA

Similar Messages

Need to delete payment proposal F110

Dear all,
I want to delete a payment proposal which has been already processed and payment run has been carried out. The document is also already posted. I tried to delete the payment program using this option Menu Edit -> Payments -> Delete output and the respective status is showing as below:
Parameters have been entered
Payment proposal has been created
Payment run has been carried out
Posting orders: 1 generated, 1 completed
Printing data and log have been deleted
After that I wanted to delete the paymet proposal using Menu Edit -> Proposal -> Delete, but this option is grayed out and the previous delete output is still enable. I tried 2 -3 times but same thing apprears.
We need to delete this proposal urgently Please provide your inputs..
Thanks & Regards,
Nidhi

Hi Nidhi,
Conclusion.........is........system will not allow you to delete proposal...
After I heard this problem from you, I have explored the same thing in my system. Now I can give you the conclusion is that you better start new payment proposal as long as you have successfully reversed and reset the posted documents then system will allow you to start the fresh payment run. It will not create any problem.
Even then if you want to delete this proposal then after 14 days of Run date just go to PAYMENT RUN>REORGANIZATION
system will prompt you one box where you enter RUN DATE in To date and this payment run name into IDENTIFICATION select Start Immediately under the schedule tab...
I think this will be the opt for you...........
Regards,
Chintan Joshi.

List of Deleted Payment proposal

Hi
Is it possible to get information for the Deleted Payment Proposal (F110) in the system
Someone had deleted a proposal after the approval had happened & we want to trace back who had deleted the proposal run in the system.....
Is it possible to do so & how......
Regards
Ashk

Hi
Plz check in table REGUA
If you are not able to find any details in these tables.
Request to search on tables REG*.
all these are APP related.
Please let me know if you get the details from any of the tables mentioned above.
Let me know the result of the same
Thanks
Kalyan

How to delete payment proposal

Hi all,
I have created payment print prog with sap script. now i run this sap script through F-47 t-code. in F-47 i have created document for each vendor or multiple document. then run
F110 t-code for automatic payment transcation. in f110 i created many proposal. somtimes its locked. i know how to delete proposal. go to edit, proposal and delete. but still its locked. when i click on display proposal i got red signal.somtimes i create document for multiple document, on that proposal 2 vendors got green signal and for 1 vendor i got red signal. i got a message also 2 generated and 2 complete so for that how to delete proposal? what is the proper way to delete payment proposal?
Thanks
Jigar

Solved myself

Cannot delete payment lot

While posting a payment lot, it encountered an error and short dumped. We checked every accounts and not a single payments were posted. We created a new lot and it posted successfully.
How can we delete the payment lot that short dumped to ensure that it will not be posted in the future? We are getting the message "Payment lot xxxxxx cannot be deleted under current status".
Thanks.

Hi, normally you should have you payment upload if you used program RFKKZE00 lot in error in trnasaction FPB4 or in FPB3 (Use flag P_XCONT equal ot X). You have to complete the creation of the lot or change the status of you lot to ' 'Payment can be added, then you can delete it in FP05 in the menu 'Payment lot'. As long yout payment lot is in status 6 'Payment lot is incomplete' you can do anything with it.
If you've upload you payment lot using multicash, check transaction FPB8 or FPB17, you have to complete the upload of the lot to then delete it, be careful on what you put in the option around Create Lot, Close Lot, etc...

Edit /modify the payment proposal

Hi Gurus,
when you modify the payment proposal for a customer, we are able to include some invoices but it is not allowing to add a credit invoice document/ credit balances.
It is treating customer negative balaces as outgoing payments and it is not adjusting against the customer balances. It is showing as seperate line item and asking for a payment method to pay this amount .
please let me know the solution for this problem?
regards
mani

Hello,
You can edit/delete payment proposal from F110 transaction.
1. Display the proposal you want to delete.
2. in the menu, go to Edit ->Proposal - you will be give options to edit, delete, display proposal.

