Cannot view QT video in one user but can in another on same Mac -Leopard

I have installed Leopard on two machines (iMac Intel and MacBook). When trying to view any QT video (Leopard tour, movie trailers, etc) on the Apple site, audio is fine but no video. This is on the iMac. When I switch users on that same machine, it works. It also works fine on the MacBook. I am (and have been for two hours) on the phone with an Apple tech. We have trashed all QT prefs, Safari prefs, and still no video. Other video (you tube, WMV) plays fine. Only QT. I have matched Safari prefs item for item on the iMac and Mac Book with no luck. Apple has tried everything (yes, we re-installed Safari) and still the same issue. I think what's weird is that with another profile, it works on the same machine. So, where Apple has not succeeded, who can help me!!?? Please? Thanks. TG (alan)

One more thing...I can use FireFox and it works. It's only Safari and only in one profile (mine!) Thanks.

Similar Messages

  • Airplay works for one user but not for another on the same machine

    I have the problem where airplay works for one user but not for another and both users are on the same machine.  For the user where it does not work, everything appears normal, it's just that there is no sound being transmitted.  I have tried restarting the Airport express, restarting iTunes, repairing disk permissions.  Any ideas about what can be done to resolve this?

    my /etc/group:
    root::0:root
    bin::1:root,bin,daemon
    daemon::2:root,bin,daemon
    sys::3:root,bin
    adm::4:root,daemon
    tty::5:
    disk::6:root
    lp::7:daemon
    mem::8:
    kmem::9:
    wheel::10:root,hans,ibm,gast
    ftp::11:
    mail::12:
    uucp:x:14:
    log::19:root
    locate:x:21:
    smmsp::25:
    http::33:
    games::50:
    network:x:90:
    video:x:91:
    audio::92:ibm,gast
    optical::93:hal
    floppy:x:94:hal
    storage:x:95:hal
    scanner:x:96:
    power:x:98:
    nobody::99:
    users::100:gast
    dbus:x:81:
    hans:x:1001:
    vboxusers:x:108:hans
    policykit:x:1002:
    hal:x:82:
    kvm:x:78:
    nx:x:85:nx
    avahi:x:84:
    camera:x:97:
    gdm:x:1003:
    gast:x:1004:

  • User cannot send large attachment from one computer but can send it from OWA and other computers

    A user cannot send an email with a 22 mb attachment from a computer he uses occasionally, but he can send the same file from OWA at this desk and from outlook at his normal desk.
    We've recreated his outlook profile and we've tried re-installing office. We've also tried a new install of windows, but to no avail. We even tried a different network port, but it just seems to be this computer.
    Any help would be much appreciated. 
    Thanks
    Patrick

    Hi,
    Try compressing the file, will it be sent then?
    Please also start Outlook in Safe Mode to determine if it's 3rd-party add-ins related:
    Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
    If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
    Regards,
    Melon Chen
    TechNet Community Support

  • Program won't launch on Mac for one user but will for another

    We just installed a new program (that is Java based) that we are about to start using in our office. It is the WorkFlows client from SirsiDynix. It works fine on my MAC but 2 other users in our office have MACs and it won't launch. We have tried uninstalling and reinstalling with no luck.  We created another user on one of the computers and installed the program and it launches fine. Both users are Administrators. We have uninstalled and reinstalled the program but still no luck. We have ran the Repair Permissions utility on the HD. Is there a tool or software that we can use to compare permissions or settings of the 2 users to find out why the program won't run under one of them?
    We have Mac Mini OS X version 10.9.5
    Thanks for any help you can give.
    Marcia

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • No backlight for one user, but fine for another

    One of my students' iBooks has no backlight when he is logged in, although the screen is fine when logged in as a teacher. When I go in the student's prefs, the brightness slider in the display settings doesn't do anything. It slides back and forth, but nothing changes. Also, F1 and F2 don't do anything. The sun icon shows up and the bars work properly, but nothing happens to the screen. I reset the PMU and that didn't do anything. I'm not the administrator for these school computers, so my access is somewhat limited (ie, I can't get into the terminal), but our tech guy can't figure this out. He thinks the student sabotaged the settings, but I can't figure out what he could have done.
    And my eyes are killing me from trying to look at this dim screen! Help!

