Cannot download item in game

Thank you for your interest. I want to inform you that have purchased items in the game infinity blade2 to buy arms twice the amount was deducted from my account in Alatyoz not download these items are in the game with the knowledge that the purchase has been confirmed by the arrival of a letter. Order ID: MGYT6MJLG5 /  MGYT6MGQF1

This is a user -to-user forum. You are not talking to Apple here.
Use the "report a problem" link on your email receipt to report the problem to Apple - see this support document:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

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