Deleting a payment proposal

Hi All,
The invoice is stuck in a payment proposal in AP.
The payment run didn't go through because of a small problem.
I modified the invoice and now wanst to create a new payment proposal with that.
But system is still pointing to old payment proposal.
How do I delete the existing payment proposal which has exceptions.
rgds
neha

Hi,
Go to F110- Give F4 in Identification, and select you date range ,
It will list all the Proposals. Or you can delete all the Old dated praposals which is not completed.
You can select the one which you wants to delete.
Go to EDIT- Proposal- Delete Or
Go to EDIT- Payments u2013 Delete Output and then EDIT- Proposal- Delete
Regards,
Sridhar Sha

Transaction F110 - Message 'The payment proposal cannot be edited'

Hello,
I am having some problems on transaction F110, I hope someone can help me with this: when I create for example new payment proposition under ID SH01 and I add Vendor A, B and C on that proposition, and after that if I make new payment proposition with ID SHO2 and add vendor B again but with different amount it's not possible to finish this proposition because it's not possible to add same vendor on more than one proposition.
This is error I receive:
"Company codes 0001/0001 do not appear in proposal 20.05.2011 A#04; correct
Message no. FZ003
Diagnosis
No data exists for the specified paying company code 0001 and the specified sending company code 0001 in payment proposal 20.11.2009 A#04.
System Response
The payment proposal cannot be edited.
Procedure
Check the flow trace and payment proposal list in order to determine why the specified company codes are not contained in the proposal."
Is it perhaps possible to disable this option so for example vendor B could be present in SH01, SH02 and SH03.
Any help is appreciated.
Thank you.
Edited by: samnovice on Jun 3, 2011 12:03 PM

Reason I use adding same vendors for one day on three different proposals is because of partial paymant for certain vendors and that's why I need to add vendor B on three different proposals.
Here's the example:
SH01 contains this vendors:
VendorA
VendorB
VendorC
and SHO2 these ones:
VendorB
VendorD
VendorE
This part is main problem for me "after that if I make new payment proposition with ID SHO2 and add vendor B again..." so it would be great if I could add vendor B again if I want to without limitation. Can this option be set under transaction FBZP?

Payment proposal - how to restart or delete

We have a Payment proposal (F110) that was run and it did not select anything - we need to delete or restart this poposal however I don't know how. Can anyone help.
The proposal status reads like this - it appears the payment proposal ran however we get the "Company codes US10/US10 do not appear in proposal 01/14/2009 JA01; correct" error message.
Parameters have been entered
Payment proposal has been created
Payment run has been carried out
We checked the Customer and it is not blocked and we changed the net due dates to be within the parameters. From the other notes I have read it says to "delete the proposal and do it from fresh" - it will not let us delete. or "carry out the payment run" or "run the APP".
Any help would be appreciated.
Thanks.

Hi,
You can delete the proposal run if the postings are not done. select your proposal using Rundate and Identification.
Menu-> Edit-> Proposal-> Delete.
After you delete your proposal run, you can create new proposal run.
Please check the parameters which you entered in the proposal run.
Best Regards,
Mohan.

Blocking user against deleting the payment proposal.

Hi All,
Is there any possible way,where we can block specific user id for deleting the payment proposal created.
we have tried using authorization but it not working, when we give authorization to edit it is defaulting to delete the proposal.
Please advice.
Best Regards
Rajesh Dhulipalla

Hi,
check out this link.
http://help.sap.com/saphelp_40b/helpdata/es/d6/eb2c7dd435d1118b3f0060b03ca329/content.htm
these objects are used
F_REGU_BUK company code
F_REGU_KOA account type
Assign points if helpful
Reg
Arun

Cancel payment proposal F110

Hi all
I have created, edited and run a payment proposal but now need to edit it further. I clicked on delete output but still cannot re-edit the payments. Any ideas? What does 'Delete output" actually do? Thank you!

