Cannot use my subscription to Yhailand even though...

Date Order # Item Paid with Amount Status
May 13, 2012
xxxxxxxxx
Thailand 120 min 1 month
PayPal
AU$ 3.99
Delivered
As can be seen above I have been charged for the Thailand 120 minute subscription and it has been delivered, but when I go to call Thailand, I get a message saying that I have no credit and it will not be ready until 15th May. What is happening? I am losing money on this system. Is this another way to rip of customers? Please fix IMMEDIATELY!

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Also, check in Tools | Options | Privacy and make sure that "'''Clear history when Firefox closes'''" is not enabled.<br><br>
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