    Could the student have set a 'dim screen image' as a full screenshot
    and have that load as a startup item so it's on there until certain key
    commands are used to revert to a normal desktop? Sometimes a
    person can just use Preview and put it on full screen to make the
    real Finder/Desktop quite hard to access or use, unless you know it.
    I've found I can set almost anything as a desktop. One item that would
    have someone wondering, is an image of my desktop with iTunes on.
    There is a menu bar and a Dock on the far right side; the rest of the
    screen is iTunes in Visualizer, to the edges. This, as a full screen
    capture, leaves one the impression the whole desktop has frozen.
    The same could be done with almost any image; even a black one.
    I've not tried to get an image to load this way as a startup item in
    a user account. But I think it could be done; perhaps in single user.
    Though I doubt it could be as simple as this, the answer may be
    something surprisingly uncomplicated to do; harder to resolve.
    There may be a way to (as an Admin) remove the dysfunctional
    user account entirely; perhaps even save some of the settings to
    a new account, or possibly a student's work, if actually needed.
    Limiting lesser user accounts to a few applications and not give
    them access to change much of anything is a feature in OS X.
    In any event, hope the issue gets worked out OK.
    Good luck & happy computing!

  • Can't video chat with a buddie using one account but can using another

    One buddie dosen't show up in my buddie list and I don't show up in hers when I use one AIM account, but when I switch to another AIM account I have, we both show up in the list and we can video chat. We were able to chat without a problem, until the last chat where I sent a few images. Did we mess something up? I have absolutley no problems using my problem account with any other buddies.

    http://www.ralphjohnsuk.dsl.pipex.com/page15.html#CertainBuddy
    7:37 PM Tuesday; November 20, 2007

  • Mouse won't scroll for one User but works for another

    I recently updated to a new Imac and restored the computer from time machine from our old IMac which didn't have mountain lion update.  All works fine except when logged onto our Kids account the mouse wont scroll pages by sliding finger on the mouse. Tried changing in Preferences when logged on to this user to no avail. Mouse scrolls perfectly when logged on as Administrator.

    Hi Mick, this is a new one on me!?
    Were these Kids' account migrated from the older OS version? If so I suspect some 3rd party app that is no longer working in 10.8
    One way to test is to Safe Boot from the HD into one of those accounts, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for action in Safe Mode...
    Reboot, test again.
    If it only does it in Regular Boot, then it could be some 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed. Also look in System Preferences' Other row.

  • Office 2008 Setup Assistant Loop for one user, but not for another

    I just upgraded my MacBook Pro to a MacBook Air and migrated everything across using Migration Assistant via WiFi.
    Seems to have gone fine but found that my wife can't get any Office 2008 apps to start up. Word, Excel, etc start up in my account without a hitch but when we try to start any Office app in wife's account the Setup Assistant pops up, asks if we'd like to participate in feedback, then asks to choose to register or learn more. No matter what we choose the Microsoft Updater pops up and prompts to check for updates after this the app closes. We are forever in this loop of trying to open an Office app, checking for updates and then the app closing down. And the app closes even if I quit Setup Assistant and/or Microsoft Updater.
    I've tried dumping various plists but not luck.
    Any help in resolving this would be much appreciated.

    Another copy of this question turned up a couple of weeks later and has been answered. Basically, you have to reinstall Office 2008 from the original media.
    https://discussions.apple.com/thread/3645235?start=0&tstart=0

  • Quick time works for one user but not for another

    I transferred my user info from my old computer to my son's newer computer. My old computer was running 10.3x and quicktime wasn't working. The genius bar folks couldn't figure out how to fix it. (All quicktime files come up with the logo with question mark.)
    New computer (newer) is running 10.4. Stuff all transferred fine. Problem transferred too.
    Old user signs in, quicktime works fine. I sign in, quicktime broken.
    How do I figure this out?

    Inside your hard drive, in the Users folder should be your user home folder (with your account name.) Within that folder is a folder called Library... open that and look for a QuickTime folder within, pull that QuickTime folder out to the Desktop. Do the same for Internet Plug-ins. Then, open Preferences and pull out com.apple.quicktime... (all of them) and the QuickTime Preferences file.
    Then log out (Apple menu) and back in (or restart) and try again!

