Cannot install CS6. I deleted CC tryout version files by dragging them to trash bin. After that, installation program doesn't work (do nothing). How can I fix it?
I deleted application folder of Illustrator CC tryout by mistake. I should have run adobe installer but I didn't.
After that, I could not uninstall Illustrator CC and also I could not install CS6.
When I tried to install CS6, installer does nothing after entering serial number.
OS: Mac OS Maverick on Macbook Pro
I did run Adobe cleanup and confirmed that Illustrator CC has been removed but installation doesn't work.
When I click on install button after putting in serial number and login with Adobe ID, nothing happens.
It is frustrating. I couldn't even install the program yet.
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I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number
The activation servers for CS and CS2 stopped working and were taken down. You'll need to take a look at this link for your issue: https://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.ht ml
Benjamin -
I have several keynote presentations on my newish computer but am not unable to open them. I get the message "keynote cannot be installed because of a problem" (unspecified). Does anybody know why this happend? Does it related to using Microsoft "University" 2011? How can I fix it? Thanks!
Thank you for your reply.
I just tried the 3-step process suggested on http://support.microsoft.com/kb/2431353
This all started when my mouse/thumb clicker was going crazy. Found an expanded battery. Obviously need a new battery. Unfortunately must wait 6 weeks to get my new battery. Meanwhile, I'm running my computer on AC only, as there appears to be no other option. I was informed that when using AC only (no battery) some high-energy-use programs like Office might not function.
Do you know if there is away to use office even when just using AC and not having the battery in? I'm doubting if I have other OSX problems because everything else works: email, safari, itunes, iphoto, quicktime, etc . . . . ?
ciao,
Masego -
The iPhone **** cannot be used because it requires iTunes version 10.6.3 or later - I get this error message yet I have 10.6.4, how can I get itunes to recognise my phone
You must be referring to OS X 10.6.4, because there is no iTunes version 10.6.4. You can download iTunes 10.6.3 here:
http://support.apple.com/kb/DL1575
Any reason why you have not updated to OS X 10.6.8? If you did, you could then run iTunes 11.0.1. -
When I install any theme, the homepage (more specifically Black Google) will not load as homepage. How can I fix this?
Do a malware check with several malware scanning programs on the Windows computer.<br>
Please scan with all programs because each program detects different malware.<br>
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked -
In the middle of an update, it call closed. Itunes keeps saying that it's not installed, even though ive tried reinstalling multiple times. All my iphone is doing it showing the ituns symbol and a charger. How can I fix this???
Hi lepyykko,
If I understand your question, you are trying to update your iPhone, but you are seeing an error message that iTunes for Windows is not installed, is that right? The first step is to get iTunes successfully installed on your computer. Then backup the iPhone before updating the iOS software.
Are you seeing any error messages when you try to install iTunes for Windows?
If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668
Are you able to update your iPhone wirelessly?
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT204204
Before you update
Back up your device to iCloud.
Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT201263
I hope this information helps ....
- Judy -
Since upgrade iphone 4 Version 7.0.0,I noticed my WIFI is not conecting very good.It stays in 3G.How can I fix?Thanks
Hello there, Birdman8.
The following Knowledge Base article provides some great troubleshooting steps for resolving your issue:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
my iphone doesn't conect with my computer. He says you can't use it you softwear is not up to date please uninstall itunes and install itunes for windows 64bit. I do that but it doesn't work. So what can i do?
It won't pass 10.3.
What does this mean?
I figured it out. Thanks!!!
What did you figure out? How about posting how you resolved it? -
Since installation of Mountain Lion (10.8.2) the latest version of Sony Image Data Converter (Ver. 4.6) doesn't work anymore. How can I solve this problem?
HI,
I have seen this with AIM Logins that use the SSL Server and not the original server that was non SSL
Since iChat 6 the server name has also changed as has the Login port (Although we were suggesting using the port 443).
The AIM SSL server "Falls Over" more frequently than the other server.
Also iChat/Messages reconnects automatically to the NON SSL server but not to the SSL one (It is a security risk)
You had to manually Log out by Untick "Enable this Account" then Log back in again.
I have not seen this happen in Jabber accounts but I don't use my computer the same way you do.
Jabber Servers tend to either use SSL or Not and can rarely login if you change to not using SLL.
It also seems a bit strange that Disabling the account, as you phrase it, and re-enabling does not work.
For Googletalk Logins try logging out then changing the port to 443 (Googletalk allows this port as well as 5223)
Also check the Keychain (Applications/Utilities > Keychain Access) and see if there is an issue with any Gmail or Googletalk certificate.
10:35 PM Wednesday; November 14, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
When i tried updating my iphone 4 to the latest IOS version 7.1.1 it was updating until the end of the update where it had an icon which said connect to itunes. When i try connecting to itunes on my laptop it still doesnt program, by the way my itunes has the latest updae. Why is this? How can i fix it?
Hey there Raymondd2014,
It sounds like you had been updating the phone and now it is in recovery mode. Take a look at this info first:
If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
If you are unable to get out of Recovery Mode, use the following article to restore your device with iTunes:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If you don't see your device in iTunes follow these steps for Windows.
Thank you for using Apple Support Communities.
Take care,
Sterling -
Windows Media Player plugin doesn't work with the beta version of Mozilla.
Make it easier. C:/Program/Mozilla Firefox (the old installation) and copy the entire folder "plugins". Now go to the path of the Firefox beta installation and paste the folder. All the old add ons will work. Bye
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i canot delete my iphone 4 for back up because it says its in use. how can i change it to my iphone 5?
please help me!!!
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I have searched through the FAQs and find stuff on "crashing". I have not had any trouble with flash crashing, but I can't keep it installed.
If I install flash, then it stays as long as I am logged in, even if I close firefox. Once I log out and log back in, I lose Flash and have to re-install it.I was having the same issue with installing Flash player 10.3.183.10 in both Firefox 6.0.2 and Explorer 9 -- the Task Manager would show the installer running as a process, but it would never actually install anything. It would just sit there until I killed it or rebooted.
It seems that there are multiple versions of the separate installers needed. The installer that worked for me in Firefox was
install_flash_player_10.exe -- a 3,017KB file
and for Explorer, it was:
install_flash_player_10_active_x.exe -- a 3,054KB file.
Neither of those files was sent by the main updater page, nor did that page offer the 239KB uninstall_flash_player.exe, which is needed to uninstall the previous Flash version before one can even begin to try to update it. I had to pound through the messages in the forums to find links to those "full" installers.
It is working now in both browsers, but jeepers creepers, it shouldn't take all day to find the installers for something that gets updated as often as Flash does. -
I want to change the security answers on my account but have noticed that the email address I listed is a hotmail one which I cannot get into. How do I change this as I only see an edit button for logging into iTunes but not one where I can change in the security answers. Thankyou
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94157) -
I do not have any versions of Firefox on my computer yet. I want to download Version 3 only. All the downloads take me to Version 4 which I don't want.
You can get Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
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