Cannot update my iWork suite through the Mac App Store

I read an article that apple is allowing older users of iWork (those who used discs to install iWork) to upgrade for free through the Mac App Store. However, when I go into the store, it wants me to purchase them all over again. Why is this happening?

Could be any number of issues folks have encountered: incomplete Spotlight indexing; non-English primary language; apps in iWork folder, etc.

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How about a "Show Incompatible App Updates" option same as in the Mac App Store?

How about a “Show Incompatible App Updates” option same as in the Mac App Store?
I want un-installable app updates from being displayed in Updates. These updates require iOS 6.0 or later and cannot be installed on my original iPad that still runs 5.1.1 and cannot use 6.0.

We are not employees or representatives of Apple. We are just users like yourself. Your idea does seem interesting though. Send feed back to Apple here
http://www.apple.com/feedback/ipad.html

I want to download the recent Adobe app but it said I had to do it through the Mac app store

I have a rebuilt hard drive for my MacBookPro that recently crashed. Today Adobe wanted me to download a new version. The initial download went well but when I attempted to finalize the download a popup told me I would have to do it through the Mac Apple Store. How do I do this?

Exactly which one of the many Adobe products are you talking about here?

HT4461 Why do I have to repurchase apps I already own through the Mac App Store to get updates there?

It's a simple question but I cannot find an answer. I just know you can't. It makes no sense to not allow us to even purchase an update at a lower cost as opposed to repurchasing the app from the app store at the full cost. Can anyone say why this is the case? It makes me not want to ever use the app store.

I get that, but that's not the point. What I am saying is that the customer experience is poor. It should work the same as it used to when you bought software from a brick and mortar store.
When you buy an app (software) from a sellers website, you should be able to purchase an upgrade from any vendor. This means even though I bought an app like OmniPlan direct from the OmniGroup... It would be nice to purchase the upgrade, or even download the update from Apple's Mac App Store.
It just makes for a better customer experience.

Repurchase updates from the Mac App Store

Due to some technical problems, I had to repurchase a Mac. When I launched the Mac App Store, I wanted to redownload Pages, but it tells me that I have insufficient credit and that I need to indicate a credit card. However, I had previously updated Pages through the Mac App Store. Does anybody have an idea?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Not enough info. What do you mean repurchase a Mac? You bought a different Mac?
As long as you are signed into the Mac AppStore with the Apple ID that originally purchased Pages, then it should be listed on the Purchased pane of the MAS and available for download.

Bought iWork 09 physical disks; installed on MacBook Pro; App Store recognizes it. Any way to download it to another Mac using the Mac App Store?

Hi. I bough iWork 09 and installed it on my MacBook Pro. When I launch the Mac App Store, it recognizes that Pages, Keynote and Numbers are all installed. Unfortunately, I've now lost the discs and I now want to install it on my Mac Pro. Is there any way to do this through the Mac App Store?
Thanks..

No, only the version bought through the MAS is avaiable from the MAS for download to other Macs.

How do I download an app from the Mac App Store but not install it yet?

How do I download an app from the Mac App Store but not install it yet?
Can I simply download it and not install?
What if the App gets updated before I download it?
Why? Well, I am very busy and wish to install at my leisure even though I have purchased the App (required at a specific day in the month in order to appear on my business accounts).
Thanks.

There is a difference in what Kappy stated and what you stated. A major paid upgrade (v2.x to v3.0), yes, costs money, as it would in any other delivery stream. Updates (v3.0 to v3.1) to a a major version are free.
Most apps sold through the Mac App Store (MAS) are the type that use the simple drag & drop installation. Those are downloaded directly to the designated apps folder and installation is done. Large pro-type apps download an installer to your Apps folder. Those you can install at your leisure. The MAS does not have a lot of apps using this type of installation.
Be sure to always backup your MAS purchases, because there is no guarantee that the app will always be available for download in the future and it is your responsibility to archive copies.

My updates for iWork won't install via the Mac App Store

Hello,
I have iWork or Pages [5.5.1 (2111)], Numbers [3.5 (2109)] , and Keynote [6.5 (2110)] and I am told that there are 'updates' in the Mac App Store, but every time I click on them the download fails. No reason is ever given. I had iWork '09 on disk and have been able to upgrade this far. I currently run OS X 10.10.1.
Cheers

Hello again.
Before you start with the steps below: make a back-up of your Mac, preferably with Time Machine: Mac Basics: Time Machine backs up your Mac - Apple Support
Please use the Finder and go > go to folder to go to this location:
/Library/Application Support/
If you see any iWork related folders here, please remove them to the trash. It's normal that you will have to provide a password before you can.
After removing these iWork folder, restart your computer and try the update again. Your update might be hindered by old iWork '09 files and directories,

How can I update iWork using the Mac app store?

I bought iWork on DVD but would like to get the updates via the Mac app store. How can I do that?

HI Judy...
You can only update software from the Mac App Store if the that is where it was purchsed and downloaded from.
Since you installed from the DVD, your updates should be available from your Apple menu > Software Update.