  • Can't send e-mail on one phone, but can on another

    I got two iphones - one for myself and one for my wife. We have a family plan, and I set mine up first and hers second. Amongst the problems:
    1. I can receive calls and she can't. The phones were activated at 1830 and 1845 on 6/30. I got the text message that my phone could receive calls at 0915 on 7/1. AT&T help line said her phone could not receive calls because 1) the old phone was still on (actually, both of our old phones were still on), and 2) I had not completed the syncing process by downloading music and photos (contacts had been synced) - I thought this was bull, as did the Apple Geniuses. Needless to say, I've tried their fixes for the above and it still doesn't work.
    2. My wife (with a different .mac account) can't send any e-mails from her phone. She gets an error message that her e-mail was refused by the server "Cannot Send Mail - The sender address [email protected] was rejected by the server". We have Comcast ISP. My e-mails get sent from my phone and get through fine. She can view her e-mails in her box, however, they do not load (we get the spinning dashes). This was fixed when we did a soft reboot, but it happened again.
    2a - How do I try to re-send the e-mail that is in the Outbox? I can view it, but it won't let me re-send it...
    Thanks!

    Hi sweettnlady,
    If you are having issues sending email on your iPhone, you may find the following article helpful:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Regards,
    - Brenden

  • Can't open attachments on one account but can in another. Something within the one account not functioning?

    When I click to down load the attachment in one of my Yahoo accounts, the box telling me a virus scan runs and finishes showing "Scanning is complete and no viruses were detected" then i click the Continue button which simply disappears and nothing else happens.
    If I forward the same email to another Yahoo account and go through same procedure, the attachment opens and I can Save it or Open it, which seems to indicate the problem is lying within my account . . . but where?
    thanks in anticipation
    Ciro

    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
    *Do not click the Reset button on the Safe mode start window or otherwise make changes.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    See also:
    *http://kb.mozillazine.org/Unable_to_save_or_download_files
    *https://support.mozilla.org/kb/Unable+to+download+or+save+files

  • TS1368 I cannot sign into itunes on my pc but can on iphone using same id

    I am able to connect to itunes on my iphone 5 and make purchases - I can also use the id and log in on my daughter's iphone5
    however I cannot sign in on my PC via itunes.
    When I try to sign on i get a message telling me that itunes is temporarily unavailable. I am running latest itunes and my firewall is ok with itunes
    Very confused and not very technocal - appreciate any help

    Hello nick,
    Thanks for dropping by our Support Community!
    The following article would be a great place to start in your efforts to restore the iTunes Store's functionality to your computer.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • HT201177 I cannot view some videos and participate in some websites since Adobe upgraded all to Flash 11.7. I have an older Mac G5 PowerPC (no Intel chip) running OS 10.5.8. I keep getting splash screens saying I have to update to Flash 11.7 but 11.7 is m

    I cannot view some videos and participate in some websites since Adobe upgraded all to Flash 11.7. I have an older Mac G5 PowerPC (no Intel chip) running OS 10.5.8. I keep getting splash screens saying I have to update to Flash 11.7 but 11.7 is made for those Macs with an Intel chip. I am running the newest Flash for my system. It seems all concerned should have made Flash retro-compatible for those of us with older Macs. Is there a work around to this Flash requirement short of buying a new Mac with the Intel chip?

    I'll bet you'll have better luck if you post your question in the Power Mac discussions here: https://discussions.apple.com/community/desktop_computers/power_mac
    Either that, or one of the forums at Adobe.
    Good luck.
    Russ

  • Why can i view facebook videos on my iphone but cannot on  ipad

    why can i view facebook videos on my iphone but cannot on  ipad

    you need browser and flash plugin to view facebook videos...link to get plug in is http://get.adobe.com/flashplayer/

  • ITunes accounts can be accessed under one User but not a second User.

    Hi
    I'm having problems setting up iTunes on a new PC I've recently purchased. On my old PC - (Vista), myself (David) and my wife (Chris) had different Windows Users accounts, both with separate iTunes accounts which we could access with no problems.
    On my new Pc (Windows 7) I have downloaded iTunes and can access my iTunes account with my ID and password when the PC is logged in as 'David' as the User, as can my wife BUT when the PC the PC is logged in as my wife as the  User 'Chris' neither of us can access our iTunes account with our relative ID and passwords. We get the message.. "The iTunes Store is temporarily unavailable. Please try again later.".
    I have seen this sentence on Google and on various forums including this one but cannot find a solution which fits my problem which is our iTunes accounts can be accessed when the PC is logged in under one User but not a second User.
    Has anyone have ideas to attempt to resolve this issue?
    Thank you

    Hi DavidG56,
    If you are having issues connecting to the iTunes Store from one of the user accounts, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

Maybe you are looking for