Hi
Once you run Rayment Run you can not edit payment proposal.
The only option is you need to reverse the payment documents which have generated through your payment run through Transaction FBRA and run fresh payment. That documets you can get from Table REGUP.
Give run date and identification in the selection screen and execute you will get payment documents for that payment run. Take that documents and reverse through FBRA.
I hope this will help to your problem
Thanks
Deehaha

Run F110 Payment Proposal in Custom Z Report

Hi Folks,
I have a requirement to run payment proposal part of the F110 transaction from a Z program without having to create a payment proposal.
It's a little tricky to explain so I will try to say it in these terms:
My desired output is the "Display Payment Proposal: Payments" table that can be viewed by clicking Display Proposal button in F110.
My desired input is Company Code, Pament Methods, Next Payment Date and the list of Vendors (i.e. the values that are entered when creating the payment parameters.)
So, is this achieve able without going through tons of F110 code to replicate the functionality.
Many thanks for any help,
Colm

I created a function module to do the work. Hopefully somone finds it useful
FUNCTION z_run_dummy_pay_proposal.
*"*"Local Interface:
*" IMPORTING
*"     REFERENCE(I_LAUFD) TYPE F110V-LAUFD
*"     REFERENCE(I_ZWELS) TYPE F110V-ZWELS
*"     REFERENCE(I_NEDAT) TYPE F110V-NEDAT
*"     REFERENCE(I_LAUFI) TYPE F110V-LAUFI
*" EXPORTING
*"     REFERENCE(EXCEPTION) TYPE CHAR255
*" CHANGING
*"     REFERENCE(T_LIFNR) TYPE ZTT_LIFNR
*"     REFERENCE(T_BUKRS) TYPE ZTT_BUKRS
*"     REFERENCE(T_REGUH) TYPE ZTT_REGUH
*"     REFERENCE(T_REGUP) TYPE ZTT_REGUP
*"     REFERENCE(T_BSIK) TYPE ZTT_BSIK
DATA: ls_rfdt TYPE rfdt, "Cluster Table that stores the Payment Parameters
        lv_seconds TYPE i, "Seconds used to control the wait time
        ls_lifnr TYPE lifnr,
        ls_bukrs TYPE bukrs.
*RFTD table is the parameter cluster table for F110 amoung others
CONSTANTS: lc_relid TYPE rfdt-relid VALUE 'FB', "CHAR02 data element for SYST from RFDT table
             lc_parm TYPE c LENGTH 4 VALUE 'PARM', "Constant value to pass into the RFDT table
             lc_f110 TYPE c LENGTH 4 VALUE 'F110'. "Constant value to pass into the RFDT table
*The values are needed to store the parameters correctly in the Parameter Cluster Table
f110v-laufd = i_laufd.
f110v-laufi = i_laufi.
f110c-budat = i_laufd.
f110c-grdat = i_laufd.
rfdt-mandt = sy-mandt.
rfdt-relid = lc_relid.
CONCATENATE lc_f110 i_laufd i_laufi lc_parm INTO rfdt-srtfd.
f110id-progr = lc_f110.
f110id-laufd = i_laufd.
f110id-laufi = i_laufi.
f110id-objkt = lc_parm.
*Build up the Vendors that are being stored in the parameters
LOOP AT t_lifnr INTO ls_lifnr.
    r_lifnr-sign = 'I'.
    r_lifnr-option = 'EQ'.
    r_lifnr-low = ls_lifnr.
    APPEND r_lifnr.
ENDLOOP.
*Build up the Company Codes that are being stored in the parameters
LOOP AT t_bukrs INTO ls_bukrs.
    fkttab-bugrp = sy-tabix.
    fkttab-zwels = i_zwels.
    fkttab-nedat = i_nedat.
    fkttab-bukls = ls_bukrs.
    fkttab-xpruf = 'X'.
*To match the SAP standard I put in 6 blank lines
    APPEND fkttab.
    CLEAR fkttab.
    APPEND fkttab.
    CLEAR fkttab.
    APPEND fkttab.
    CLEAR fkttab.
    APPEND fkttab.
    CLEAR fkttab.
    APPEND fkttab.
    CLEAR fkttab.
    APPEND fkttab.
    CLEAR fkttab.
    APPEND fkttab.
ENDLOOP.
LOOP AT fkttab WHERE bugrp IS NOT INITIAL.
    buktab-bukrs = fkttab-bukls.
    buktab-bugrp = fkttab-bugrp.
    SELECT SINGLE land1
      FROM t001
      INTO buktab-land1
      WHERE bukrs = fkttab-bukls.
    SELECT SINGLE zbukr
      FROM t042
      INTO buktab-zbukr
      WHERE bukrs = fkttab-bukls.
    APPEND buktab.
ENDLOOP.
*Use the SAP standard to format the Vendors
PERFORM selektion_lifnr.
*Create the Payment Parameters
PERFORM sichern.
*Commit the work and wait for the Payment Parameters to be written to the database