Cannot connect to; Software Update, iTunes or the Mac App Store.

I updated to Lion on launch day and had problems with Software Update, iTunes and the Mac App Store connecting to the internet.
I was completely connected to the interent, so people told me to wait it out as the servers were probably struggling.
However, it's been two weeks and I still get this message:
It's the same with iTunes as well as the mac app store.
I'm at a loss as I can't update my computer.
Anyone else have the same problem?

same problem here
This solution work fine with me :
1. Systems Preferences -> Network
2. Under "Wi-Fi", click on the "Advanced" button.
3. Under the "DNS" tab, add the Google Public DNS - 8.8.8.8
4. Click OK, then click Apply.
5. Turn WiFi OFF, then turn it back ON again.
source : http://forums.macrumors.com/showthread.php?t=1192126

I cannot to download from the mac app store (There was an error in the App Store. Please try again later. (20))

I cannot to download from the mac app store (There was an error in the App Store. Please try again later. (20))
I traied to remove cookies and still don't working.

Regretably, none of the above solutions has resolved this problem for me.
Whenever I try to perform updates (in my case, Xcode and iPhoto both want to update), I receive the following error:
An error occurred during purchase.
(of course, I am not trying to purchase anything, it is a free update)
If I press Retry, the above repeats until I press Cancel, then I see:
We could not complete your request.
There was an error in the App Store. Please try again later. (20)
I have been "trying again later" for three weeks now, with no resolution in sight.

Hi there, our mac has an IOS version 10.5.8 and i need to update it to 10.6.8 in order to update our itunes account....when i start softwear update it tells me that nothing needs to be updated and i also do not have access to the mac app store...How can i

Hi there, our mac has an IOS version 10.5.8 and i need to update it to 10.6.8 in order to update our itunes account....when i start softwear update it tells me that nothing needs to be updated and i also do not have access to the mac app store...How can i update my ios? thanks Matthijs

Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About This Mac". Write down what it says about "version"and report that here. Now continue to "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present).
If you have a PPC Mac you cannot sync your idevice without a newer computer. See the end of this post for options.
If it says you have an Intel Mac you can upgrade to Snow Leopard, but check system requirements first:
Snow Leopard 10.6 Technical Requirements - http://support.apple.com/kb/SP575
You can buy Snow Leopard at:
Snow Leopard disc source - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After installing run the updater to 10.6.8, then upgrade iTunes.
Jan. 2014 post by Kappy on doing all this: https://discussions.apple.com/message/24599931
Options if you cannot upgrade: iTunes Store purchases can already be downloaded directly. Use iTunes Match to put non-Store music in iCloud, then download to your device from there. Backup your device directly to iCloud over a wireless connection. Photos can be downloaded from the Camera Roll using iPhoto or Image Capture.

How do I install camera raw updates to the mac app store version of elements 10

In the mac app store version of Elements 10 there is 'get updates' link on the help menu. And when I try to do it manually from a download I get a message telling me that 'this update no applicable'.

Once again, Apple only provides support for purchasing issues,not with using software purchased via the app store, any more than staples will give you tech support for a boxed version you buy from them:
The Mac App Store handles the download, installation, licensing, and updating of all products purchased through it. If you encounter an issue with an Adobe product during one of these four processes, visit http://www.apple.com/support.
For all other issues, including program errors and how to questions, visithttp://www.adobe.com/support.
Apple only provides support for problems with updates released via the app store and adobe has NEVER bothered to issue updates anything offered through the app store, so you can't get any help from apple for this.
It's more complicated to install ACR in the app store version. You have to do it manually. See this thread:
http://forums.adobe.com/message/4106477

I can not download the newest itunes to my imac but it will not, keep getting error message. So wanted to update to lion but unable to locate the mac app store.

looking fro help to get new version of itunes downloaded on imac that is running snow leopard and trying to update to lion but cannot find the mac app store.

App Store is an application in Applications folder on your hard disk.
But what error do you get, when trying to update iTunes? That should be possible in Snow Leopard too!

Aperture 3.1.2 no more stores imported pictures in projects. Downloded Update 3.2.2 cannot be opended. Actualisations only via Mac App Store. Is there a way via Internet-Download?

Aperture 3.1.2 no more stores imported pictures in projects. Downloded Update 3.2.2 cannot be opended. Actualisations only via Mac App Store. Is there a way via Internet-Download?

In the Window 'About Aperture' is below the Version: a No: 1530000.1
Are you looking in the "About" panel of your old Aperture installation or the Trial? The old version will show the licence number, if it has one. After installing a different version this chance is gone.
I bought Aperture 3.1.2 on March 2011 in the internet App Store.
If you bought from the App Store and not the Apple Store, your Aperture version has no serial number. Are you sure, you did not buy from the Apple Store? Then you should have received a serial number by email.
Can you give me a serial No
No, sorry I cannot. The serial number is bought with Aperture and only licenced to the person who bought it.

Cannot update my iWork suite through the Mac App Store

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