Cannot publish get error message - log file not being created
When trying to publish a FlashHelp project, I get an error
message window that says "Publishing has been cancelled. Failed to
create file: (project name).log "
When I click okay in the message window, the publishing
process stops. However, if I look in the SSL folder, I see the log
file. It is a text file.
I had this problem in January 09 but it seemed to be an issue
with the password and path in the FTP command window. I fixed it
and it worked fine. However, I haven't published since the end of
January. Now, when I try to publish, it is giving me the same error
message. I checked and reviewed the FTP window fields and they are
fine. But I'm still getting the error message and can't publish.
Why?
I need to get this problem fixed ASAP and ensure that it
doesn't occur again. What's strange is that I've got 3 other
projects and this is the only 1 that gets this error message.
Yes, the generation worked. I checked the log file that
worked from the time it worked before and it seems to be the same
as the log file that is generated when I get the error message.
I created a new FlashHelp layout and got the same error
message. What's really weird is there is a log file in the SSL
folder but when you click OK in the error message, it stops the
publish function.
Last time I had to blow away the cpd file as if this was a
corrupt project. But that gets to be painful. As I use templates to
put change dates in the footers of topics and templates get lost
when you blow away the cpd.
Any other thoughts?
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