COMMIT WORK AND WAIT.
*Wait up to 4 minutes for the Payment Parameters to be created, if they aren't after
*4 minutes raise an exception
CLEAR lv_seconds.
DO 240 TIMES.
    SELECT SINGLE *
      FROM rfdt
      INTO ls_rfdt
      WHERE relid = lc_relid
      AND srtfd = rfdt-srtfd.
    IF sy-subrc = 0.
      EXIT.
    ELSE.
      WAIT UP TO 1 SECONDS.
      lv_seconds = lv_seconds + 1.
      IF lv_seconds = 240.
        exception = 'parameter_create_failed'. "Old and new exceptions cannot be used at the same time
        EXIT.
      ENDIF.
    ENDIF.
ENDDO.
*Once the payment parameters have been created we can create a payment proposal
CALL FUNCTION 'SCHEDULE_PAYMENT_PROPOSAL'
    EXPORTING
      i_laufd           = i_laufd
      i_laufi           = i_laufi
      i_xstrf           = 'X' "Create immediatly
    EXCEPTIONS
      startdate_wrong   = 1
      parameters_missed = 2
      lock_failed       = 3
      job_open_failed   = 4
      job_close_failed = 5
      OTHERS            = 6.
IF sy-subrc <> 0.
    exception = 'proposal_create_failed'. "Old and new exceptions cannot be used at the same time
ENDIF.
*Trigger the Job
COMMIT WORK AND WAIT.
*Clear out the tables that are used to store the cluster table
*values for the parameters
REFRESH: buktab, fkttab, slktab, sldtab, trctab, usrtab,
           faetab, jobtab.
CLEAR:   buktab, fkttab, slktab, sldtab, trctab, usrtab,
           faetab, jobtab, f110c, trcopt, f110versionpar.
*Import the Payment Parameters Values
IMPORT buktab fkttab slktab sldtab trctab usrtab
         faetab jobtab f110c trcopt f110versionpar
         FROM DATABASE rfdt(fb) ID f110id.
*Check to see has the job finished
CLEAR lv_seconds.
DO 240 TIMES.
    READ TABLE jobtab INDEX 1.
    SELECT SINGLE *
      FROM tbtco
      WHERE jobname = jobtab-jobname
      AND jobcount = jobtab-jobcount
      AND status = 'F'.
    IF sy-subrc = 0.
      EXIT.
    ELSE.
      WAIT UP TO 1 SECONDS.
      lv_seconds = lv_seconds + 1.
      IF lv_seconds = 240.
        exception = 'proposal_create_failed'. "Old and new exceptions cannot be used at the same time
        EXIT.
      ENDIF.
    ENDIF.
ENDDO.
*Store the Payment Proposal Header Values
SELECT *
    FROM reguh
    INTO TABLE t_reguh
    WHERE laufd = i_laufd
    AND laufi = i_laufi.
*Delete the values where no payment will be made
DELETE t_reguh WHERE vblnr IS INITIAL.
*Store the Payment Proposal Line Item Values
SELECT *
    FROM regup
    INTO TABLE t_regup
    FOR ALL ENTRIES IN t_reguh
    WHERE laufd = t_reguh-laufd
AND laufi = t_reguh-laufi
AND xvorl = t_reguh-xvorl
AND zbukr = t_reguh-zbukr
AND lifnr = t_reguh-lifnr
AND kunnr = t_reguh-kunnr
AND empfg = t_reguh-empfg
AND vblnr = t_reguh-vblnr.
*Get the relevant Outstanding Payment to Vendors Values
SELECT *
    FROM bsik
    INTO TABLE t_bsik
    FOR ALL ENTRIES IN t_regup
    WHERE bukrs = t_regup-bukrs
AND lifnr = t_regup-lifnr
AND umsks = t_regup-umsks
AND umskz = t_regup-umskz
AND zuonr = t_regup-zuonr
AND gjahr = t_regup-gjahr
AND belnr = t_regup-belnr
AND buzei = t_regup-buzei.
*Delete the Payment Proposal
CALL FUNCTION 'DELETE_PAYMENT_PROPOSAL'
    EXPORTING
      date                = i_laufd
      identification      = i_laufi
    EXCEPTIONS
      abnormal_end        = 1
      no_delete_authority = 2
      OTHERS              = 3.
IF sy-subrc <> 0.
    exception = 'proposal_delete_failed'. "Old and new exceptions cannot be used at the same time
ENDIF.
*Delete the Payment Parameters
CALL FUNCTION 'DELETE_PAYMENT_PARAMETERS'
    EXPORTING
      i_laufd           = i_laufd
      i_laufi           = i_laufi
      i_inter           = space
    EXCEPTIONS
      no_authority      = 1
      parameters_missed = 2
      wrong_status      = 3
      OTHERS            = 4.
IF sy-subrc <> 0.
    exception = 'parameter_delete_failed'. "Old and new exceptions cannot be used at the same time
ENDIF.
ENDFUNCTION.
Edited by: Colm Gavin on Apr 15, 2011 12:22 PM

Issue With Payment Proposal.

Hello Experts,
When I am running proposal,I am facing the message " Payment Proposal Could not be carried Out".
Could you please guide me what it means?
Thanks,
Bala

In order to debug this problem follow these steps:
1 Key note - If you have other payment runs that you have executed with the same vendors that have not been carried to completion, they must be finished or deleted. you cannot have multiple payment runs in process with the same vendor.
1. in F110 - Click Edit > Proposal > Delete - The parameters will now be open for you to edit them
2. On the "Additional Log" tab, make sure you have selected the checkbox " Payment method selection in all cases"
3. Also on the additional log tab, make sure to enter the range of your vendors you wish to make payments to in the "Accounts Required" field
4. Now Save the proposal and execute again.
5. Once it is done running click on the "display proposal log" button. This will give you an explanation of any errors that you may run into.
If you still cannot figure out the issue let me know
David

Payment Proposal error in F111

Hello,
We recieve the below error in the proposal.
the parameters are ,US01 company code, U- payment method.
First we create payment request in Treasury system with tcode : RVND in curr INR then run f111.
INR is also specified in FBZP for payment method U.
When we use any other foreing curr the payment is successful with the same payment method and same house bank
Please advice.
Thanks very much.
ERROR
Company codes US01/US01 do not appear in proposal 11/24/2009 INR-1R; correct
Message no. FZ 003
Diagnosis
No data exists for the specified paying company code US01 and the specified sending company code US01 in payment proposal 11/24/2009 INR-1R.
System Response
The payment proposal cannot be edited.
Procedure
Check the flow trace and payment proposal list in order to determine why the specified company codes are not contained in the proposal.

Hi,
Did you try this?
Call up the Payment Program for Payment Requests (F111). Choose Environment ® Maintain Configuration to make your Customizing settings for the payment program.
Activities
To start a payment run, call the Payment Program for Payment Requests (F111). The Automatic Payment Transactions for Payment Requests screen appears.
       1.      Enter a date and payment run ID.
All information relating to the payment run is stored under these values.
       2.      Choose Edit ® Parameters ® Maintain Payment Run Parameters. The Automatic Payment Transactions: Parameters screen appears.
Enter the values for the parameters.
       3.      TheDynamic selections function gives you the option of using other fields for selecting payment requests.
       4.      You can create an additional log by choosing Additional Log.
       5.      Save the parameters for the payment run.
       6.      To generate a proposal run or a payment run, choose Edit ® Proposal ® Schedule or Edit ® Payment ® Schedule.
Specify a starting time (or immediate start) and a computer, if required.
       7.      If you create a proposal, you can display the log, payment list and exception list. You can edit or delete the payment proposal. If you are satisfied with this payment proposal, choose Edit ® Payment ® Schedule and execute the update run.
       8.      After the payment run, the system generates the posting documents, the payment and exceptions lists, and the payment media.
Let me know if you are still facing an issue.

Cannot change payment method on subscription and C...

I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

Cannot delete payment proposal....... urgent

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